- Admin Manual (HTML)
- Admin Manual (PDF)
- ITSM Manual (HTML)
- ITSM Manual (PDF)
- Developer Manual (HTML)
- Developer Manual (PDF)
- Appliance Manual (HTML)
- Appliance Manual (PDF)
- API Reference (HTML)
Table of Contents
OTRS AG is manufacturer and source code owner of OTRS and all modules based upon it (e.g. OTRS::ITSM) and a professional service provider. Unlike those of proprietary software providers, OTRS AG's business model is not based on license fees: OTRS and OTRS::ITSM are available free of cost and we offer commercial services associated with the software applications instead.
As your capable partner, we provide optimal support in all phases of your OTRS project design, realization and operation. We believe in deploying the most modern methods and our staff are highly skilled experts. This philosophy guarantees credit for powerful business applications and happy customers lauding our service quality (http://www.otrs.com/en/references/).
Are you planning to use OTRS::ITSM or have found out about OTRS::ITSM in a new product screening and want to assess the system's eligibility for your requirements. Or is your OTRS::ITSM evaluation completed and you want to make use of our consulting services to efficiently lead your project towards success.
We offer extensive practical expertise in IT process consulting, software engineering, development, and ITIL compliant IT operations and support. Security and quality management for your project complement our service portfolio. You benefit from an extensive and quick knowledge transfer.
Our services include:
identification of your requirements and assistance with product evaluation
guidance on design and implementation of ITSM process and organizational structures
ITIL assessments and support with ISO 20000 certification
ITIL trainings and coaching
compilation of IT service catalogs
installation & configuration of OTRS::ITSM including integration with your existing system environment
review & optimization of existing OTRS::ITSM installations
process and data migration from predecessor systems
specification of business and IT requirements and features, which exceed the given functional range of OTRS::ITSM
design and realization of project complimentary administrator and service agent trainings
advisory services regarding managed operations (ASP/SaaS) of OTRS::ITSM and application support