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OTRS::ITSM 1.2 - Basic
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Chapter 11. The admin area of OTRS::ITSM

The admin area is the central interface for the ticket system administrator. All important settings of the system configuration can be checked and/or changed here, and the system can be adapted to individual needs.

The admin area can be accessed via the "admin" link in the agent interface navigation bar. The link is only shown to users logged on to the system as OTRS::ITSM administrators or having administrator permissions in the system. After a default installation you can log on to the system as OTRS admin using the user name "root@localhost" and the password "root".

Warning

Make sure to change the password of root@localhost in the user preferences as quickly as possible after the installation as it is the default password and commonly known.

  • from OTRS::ITSM 1.0 on

    • [ General Catalog ]

    • [ Criticality - Impact - Priority

    • [ ConfigItem ]

  • from OTRS::ITSM 1.1 on

    • [ Import/Export ]

  • from OTRS 2.2 on

    • [ Type ]

    • [ Status ]

    • [ Service ]

    • [ SLA ]

  • from OTRS 2.3 on

    • [ Priority ]

11.1. The general catalog

As the name indicates, the general catalog serves for basic ITSM relevant configurations in OTRS::ITSM.

For example the editing of reference chart entries for drop-down fields:

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Service Level Management Configurating configuration item classes