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OTRS::ITSM 1.0 - Basic
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6.5. Configuration items

Exemplary overview of recorded computer CIs (part) with current CI state:

Example of an individual CI view:

The graphic exemplarily shows the links between CIs. OTRS differentiates between bidirectional and nondirectional links. Whenever a CI is linked to another CMDB object, OTRS::ITSM automatically creates the respective reverse link.

The OTRS::ITSM standard offers seven link types:

To link objects, the source object is chosen first, then the link type is defined and the target object chosen. The target object can be searched for using various criteria:

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