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Copyright © 2003-2012 OTRS AG
René Bakker, Hauke Böttcher, Stefan Bedorf, Shawn Beasley, Jens Bothe, Udo Bretz, Martin Edenhofer, Carlos Javier García, Martin Gruner, Manuel Hecht, Christopher Kuhn, André Mindermann, Henning Oschwald, Thomas Raith, Carlos Fernando Rodríguez, Stefan Rother, Burchard Steinbild.
This work is copyrighted by OTRS AG.
You may copy it in whole or in part as long as the copies retain this copyright statement.
The source code of this document can be found at github.
UNIX is a registered trademark of X/Open Company Limited. Linux is a registered trademark of Linus Torvalds.
MS-DOS, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista and Windows 7 are registered trademarks of Microsoft Corporation. Other trademarks and registered trademarks are: SUSE and YaST of SUSE Linux GmbH, Red Hat and Fedora are registered trademarks of Red Hat, Inc. Mandrake is a registered trademark of MandrakeSoft, SA. Debian is a registered trademark of Software in the Public Interest, Inc. MySQL and the MySQL Logo are registered trademarks of Oracle Corporation and/or its affiliates.
All trade names are used without the guarantee for their free use and are possibly registered trade marks.
OTRS AG essentially follows the notations of the manufacturers. Other products mentioned in this manual may be trademarks of the respective manufacturer.
Table of Contents
- 1. Getting Started
- 2. OTRS Internals - How it Works
- Config Mechanism
- Database Mechanism
- Log Mechanism
- Templating Mechanism
- 3. How to Extend OTRS
- Writing a new OTRS frontend module
- Using the power of the OTRS module layers
- 4. How to Publish Your OTRS Extensions
- 5. Contributing to OTRS
- Sending Contributions
- Translating OTRS
- Translating the Documentation
- Code Style Guide
- User Interface Design
- Accessibility Guide
- Unit Tests
- A. Additional Resources