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Copyright © 2003-2010 OTRS AG
René Bakker, Hauke Böttcher, Stefan Bedorf, Shawn Beasley, Jens Bothe, Udo Bretz, Martin Edenhofer, Martin Gruner, Manuel Hecht, Christopher Kuhn, André Mindermann, Henning Oschwald, Thomas Raith, Stefan Rother, Burchard Steinbild
This work is copyrighted by OTRS AG.
You may copy it in whole or in part as long as the copies retain this copyright statement.
The source code of this document can be found at source.otrs.org.
UNIX is a registered trademark of X/Open Company Limited. Linux is a registered trademark of Linus Torvalds.
MS-DOS, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003 and Windows Vista are registered trademarks of Microsoft Corporation. Other trademarks and registered trademarks are: SUSE and YaST of SUSE Linux GmbH, Red Hat and Fedora are registered trademarks of Red Hat, Inc. Mandrake is a registered trademark of MandrakeSoft, SA. Debian is a registered trademark of Software in the Public Interest, Inc. MySQL and the MySQL Logo are registered trademarks of MySQL AB.
All trade names are used without the guarantee for their free use and are possibly registered trade marks.
OTRS AG essentially follows the notations of the manufacturers. Other products mentioned in this manual may be trademarks of the respective manufacturer.
Table of Contents
- 1. Getting Started
- 2. Hacking OTRS
- How it Works
- How to Extend it
- How to Publish your OTRS Extensions
- How to Upgrade your OTRS Extensions to Newer Versions of OTRS
- 3. Contributing to OTRS
- Translating OTRS
- Translating the Documentation
- Code Style Guide
- User Interface Design
- Accessibility Guide
- Unit Tests
- A. Additional Resources