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OTRS 2.1 - Developer Manual
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4.2. Custom Config

If you want to change a config option, copy it to

Kernel/Config.pm

and set the new option. This file will be read out last and so all default config options are overwritten with your settings.

This way it is easy to handle updates - you just need the Kernel/Config.pm.

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Config MechanismUpAccessing Config Options