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OTRS 2.0 - Developer Manual
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Chapter 3. Architecture

The OTRS framework is modular. The following picture shows the basic layer architecture of OTRS.

3.1. Directories

DirectoryDescription
bin/CMD programmes
bin/cgi-bin/web handle
bin/fcgi-bin/fast cgi web handle
Kernelmodules
Kernel/Config/config
Kernel/Config/Filesconfig files
Kernel/Languagelanguage translation
Kernel/System/core modules, e.g. Log, Ticket...
Kernel/Modules/frontend modules, e.g. QueueView...
Kernel/Output/HTML/html templates
var/variable data
var/loglogfiles
var/cron/cron files
var/httpd/htdocs/htdocs directory with index.html
var/httpd/htdocs/images/Standard/icons and pictures
scripts/misc
scripts/test/test files
scripts/sample/sample files

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