- HTML Admin-Manual
- PDF Admin-Manual
- HTML ITSM-Manual
- PDF ITSM-Manual
- HTML Developer-Manual
- PDF Developer-Manual
- HTML Developer-API
Table of Contents
- Basics
- Agents, Groups and Roles
- Customers and Customer Groups
- Queues
- Salutations, signatures, attachments and responses
- Auto responses
- Email addresses
- Notifications
- SMIME
- PGP
- States
- SysConfig
- Using mail accounts
- Filtering incoming email messages
- Executing automated jobs with the GenericAgent
- Admin email
- Session management
- System Log
- SQL queries via the SQL box
- Package Manager
- Web Services
- Dynamic Fields
OTRS administrators use the Admin page on the OTRS web interface to configure the system - adding agents, customers and queues, ticket and mail settings, installing additional packages such as FAQ and ITSM, and much more.
Agents who are members of the admin group can access the Admin area by clicking the Admin link in the navigation bar (see Figure below). The rest of the agents won't see this link.
Figure: OTRS Admin screen.