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Ticket

Core::ArticleFreeText
ArticleFreeKey1
ArticleFreeKey1::DefaultSelection
ArticleFreeText1
ArticleFreeText1::DefaultSelection
ArticleFreeKey2
ArticleFreeKey2::DefaultSelection
ArticleFreeText2
ArticleFreeText2::DefaultSelection
ArticleFreeKey3
ArticleFreeKey3::DefaultSelection
ArticleFreeText3
ArticleFreeText3::DefaultSelection
Core::FulltextSearch
Ticket::SearchIndexModule
Ticket::SearchIndex::Attribute
Ticket::EventModulePost###98-ArticleSearchIndex
Core::PostMaster
PostmasterMaxEmails
PostMasterMaxEmailSize
PostMasterReconnectMessage
LoopProtectionModule
LoopProtectionLog
PostmasterAutoHTML2Text
PostmasterFollowUpSearchInReferences
PostmasterFollowUpSearchInBody
PostmasterFollowUpSearchInAttachment
PostmasterFollowUpSearchInRaw
PostmasterUserID
PostmasterDefaultQueue
PostmasterDefaultPriority
PostmasterDefaultState
PostmasterFollowUpState
PostmasterFollowUpStateClosed
PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
PostmasterX-Header
PostMaster::PreFilterModule###1-Match
PostMaster::PreFilterModule###2-Match
PostMaster::PreFilterModule###3-NewTicketReject
PostMaster::PreFilterModule::NewTicketReject::Subject
PostMaster::PreFilterModule::NewTicketReject::Body
PostMaster::PreFilterModule###4-CMD
PostMaster::PreFilterModule###5-SpamAssassin
PostMaster::PreFilterModule###6-SpamAssassin
PostMaster::PreFilterModule###000-MatchDBSource
PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
SendNoAutoResponseRegExp
Core::Ticket
Ticket::Hook
Ticket::HookDivider
Ticket::SubjectSize
Ticket::SubjectRe
Ticket::CustomQueue
Ticket::ChangeOwnerToEveryone
Ticket::NewMessageMode
Ticket::Responsible
Ticket::ResponsibleAutoSet
Ticket::Type
Ticket::Service
Ticket::NumberGenerator
Ticket::NumberGenerator::MinCounterSize
Ticket::NumberGenerator::CheckSystemID
Ticket::CounterLog
Ticket::IndexModule
Ticket::StorageModule
ArticleDir
Ticket::EventModulePost###1-AcceleratorUpdate
Ticket::EventModulePost###1-ForceStateChangeOnLock
Ticket::EventModulePost###1-ForceOwnerResetOnMove
Ticket::EventModulePost###1-ResponsibleAutoSet
Ticket::EventModulePost###5-NotificationEvent
Ticket::EventModulePost###99-ForceUnlockOnMove
Ticket::EventModulePost###99-EscalationIndex
Ticket::CustomModule
Ticket::ViewableSenderTypes
Ticket::ViewableLocks
Ticket::ViewableStateType
Ticket::UnlockStateType
Ticket::PendingNotificationOnlyToOwner
Ticket::PendingNotificationNotToResponsible
Ticket::PendingReminderStateType
Ticket::PendingAutoStateType
Ticket::StateAfterPending
System::Permission
Ticket::Permission###1-OwnerCheck
Ticket::Permission###2-ResponsibleCheck
Ticket::Permission###3-GroupCheck
Ticket::Permission###4-WatcherCheck
CustomerTicket::Permission###1-GroupCheck
CustomerTicket::Permission###2-CustomerUserIDCheck
CustomerTicket::Permission###3-CustomerIDCheck
CustomerNotifyJustToRealCustomer
Core::TicketACL
Ticket::Acl::Module###1-Ticket::Acl::Module
TicketACL::Default::Action
Core::TicketBulkAction
Ticket::Frontend::BulkFeature
Ticket::Frontend::BulkFeatureGroup
Core::TicketFreeText
TicketFreeKey1
TicketFreeKey1::DefaultSelection
TicketFreeText1
TicketFreeText1::DefaultSelection
TicketFreeText1::Link
TicketFreeKey2
TicketFreeKey2::DefaultSelection
TicketFreeText2
TicketFreeText2::DefaultSelection
TicketFreeText2::Link
TicketFreeKey3
TicketFreeKey3::DefaultSelection
TicketFreeText3
TicketFreeText3::DefaultSelection
TicketFreeText3::Link
TicketFreeKey4
TicketFreeKey4::DefaultSelection
TicketFreeText4
TicketFreeText4::DefaultSelection
TicketFreeText4::Link
TicketFreeKey5
TicketFreeKey5::DefaultSelection
TicketFreeText5
TicketFreeText5::DefaultSelection
TicketFreeText5::Link
TicketFreeKey6
TicketFreeKey6::DefaultSelection
TicketFreeText6
TicketFreeText6::DefaultSelection
TicketFreeText6::Link
TicketFreeKey7
TicketFreeKey7::DefaultSelection
TicketFreeText7
TicketFreeText7::DefaultSelection
TicketFreeText7::Link
TicketFreeKey8
TicketFreeKey8::DefaultSelection
TicketFreeText8
TicketFreeText8::DefaultSelection
TicketFreeText8::Link
TicketFreeKey9
TicketFreeKey9::DefaultSelection
TicketFreeText9
TicketFreeText9::DefaultSelection
TicketFreeText9::Link
TicketFreeKey10
TicketFreeKey10::DefaultSelection
TicketFreeText10
TicketFreeText10::DefaultSelection
TicketFreeText10::Link
TicketFreeKey11
TicketFreeKey11::DefaultSelection
TicketFreeText11
TicketFreeText11::DefaultSelection
TicketFreeText11::Link
TicketFreeKey12
TicketFreeKey12::DefaultSelection
TicketFreeText12
TicketFreeText12::DefaultSelection
TicketFreeText12::Link
TicketFreeKey13
TicketFreeKey13::DefaultSelection
TicketFreeText13
TicketFreeText13::DefaultSelection
TicketFreeText13::Link
TicketFreeKey14
TicketFreeKey14::DefaultSelection
TicketFreeText14
TicketFreeText14::DefaultSelection
TicketFreeText14::Link
TicketFreeKey15
TicketFreeKey15::DefaultSelection
TicketFreeText15
TicketFreeText15::DefaultSelection
TicketFreeText15::Link
TicketFreeKey16
TicketFreeKey16::DefaultSelection
TicketFreeText16
TicketFreeText16::DefaultSelection
TicketFreeText16::Link
Core::TicketFreeTextDefault
Ticket::EventModulePost###TicketFreeFieldDefault
Ticket::TicketFreeFieldDefault###Element1
Ticket::TicketFreeFieldDefault###Element2
Ticket::TicketFreeFieldDefault###Element3
Ticket::TicketFreeFieldDefault###Element4
Ticket::TicketFreeFieldDefault###Element5
Ticket::TicketFreeFieldDefault###Element6
Ticket::TicketFreeFieldDefault###Element7
Ticket::TicketFreeFieldDefault###Element8
Ticket::TicketFreeFieldDefault###Element9
Ticket::TicketFreeFieldDefault###Element10
Ticket::TicketFreeFieldDefault###Element11
Ticket::TicketFreeFieldDefault###Element12
Ticket::TicketFreeFieldDefault###Element13
Ticket::TicketFreeFieldDefault###Element14
Ticket::TicketFreeFieldDefault###Element15
Ticket::TicketFreeFieldDefault###Element16
Core::TicketFreeTime
TicketFreeTimeKey1
TicketFreeTimeOptional1
TicketFreeTimeDiff1
TicketFreeTimePeriod1
TicketFreeTimeKey2
TicketFreeTimeOptional2
TicketFreeTimeDiff2
TicketFreeTimePeriod2
TicketFreeTimeKey3
TicketFreeTimeOptional3
TicketFreeTimeDiff3
TicketFreeTimePeriod3
TicketFreeTimeKey4
TicketFreeTimeOptional4
TicketFreeTimeDiff4
TicketFreeTimePeriod4
TicketFreeTimeKey5
TicketFreeTimeOptional5
TicketFreeTimeDiff5
TicketFreeTimePeriod5
TicketFreeTimeKey6
TicketFreeTimeOptional6
TicketFreeTimeDiff6
TicketFreeTimePeriod6
Core::TicketWatcher
Ticket::Watcher
Ticket::WatcherGroup
Frontend::Admin::ModuleRegistration
Frontend::Module###AdminQueue
Frontend::Module###AdminResponse
Frontend::Module###AdminQueueResponses
Frontend::Module###AdminAutoResponse
Frontend::Module###AdminQueueAutoResponse
Frontend::Module###AdminAttachment
Frontend::Module###AdminResponseAttachment
Frontend::Module###AdminSalutation
Frontend::Module###AdminSignature
Frontend::Module###AdminSystemAddress
Frontend::Module###AdminNotification
Frontend::Module###AdminNotificationEvent
Frontend::Module###AdminService
Frontend::Module###AdminSLA
Frontend::Module###AdminType
Frontend::Module###AdminState
Frontend::Module###AdminPriority
Frontend::Module###AdminGenericAgent
Frontend::Agent
Ticket::Frontend::PendingDiffTime
Ticket::Frontend::ListType
Ticket::Frontend::StdResponsesMode
Ticket::Frontend::TextAreaEmail
Ticket::Frontend::TextAreaNote
Ticket::Frontend::CustomerInfoCompose
Ticket::Frontend::CustomerInfoComposeMaxSize
Ticket::Frontend::CustomerInfoZoom
Ticket::Frontend::CustomerInfoZoomMaxSize
Ticket::Frontend::CustomerInfoQueue
Ticket::Frontend::CustomerInfoQueueMaxSize
Ticket::Frontend::AccountTime
Ticket::Frontend::TimeUnits
Ticket::Frontend::NeedAccountedTime
Ticket::Frontend::NeedSpellCheck
Ticket::Frontend::NewOwnerSelection
Ticket::Frontend::NewResponsibleSelection
Ticket::Frontend::NewQueueSelectionType
Ticket::Frontend::NewQueueSelectionString
Ticket::Frontend::NewQueueOwnSelection
Ticket::Frontend::ShowCustomerTickets
CustomerDBLink
CustomerDBLinkTarget
Frontend::CommonObject###QueueObject
Frontend::CommonObject###TicketObject
Frontend::CommonParam###Action
Frontend::CommonParam###QueueID
Frontend::CommonParam###TicketID
Frontend::Agent::CustomerSearch
Ticket::Frontend::CustomerSearchAutoComplete###Active
Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
Frontend::Agent::Dashboard
DashboardBackend###0100-TicketPendingReminder
DashboardBackend###0110-TicketEscalation
DashboardBackend###0120-TicketNew
DashboardBackend###0130-TicketOpen
DashboardBackend###0250-TicketStats
DashboardBackend###0260-TicketCalendar
Frontend::Agent::ModuleNotify
Frontend::NotifyModule###3-Ticket::AgentTicketSeen
Frontend::NotifyModule###4-Ticket::TicketNotify
Frontend::NotifyModule###5-Ticket::TicketEscalation
Frontend::Agent::ModuleRegistration
Frontend::Module###AgentTicketQueue
Frontend::Module###AgentTicketPhone
Frontend::Module###AgentTicketPhoneOutbound
Frontend::Module###AgentTicketEmail
Frontend::Module###AgentTicketSearch
Frontend::Module###AgentTicketMailbox
Frontend::Module###AgentTicketLockedView
Frontend::Module###AgentTicketResponsibleView
Frontend::Module###AgentTicketWatchView
Frontend::Module###AgentCustomerSearch
Frontend::Module###AgentTicketStatusView
Frontend::Module###AgentTicketEscalationView
Frontend::Module###AgentZoom
Frontend::Module###AgentTicketZoom
Frontend::Module###AgentTicketAttachment
Frontend::Module###AgentTicketPlain
Frontend::Module###AgentTicketNote
Frontend::Module###AgentTicketMerge
Frontend::Module###AgentTicketPending
Frontend::Module###AgentTicketWatcher
Frontend::Module###AgentTicketPriority
Frontend::Module###AgentTicketLock
Frontend::Module###AgentTicketMove
Frontend::Module###AgentTicketHistory
Frontend::Module###AgentTicketOwner
Frontend::Module###AgentTicketResponsible
Frontend::Module###AgentTicketCompose
Frontend::Module###AgentTicketBounce
Frontend::Module###AgentTicketForward
Frontend::Module###AgentTicketCustomer
Frontend::Module###AgentTicketClose
Frontend::Module###AgentTicketFreeText
Frontend::Module###AgentTicketPrint
Frontend::Module###AgentTicketBulk
Frontend::Agent::NavBarModule
Frontend::NavBarModule###1-Ticket::TicketWatcher
Frontend::NavBarModule###1-Ticket::LockedTickets
Frontend::NavBarModule###1-Ticket::TicketSearchProfile
Frontend::NavBarModule###1-Ticket::TicketSearchFulltext
Frontend::Agent::Preferences
PreferencesGroups###NewTicketNotify
PreferencesGroups###FollowUpNotify
PreferencesGroups###LockTimeoutNotify
PreferencesGroups###MoveNotify
PreferencesGroups###WatcherNotify
PreferencesGroups###CustomQueue
PreferencesGroups###RefreshTime
PreferencesGroups###CreateNextMask
Frontend::Agent::Ticket::ArticleAttachmentModule
Ticket::Frontend::ArticleAttachmentModule###1-Download
Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
Frontend::Agent::Ticket::ArticleComposeModule
Ticket::Frontend::ArticleComposeModule###1-SignEmail
Ticket::Frontend::ArticleComposeModule###2-CryptEmail
Frontend::Agent::Ticket::ArticleViewModule
Ticket::Frontend::ArticleViewModule###1-PGP
Ticket::Frontend::ArticleViewModule###1-SMIME
Frontend::Agent::Ticket::ArticleViewModulePre
Ticket::Frontend::ArticlePreViewModule###1-PGP
Ticket::Frontend::ArticlePreViewModule###1-SMIME
Frontend::Agent::Ticket::MenuModule
Ticket::Frontend::MenuModule###000-Back
Ticket::Frontend::MenuModule###100-Lock
Ticket::Frontend::MenuModule###200-History
Ticket::Frontend::MenuModule###210-Print
Ticket::Frontend::MenuModule###300-Priority
Ticket::Frontend::MenuModule###310-FreeText
Ticket::Frontend::MenuModule###320-Link
Ticket::Frontend::MenuModule###400-Owner
Ticket::Frontend::MenuModule###410-Responsible
Ticket::Frontend::MenuModule###420-Customer
Ticket::Frontend::MenuModule###420-Note
Ticket::Frontend::MenuModule###430-Merge
Ticket::Frontend::MenuModule###440-Pending
Ticket::Frontend::MenuModule###448-Watch
Ticket::Frontend::MenuModule###450-Close
Ticket::Frontend::MenuModule###460-Delete
Ticket::Frontend::MenuModule###470-Spam
Frontend::Agent::Ticket::MenuModulePre
Ticket::Frontend::PreMenuModule###100-Lock
Ticket::Frontend::PreMenuModule###200-Zoom
Ticket::Frontend::PreMenuModule###210-History
Ticket::Frontend::PreMenuModule###300-Priority
Ticket::Frontend::PreMenuModule###420-Note
Ticket::Frontend::PreMenuModule###440-Close
Ticket::Frontend::PreMenuModule###450-Delete
Ticket::Frontend::PreMenuModule###460-Spam
Frontend::Agent::Ticket::ViewBounce
Ticket::Frontend::AgentTicketBounce###Permission
Ticket::Frontend::AgentTicketBounce###RequiredLock
Ticket::Frontend::AgentTicketBounce###StateDefault
Ticket::Frontend::AgentTicketBounce###StateType
Ticket::Frontend::BounceText
Frontend::Agent::Ticket::ViewBulk
Ticket::Frontend::AgentTicketBulk###Owner
Ticket::Frontend::AgentTicketBulk###Responsible
Ticket::Frontend::AgentTicketBulk###State
Ticket::Frontend::AgentTicketBulk###StateType
Ticket::Frontend::AgentTicketBulk###StateDefault
Ticket::Frontend::AgentTicketBulk###Priority
Ticket::Frontend::AgentTicketBulk###PriorityDefault
Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
Ticket::Frontend::AgentTicketBulk###ArticleTypes
Frontend::Agent::Ticket::ViewClose
Ticket::Frontend::AgentTicketClose###Permission
Ticket::Frontend::AgentTicketClose###RequiredLock
Ticket::Frontend::AgentTicketClose###TicketType
Ticket::Frontend::AgentTicketClose###Service
Ticket::Frontend::AgentTicketClose###Owner
Ticket::Frontend::AgentTicketClose###OwnerMandatory
Ticket::Frontend::AgentTicketClose###Responsible
Ticket::Frontend::AgentTicketClose###State
Ticket::Frontend::AgentTicketClose###StateType
Ticket::Frontend::AgentTicketClose###StateDefault
Ticket::Frontend::AgentTicketClose###Note
Ticket::Frontend::AgentTicketClose###Subject
Ticket::Frontend::AgentTicketClose###Body
Ticket::Frontend::AgentTicketClose###InvolvedAgent
Ticket::Frontend::AgentTicketClose###InformAgent
Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
Ticket::Frontend::AgentTicketClose###ArticleTypes
Ticket::Frontend::AgentTicketClose###Priority
Ticket::Frontend::AgentTicketClose###PriorityDefault
Ticket::Frontend::AgentTicketClose###Title
Ticket::Frontend::AgentTicketClose###TicketFreeText
Ticket::Frontend::AgentTicketClose###TicketFreeTime
Ticket::Frontend::AgentTicketClose###ArticleFreeText
Ticket::Frontend::AgentTicketClose###HistoryType
Ticket::Frontend::AgentTicketClose###HistoryComment
Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::AgentTicketCompose###Permission
Ticket::Frontend::AgentTicketCompose###RequiredLock
Ticket::Frontend::AgentTicketCompose###StateDefault
Ticket::Frontend::AgentTicketCompose###StateType
Ticket::Frontend::ResponseFormat
Ticket::Frontend::Quote
Ticket::Frontend::ComposeAddCustomerAddress
Ticket::Frontend::ComposeReplaceSenderAddress
Ticket::Frontend::ComposeExcludeCcRecipients
Ticket::Frontend::AgentTicketCompose###TicketFreeText
Ticket::Frontend::AgentTicketCompose###TicketFreeTime
Ticket::Frontend::AgentTicketCompose###ArticleFreeText
Frontend::Agent::Ticket::ViewCustomer
Ticket::Frontend::AgentTicketCustomer###Permission
Ticket::Frontend::AgentTicketCustomer###RequiredLock
Frontend::Agent::Ticket::ViewEmailNew
Ticket::Frontend::AgentTicketEmail###Priority
Ticket::Frontend::AgentTicketEmail###ArticleType
Ticket::Frontend::AgentTicketEmail###SenderType
Ticket::Frontend::AgentTicketEmail###Subject
Ticket::Frontend::AgentTicketEmail###Body
Ticket::Frontend::AgentTicketEmail###StateDefault
Ticket::Frontend::AgentTicketEmail###StateType
Ticket::Frontend::AgentTicketEmail###TicketFreeText
Ticket::Frontend::AgentTicketEmail###TicketFreeTime
Ticket::Frontend::AgentTicketEmail###ArticleFreeText
Ticket::Frontend::AgentTicketEmail###HistoryType
Ticket::Frontend::AgentTicketEmail###HistoryComment
Frontend::Agent::Ticket::ViewEscalation
Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
Ticket::Frontend::AgentTicketEscalationView###Order::Default
Frontend::Agent::Ticket::ViewForward
Ticket::Frontend::AgentTicketForward###Permission
Ticket::Frontend::AgentTicketForward###RequiredLock
Ticket::Frontend::AgentTicketForward###StateDefault
Ticket::Frontend::AgentTicketForward###StateType
Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
Ticket::Frontend::AgentTicketForward###ArticleTypes
Ticket::Frontend::AgentTicketForward###TicketFreeText
Ticket::Frontend::AgentTicketForward###TicketFreeTime
Frontend::Agent::Ticket::ViewFreeText
Ticket::Frontend::AgentTicketFreeText###Permission
Ticket::Frontend::AgentTicketFreeText###RequiredLock
Ticket::Frontend::AgentTicketFreeText###TicketType
Ticket::Frontend::AgentTicketFreeText###Service
Ticket::Frontend::AgentTicketFreeText###Owner
Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
Ticket::Frontend::AgentTicketFreeText###Responsible
Ticket::Frontend::AgentTicketFreeText###State
Ticket::Frontend::AgentTicketFreeText###StateType
Ticket::Frontend::AgentTicketFreeText###StateDefault
Ticket::Frontend::AgentTicketFreeText###Note
Ticket::Frontend::AgentTicketFreeText###Subject
Ticket::Frontend::AgentTicketFreeText###Body
Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
Ticket::Frontend::AgentTicketFreeText###InformAgent
Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
Ticket::Frontend::AgentTicketFreeText###ArticleTypes
Ticket::Frontend::AgentTicketFreeText###Priority
Ticket::Frontend::AgentTicketFreeText###PriorityDefault
Ticket::Frontend::AgentTicketFreeText###Title
Ticket::Frontend::AgentTicketFreeText###TicketFreeText
Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
Ticket::Frontend::AgentTicketFreeText###HistoryType
Ticket::Frontend::AgentTicketFreeText###HistoryComment
Frontend::Agent::Ticket::ViewHistory
Ticket::Frontend::HistoryOrder
Frontend::Agent::Ticket::ViewMailbox
Ticket::Frontend::AgentTicketLockedView###SortBy::Default
Ticket::Frontend::AgentTicketLockedView###Order::Default
Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
Ticket::Frontend::AgentTicketResponsibleView###Order::Default
Ticket::Frontend::AgentTicketWatchView###SortBy::Default
Ticket::Frontend::AgentTicketWatchView###Order::Default
Frontend::Agent::Ticket::ViewMerge
Ticket::Frontend::AgentTicketMerge###Permission
Ticket::Frontend::AgentTicketMerge###RequiredLock
Ticket::Frontend::MergeText
Ticket::Frontend::AutomaticMergeText
Frontend::Agent::Ticket::ViewMove
Ticket::Frontend::MoveType
Ticket::Frontend::AgentTicketMove###State
Ticket::DefaultNextMoveStateType
Ticket::Frontend::AgentTicketMove###Priority
Ticket::Frontend::AgentTicketMove###TicketFreeText
Ticket::Frontend::AgentTicketMove###TicketFreeTime
Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###Permission
Ticket::Frontend::AgentTicketNote###RequiredLock
Ticket::Frontend::AgentTicketNote###TicketType
Ticket::Frontend::AgentTicketNote###Service
Ticket::Frontend::AgentTicketNote###Owner
Ticket::Frontend::AgentTicketNote###OwnerMandatory
Ticket::Frontend::AgentTicketNote###Responsible
Ticket::Frontend::AgentTicketNote###State
Ticket::Frontend::AgentTicketNote###StateType
Ticket::Frontend::AgentTicketNote###StateDefault
Ticket::Frontend::AgentTicketNote###Note
Ticket::Frontend::AgentTicketNote###Subject
Ticket::Frontend::AgentTicketNote###Body
Ticket::Frontend::AgentTicketNote###InvolvedAgent
Ticket::Frontend::AgentTicketNote###InformAgent
Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
Ticket::Frontend::AgentTicketNote###ArticleTypes
Ticket::Frontend::AgentTicketNote###Priority
Ticket::Frontend::AgentTicketNote###PriorityDefault
Ticket::Frontend::AgentTicketNote###Title
Ticket::Frontend::AgentTicketNote###TicketFreeText
Ticket::Frontend::AgentTicketNote###TicketFreeTime
Ticket::Frontend::AgentTicketNote###ArticleFreeText
Ticket::Frontend::AgentTicketNote###HistoryType
Ticket::Frontend::AgentTicketNote###HistoryComment
Frontend::Agent::Ticket::ViewOwner
Ticket::Frontend::AgentTicketOwner###Permission
Ticket::Frontend::AgentTicketOwner###RequiredLock
Ticket::Frontend::AgentTicketOwner###TicketType
Ticket::Frontend::AgentTicketOwner###Service
Ticket::Frontend::AgentTicketOwner###Owner
Ticket::Frontend::AgentTicketOwner###OwnerMandatory
Ticket::Frontend::AgentTicketOwner###Responsible
Ticket::Frontend::AgentTicketOwner###State
Ticket::Frontend::AgentTicketOwner###StateType
Ticket::Frontend::AgentTicketOwner###StateDefault
Ticket::Frontend::AgentTicketOwner###Note
Ticket::Frontend::AgentTicketOwner###Subject
Ticket::Frontend::AgentTicketOwner###Body
Ticket::Frontend::AgentTicketOwner###InvolvedAgent
Ticket::Frontend::AgentTicketOwner###InformAgent
Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
Ticket::Frontend::AgentTicketOwner###ArticleTypes
Ticket::Frontend::AgentTicketOwner###Priority
Ticket::Frontend::AgentTicketOwner###PriorityDefault
Ticket::Frontend::AgentTicketOwner###Title
Ticket::Frontend::AgentTicketOwner###TicketFreeText
Ticket::Frontend::AgentTicketOwner###TicketFreeTime
Ticket::Frontend::AgentTicketOwner###ArticleFreeText
Ticket::Frontend::AgentTicketOwner###HistoryType
Ticket::Frontend::AgentTicketOwner###HistoryComment
Frontend::Agent::Ticket::ViewPending
Ticket::Frontend::AgentTicketPending###Permission
Ticket::Frontend::AgentTicketPending###RequiredLock
Ticket::Frontend::AgentTicketPending###TicketType
Ticket::Frontend::AgentTicketPending###Service
Ticket::Frontend::AgentTicketPending###Owner
Ticket::Frontend::AgentTicketPending###OwnerMandatory
Ticket::Frontend::AgentTicketPending###Responsible
Ticket::Frontend::AgentTicketPending###State
Ticket::Frontend::AgentTicketPending###StateType
Ticket::Frontend::AgentTicketPending###StateDefault
Ticket::Frontend::AgentTicketPending###Note
Ticket::Frontend::AgentTicketPending###Subject
Ticket::Frontend::AgentTicketPending###Body
Ticket::Frontend::AgentTicketPending###InvolvedAgent
Ticket::Frontend::AgentTicketPending###InformAgent
Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
Ticket::Frontend::AgentTicketPending###ArticleTypes
Ticket::Frontend::AgentTicketPending###Priority
Ticket::Frontend::AgentTicketPending###PriorityDefault
Ticket::Frontend::AgentTicketPending###Title
Ticket::Frontend::AgentTicketPending###TicketFreeText
Ticket::Frontend::AgentTicketPending###TicketFreeTime
Ticket::Frontend::AgentTicketPending###ArticleFreeText
Ticket::Frontend::AgentTicketPending###HistoryType
Ticket::Frontend::AgentTicketPending###HistoryComment
Frontend::Agent::Ticket::ViewPhoneNew
Ticket::Frontend::AgentTicketPhone###Priority
Ticket::Frontend::AgentTicketPhone###ArticleType
Ticket::Frontend::AgentTicketPhone###SenderType
Ticket::Frontend::AgentTicketPhone###Subject
Ticket::Frontend::AgentTicketPhone###Body
Ticket::Frontend::AgentTicketPhone###StateDefault
Ticket::Frontend::AgentTicketPhone###StateType
Ticket::Frontend::AgentTicketPhone###TicketFreeText
Ticket::Frontend::AgentTicketPhone###TicketFreeTime
Ticket::Frontend::AgentTicketPhone###ArticleFreeText
Ticket::Frontend::AgentTicketPhone###HistoryType
Ticket::Frontend::AgentTicketPhone###HistoryComment
Ticket::Frontend::AgentTicketPhone###SplitLinkType
Frontend::Agent::Ticket::ViewPhoneOutbound
Ticket::Frontend::AgentTicketPhoneOutbound###Permission
Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Ticket::Frontend::AgentTicketPhoneOutbound###Subject
Ticket::Frontend::AgentTicketPhoneOutbound###Body
Ticket::Frontend::AgentTicketPhoneOutbound###State
Ticket::Frontend::AgentTicketPhoneOutbound###StateType
Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
Frontend::Agent::Ticket::ViewPriority
Ticket::Frontend::AgentTicketPriority###Permission
Ticket::Frontend::AgentTicketPriority###RequiredLock
Ticket::Frontend::AgentTicketPriority###TicketType
Ticket::Frontend::AgentTicketPriority###Service
Ticket::Frontend::AgentTicketPriority###Owner
Ticket::Frontend::AgentTicketPriority###OwnerMandatory
Ticket::Frontend::AgentTicketPriority###Responsible
Ticket::Frontend::AgentTicketPriority###State
Ticket::Frontend::AgentTicketPriority###StateType
Ticket::Frontend::AgentTicketPriority###StateDefault
Ticket::Frontend::AgentTicketPriority###Note
Ticket::Frontend::AgentTicketPriority###Subject
Ticket::Frontend::AgentTicketPriority###Body
Ticket::Frontend::AgentTicketPriority###InvolvedAgent
Ticket::Frontend::AgentTicketPriority###InformAgent
Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
Ticket::Frontend::AgentTicketPriority###ArticleTypes
Ticket::Frontend::AgentTicketPriority###Priority
Ticket::Frontend::AgentTicketPriority###PriorityDefault
Ticket::Frontend::AgentTicketPriority###Title
Ticket::Frontend::AgentTicketPriority###TicketFreeText
Ticket::Frontend::AgentTicketPriority###TicketFreeTime
Ticket::Frontend::AgentTicketPriority###ArticleFreeText
Ticket::Frontend::AgentTicketPriority###HistoryType
Ticket::Frontend::AgentTicketPriority###HistoryComment
Frontend::Agent::Ticket::ViewQueue
Ticket::Frontend::AgentTicketQueue###StripEmptyLines
Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
Ticket::Frontend::AgentTicketQueue###HighlightAge1
Ticket::Frontend::AgentTicketQueue###HighlightColor1
Ticket::Frontend::AgentTicketQueue###HighlightAge2
Ticket::Frontend::AgentTicketQueue###HighlightColor2
Ticket::Frontend::AgentTicketQueue###Blink
Ticket::Frontend::AgentTicketQueue###QueueSort
Ticket::Frontend::AgentTicketQueue###SortBy::Default
Ticket::Frontend::AgentTicketQueue###Order::Default
Frontend::Agent::Ticket::ViewResponsible
Ticket::Frontend::AgentTicketResponsible###Permission
Ticket::Frontend::AgentTicketResponsible###RequiredLock
Ticket::Frontend::AgentTicketResponsible###TicketType
Ticket::Frontend::AgentTicketResponsible###Service
Ticket::Frontend::AgentTicketResponsible###Owner
Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
Ticket::Frontend::AgentTicketResponsible###Responsible
Ticket::Frontend::AgentTicketResponsible###State
Ticket::Frontend::AgentTicketResponsible###StateType
Ticket::Frontend::AgentTicketResponsible###StateDefault
Ticket::Frontend::AgentTicketResponsible###Note
Ticket::Frontend::AgentTicketResponsible###Subject
Ticket::Frontend::AgentTicketResponsible###Body
Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
Ticket::Frontend::AgentTicketResponsible###InformAgent
Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
Ticket::Frontend::AgentTicketResponsible###ArticleTypes
Ticket::Frontend::AgentTicketResponsible###Priority
Ticket::Frontend::AgentTicketResponsible###PriorityDefault
Ticket::Frontend::AgentTicketResponsible###Title
Ticket::Frontend::AgentTicketResponsible###TicketFreeText
Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
Ticket::Frontend::AgentTicketResponsible###HistoryType
Ticket::Frontend::AgentTicketResponsible###HistoryComment
Frontend::Agent::Ticket::ViewSearch
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
Ticket::Frontend::AgentTicketSearch###SearchLimit
Ticket::Frontend::AgentTicketSearch###SearchPageShown
Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
Ticket::Frontend::AgentTicketSearch###TicketFreeText
Ticket::Frontend::AgentTicketSearch###TicketFreeTime
Ticket::Frontend::AgentTicketSearch###SortBy::Default
Ticket::Frontend::AgentTicketSearch###Order::Default
Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
Ticket::Frontend::AgentTicketSearch###SearchCSVData
Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
Frontend::Agent::Ticket::ViewStatus
Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
Ticket::Frontend::AgentTicketStatusView###SortBy::Default
Ticket::Frontend::AgentTicketStatusView###Order::Default
Frontend::Agent::Ticket::ViewZoom
Ticket::Frontend::PlainView
Ticket::Frontend::ZoomExpand
Ticket::Frontend::ZoomExpandSort
Ticket::ZoomAttachmentDisplay
Ticket::ZoomAttachmentDisplayCount
Ticket::ZoomTimeDisplay
Ticket::Frontend::TicketArticleFilter
Ticket::Frontend::ZoomRichTextForce
Ticket::Frontend::HTMLArticleHeightDefault
Ticket::Frontend::HTMLArticleHeightMax
Frontend::Agent::TicketOverview
Ticket::Frontend::Overview###Small
Ticket::Frontend::OverviewSmall###ColumnHeader
Ticket::Frontend::Overview###Medium
Ticket::Frontend::Overview###Preview
Frontend::Customer
CustomerFrontend::CommonObject###QueueObject
CustomerFrontend::CommonObject###TicketObject
CustomerFrontend::CommonParam###Action
CustomerFrontend::CommonParam###TicketID
Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerTicketOverView
CustomerFrontend::Module###CustomerTicketMessage
CustomerFrontend::Module###CustomerTicketZoom
CustomerFrontend::Module###CustomerTicketPrint
CustomerFrontend::Module###CustomerZoom
CustomerFrontend::Module###CustomerTicketAttachment
CustomerFrontend::Module###CustomerTicketSearch
Frontend::Customer::Preferences
CustomerPreferencesGroups###ClosedTickets
CustomerPreferencesGroups###ShownTickets
CustomerPreferencesGroups###RefreshTime
Frontend::Customer::Ticket::ViewNew
Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
Ticket::Frontend::CustomerTicketMessage###Priority
Ticket::Frontend::CustomerTicketMessage###PriorityDefault
Ticket::Frontend::CustomerTicketMessage###StateDefault
Ticket::Frontend::CustomerTicketMessage###ArticleType
Ticket::Frontend::CustomerTicketMessage###SenderType
Ticket::Frontend::CustomerTicketMessage###HistoryType
Ticket::Frontend::CustomerTicketMessage###HistoryComment
CustomerPanelSelectionType
CustomerPanelSelectionString
CustomerPanelOwnSelection
CustomerPanel::NewTicketQueueSelectionModule
Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
Frontend::Customer::Ticket::ViewSearch
Ticket::CustomerTicketSearch::SearchLimit
Ticket::CustomerTicketSearch::SearchPageShown
Ticket::CustomerTicketSearch::SortBy::Default
Ticket::CustomerTicketSearch::Order::Default
Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
Ticket::Frontend::CustomerTicketSearch###TicketFreeText
Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
Frontend::Customer::Ticket::ViewZoom
Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
Ticket::Frontend::CustomerTicketZoom###ArticleType
Ticket::Frontend::CustomerTicketZoom###SenderType
Ticket::Frontend::CustomerTicketZoom###HistoryType
Ticket::Frontend::CustomerTicketZoom###HistoryComment
Ticket::Frontend::CustomerTicketZoom###Priority
Ticket::Frontend::CustomerTicketZoom###PriorityDefault
Ticket::Frontend::CustomerTicketZoom###State
Ticket::Frontend::CustomerTicketZoom###StateDefault
Ticket::Frontend::CustomerTicketZoom###StateType
Frontend::Queue::Preferences
QueuePreferences###Comment2
Frontend::SLA::Preferences
SLAPreferences###Comment2
Frontend::Service::Preferences
ServicePreferences###Comment2

Core::ArticleFreeText

ArticleFreeKey1

DescriptionValue
Description:Define the free key field 1 for articles. With this setting you can define a new article property.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey1'} =  {
  'Work' => 'Work'
};

ArticleFreeKey1::DefaultSelection

DescriptionValue
Description:The default selection of article FreeTextField 1 if more than one option is defined.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey1::DefaultSelection'} =  '';

ArticleFreeText1

DescriptionValue
Description:Define the FreeTextField 1 for article. It's a new article property.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText1'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

ArticleFreeText1::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 1 if more than one option is defined.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';

ArticleFreeKey2

DescriptionValue
Description:Define the free key field 2 for articles. It's a new article property.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey2'} =  {
  '' => '-',
  'Work' => 'Work'
};

ArticleFreeKey2::DefaultSelection

DescriptionValue
Description:The default selection of free key field 2 if more than one option is defined.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey2::DefaultSelection'} =  '';

ArticleFreeText2

DescriptionValue
Description:Define the FreeTextField 2 for articles. It's a new article property.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText2'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

ArticleFreeText2::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 2 if more than one option is defined.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';

ArticleFreeKey3

DescriptionValue
Description:Define the free key field 3 for articles. It's a new article property.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey3'} =  {
  '' => '-',
  'Work' => 'Work'
};

ArticleFreeKey3::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 3 if more than one option is defined.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey3::DefaultSelection'} =  '';

ArticleFreeText3

DescriptionValue
Description:Define the FreeTextField 3 for article. It's a new article ticket property.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText3'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

ArticleFreeText3::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 3 if more than one option is defined.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';

Core::FulltextSearch

Ticket::SearchIndexModule

DescriptionValue
Description:Select your TicketSearchIndexModule to increase your full text search of article (From, To, Cc, Subject and Body search). Runtime will do fulltext searches on live data on runtime (fine till about 50.000 tickets). StaticDB will strip all articles and will build and index (all uniq words of an article) after article creation (this will increase fulltext searches about 50%). To create initial index use "bin/otrs.RebuildFulltextIndex.pl".
Group:Ticket
SubGroup:Core::FulltextSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';

Ticket::SearchIndex::Attribute

DescriptionValue
Description:Attributes to configure fulltext index (note: after changeing one, "bin/otrs.RebuildFulltextIndex.pl" need to be executed to generate new index).
Group:Ticket
SubGroup:Core::FulltextSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SearchIndex::Attribute'} =  {
  'WordCountMax' => '1000',
  'WordLengthMax' => '30',
  'WordLengthMin' => '3'
};

Ticket::EventModulePost###98-ArticleSearchIndex

DescriptionValue
Description:Ticket event module to build article index on the fly (directly after article creation).
Group:Ticket
SubGroup:Core::FulltextSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} =  {
  'Event' => '(ArticleCreate|ArticleUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};

Core::PostMaster

PostmasterMaxEmails

DescriptionValue
Description:Maximal auto email responses to own email-address a day (Loop-Protection).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterMaxEmails'} =  '40';

PostMasterMaxEmailSize

DescriptionValue
Description:Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMasterMaxEmailSize'} =  '16384';

PostMasterReconnectMessage

DescriptionValue
Description:The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMasterReconnectMessage'} =  '20';

LoopProtectionModule

DescriptionValue
Description:Default loop protection modul.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';

LoopProtectionLog

DescriptionValue
Description:If "FS" was selected for LoopProtectionModule, a logfile has to be specified.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'LoopProtectionLog'} =  '<OTRS_CONFIG_Home>/var/log/LoopProtection';

PostmasterAutoHTML2Text

DescriptionValue
Description:Would you like to convert HTML mails into text messages?
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterAutoHTML2Text'} =  '1';

PostmasterFollowUpSearchInReferences

DescriptionValue
Description:Would you like to execute followup checks on In-Reply-To or References headers for mails, that don't have a ticket number in the subject?
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInReferences'} =  '0';

PostmasterFollowUpSearchInBody

DescriptionValue
Description:Would you like to execute followup checks in mail body, that don't have a ticket number in the subject?
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInBody'} =  '0';

PostmasterFollowUpSearchInAttachment

DescriptionValue
Description:Would you like to execute followup checks in mail attachments, that don't have a ticket number in the subject?
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';

PostmasterFollowUpSearchInRaw

DescriptionValue
Description:Would you like to execute followup checks in mail plain/raw, that don't have a ticket number in the subject?
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInRaw'} =  '0';

PostmasterUserID

DescriptionValue
Description:Specify the postmaster DB UserID.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterUserID'} =  '1';

PostmasterDefaultQueue

DescriptionValue
Description:The postmaster default queue.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterDefaultQueue'} =  'Raw';

PostmasterDefaultPriority

DescriptionValue
Description:The default priority of new tickets.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterDefaultPriority'} =  '3 normal';

PostmasterDefaultState

DescriptionValue
Description:Default state of new tickets.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterDefaultState'} =  'new';

PostmasterFollowUpState

DescriptionValue
Description:The state if a ticket got a follow-up.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpState'} =  'open';

PostmasterFollowUpStateClosed

DescriptionValue
Description:The state if a ticket got a follow-up and the ticket was already closed.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostmasterFollowUpStateClosed'} =  'open';

PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner

DescriptionValue
Description:Send agent follow-up notification just to the owner, if a ticket is unlocked? The default is to send a notification to all agents, if a ticket is unlocked.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';

PostmasterX-Header

DescriptionValue
Description:All X-headers that should be scanned.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterX-Header'} =  [
  'From',
  'To',
  'Cc',
  'Reply-To',
  'ReplyTo',
  'Subject',
  'Message-ID',
  'Message-Id',
  'Resent-To',
  'Resent-From',
  'Precedence',
  'Mailing-List',
  'List-Id',
  'List-Archive',
  'Errors-To',
  'References',
  'In-Reply-To',
  'X-Loop',
  'X-Spam-Flag',
  'X-Spam-Status',
  'X-Spam-Level',
  'X-No-Loop',
  'X-Priority',
  'Importance',
  'X-Mailer',
  'User-Agent',
  'Organization',
  'X-Original-To',
  'Delivered-To',
  'Return-Path',
  'X-OTRS-Loop',
  'X-OTRS-Info',
  'X-OTRS-Priority',
  'X-OTRS-Queue',
  'X-OTRS-Lock',
  'X-OTRS-Ignore',
  'X-OTRS-State',
  'X-OTRS-State-PendingTime',
  'X-OTRS-Type',
  'X-OTRS-Service',
  'X-OTRS-SLA',
  'X-OTRS-CustomerNo',
  'X-OTRS-CustomerUser',
  'X-OTRS-ArticleKey1',
  'X-OTRS-ArticleKey2',
  'X-OTRS-ArticleKey3',
  'X-OTRS-ArticleValue1',
  'X-OTRS-ArticleValue2',
  'X-OTRS-ArticleValue3',
  'X-OTRS-SenderType',
  'X-OTRS-ArticleType',
  'X-OTRS-TicketKey1',
  'X-OTRS-TicketKey2',
  'X-OTRS-TicketKey3',
  'X-OTRS-TicketKey4',
  'X-OTRS-TicketKey5',
  'X-OTRS-TicketKey6',
  'X-OTRS-TicketKey7',
  'X-OTRS-TicketKey8',
  'X-OTRS-TicketKey9',
  'X-OTRS-TicketKey10',
  'X-OTRS-TicketKey11',
  'X-OTRS-TicketKey12',
  'X-OTRS-TicketKey13',
  'X-OTRS-TicketKey14',
  'X-OTRS-TicketKey15',
  'X-OTRS-TicketKey16',
  'X-OTRS-TicketValue1',
  'X-OTRS-TicketValue2',
  'X-OTRS-TicketValue3',
  'X-OTRS-TicketValue4',
  'X-OTRS-TicketValue5',
  'X-OTRS-TicketValue6',
  'X-OTRS-TicketValue7',
  'X-OTRS-TicketValue8',
  'X-OTRS-TicketValue9',
  'X-OTRS-TicketValue10',
  'X-OTRS-TicketValue11',
  'X-OTRS-TicketValue12',
  'X-OTRS-TicketValue13',
  'X-OTRS-TicketValue14',
  'X-OTRS-TicketValue15',
  'X-OTRS-TicketValue16',
  'X-OTRS-TicketTime1',
  'X-OTRS-TicketTime2',
  'X-OTRS-TicketTime3',
  'X-OTRS-TicketTime4',
  'X-OTRS-TicketTime5',
  'X-OTRS-TicketTime6',
  'X-OTRS-FollowUp-Priority',
  'X-OTRS-FollowUp-Queue',
  'X-OTRS-FollowUp-Lock',
  'X-OTRS-FollowUp-State',
  'X-OTRS-FollowUp-State-PendingTime',
  'X-OTRS-FollowUp-Type',
  'X-OTRS-FollowUp-Service',
  'X-OTRS-FollowUp-SLA',
  'X-OTRS-FollowUp-ArticleKey1',
  'X-OTRS-FollowUp-ArticleKey2',
  'X-OTRS-FollowUp-ArticleKey3',
  'X-OTRS-FollowUp-ArticleValue1',
  'X-OTRS-FollowUp-ArticleValue2',
  'X-OTRS-FollowUp-ArticleValue3',
  'X-OTRS-FollowUp-SenderType',
  'X-OTRS-FollowUp-ArticleType',
  'X-OTRS-FollowUp-TicketKey1',
  'X-OTRS-FollowUp-TicketKey2',
  'X-OTRS-FollowUp-TicketKey3',
  'X-OTRS-FollowUp-TicketKey4',
  'X-OTRS-FollowUp-TicketKey5',
  'X-OTRS-FollowUp-TicketKey6',
  'X-OTRS-FollowUp-TicketKey7',
  'X-OTRS-FollowUp-TicketKey8',
  'X-OTRS-FollowUp-TicketKey9',
  'X-OTRS-FollowUp-TicketKey10',
  'X-OTRS-FollowUp-TicketKey11',
  'X-OTRS-FollowUp-TicketKey12',
  'X-OTRS-FollowUp-TicketKey13',
  'X-OTRS-FollowUp-TicketKey14',
  'X-OTRS-FollowUp-TicketKey15',
  'X-OTRS-FollowUp-TicketKey16',
  'X-OTRS-FollowUp-TicketValue1',
  'X-OTRS-FollowUp-TicketValue2',
  'X-OTRS-FollowUp-TicketValue3',
  'X-OTRS-FollowUp-TicketValue4',
  'X-OTRS-FollowUp-TicketValue5',
  'X-OTRS-FollowUp-TicketValue6',
  'X-OTRS-FollowUp-TicketValue7',
  'X-OTRS-FollowUp-TicketValue8',
  'X-OTRS-FollowUp-TicketValue9',
  'X-OTRS-FollowUp-TicketValue10',
  'X-OTRS-FollowUp-TicketValue11',
  'X-OTRS-FollowUp-TicketValue12',
  'X-OTRS-FollowUp-TicketValue13',
  'X-OTRS-FollowUp-TicketValue14',
  'X-OTRS-FollowUp-TicketValue15',
  'X-OTRS-FollowUp-TicketValue16',
  'X-OTRS-FollowUp-TicketTime1',
  'X-OTRS-FollowUp-TicketTime2',
  'X-OTRS-FollowUp-TicketTime3',
  'X-OTRS-FollowUp-TicketTime4',
  'X-OTRS-FollowUp-TicketTime5',
  'X-OTRS-FollowUp-TicketTime6'
];

PostMaster::PreFilterModule###1-Match

DescriptionValue
Description:Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} =  {
  'Match' => {
    'From' => 'noreply@'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};

PostMaster::PreFilterModule###2-Match

DescriptionValue
Description:Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} =  {
  'Match' => {
    'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-TicketKey-1' => 'SomeNumber',
    'X-OTRS-TicketValue-1' => '[***]'
  },
  'StopAfterMatch' => '0'
};

PostMaster::PreFilterModule###3-NewTicketReject

DescriptionValue
Description:Block all incoming emails without valid ticket number in subject with From: @example.com address.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} =  {
  'Match' => {
    'From' => '@example.com'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};

PostMaster::PreFilterModule::NewTicketReject::Subject

DescriptionValue
Description:Subject for NewTicketReject-Filter email.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';

PostMaster::PreFilterModule::NewTicketReject::Body

DescriptionValue
Description:Body for NewTicketReject-Filter email.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  '
Dear Customer,

unfortunately you have no valid ticket number
in your subject, so this email can\'t processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
';

PostMaster::PreFilterModule###4-CMD

DescriptionValue
Description:CMD example setup. Ignore emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} =  {
  'CMD' => '/usr/bin/some.bin',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

PostMaster::PreFilterModule###5-SpamAssassin

DescriptionValue
Description:Spam Assassin example setup. Ignore emails that are marked with SpamAssassin.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

PostMaster::PreFilterModule###6-SpamAssassin

DescriptionValue
Description:Spam Assassin example setup. Move marked mails to spam queue.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Queue' => 'spam'
  }
};

PostMaster::PreFilterModule###000-MatchDBSource

DescriptionValue
Description:Module to use database filter storage (use it at first).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} =  {
  'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};

PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck

DescriptionValue
Description:Module to check if arrived email should be marked als email-internal (because of original forwared internal email it college). ArticleType and SenderType are to define the values for the arrived email/article.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:0
Config-Setting:
 $Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} =  {
  'ArticleType' => 'email-internal',
  'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
  'SenderType' => 'customer'
};

SendNoAutoResponseRegExp

DescriptionValue
Description:If this regex matches, no message will be send by the autoresponder.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';

Core::Ticket

Ticket::Hook

DescriptionValue
Description:The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Hook'} =  'Ticket#';

Ticket::HookDivider

DescriptionValue
Description:The divider between TicketHook and ticket number. E.g ': '.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::HookDivider'} =  '';

Ticket::SubjectSize

DescriptionValue
Description:Max size of the subjects in an email reply.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SubjectSize'} =  '100';

Ticket::SubjectRe

DescriptionValue
Description:The text at the beginning of the subject in an email reply, e.g. RE, AW or AS.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SubjectRe'} =  'Re';

Ticket::CustomQueue

DescriptionValue
Description:Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomQueue'} =  'My Queues';

Ticket::ChangeOwnerToEveryone

DescriptionValue
Description:If you would like to make it possible to change the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';

Ticket::NewMessageMode

DescriptionValue
Description:Mode how the new message count in the agent navigation bar is used.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NewMessageMode'} =  'ArticleLastSender';

Ticket::Responsible

DescriptionValue
Description:Enable ticket responsible feature.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Responsible'} =  '0';

Ticket::ResponsibleAutoSet

DescriptionValue
Description:If ticket responsible feature is enabled, set automatically the owner as responsible on owner set.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::ResponsibleAutoSet'} =  '1';

Ticket::Type

DescriptionValue
Description:If ticket type feature is enabled, you can define ticket types for tickets (e. g. incident, problem, change, ...).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Type'} =  '0';

Ticket::Service

DescriptionValue
Description:If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Service'} =  '0';

Ticket::NumberGenerator

DescriptionValue
Description:Select the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used. The format is SystemID.counter, e.g. 1010138, 1010139. With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter, e.g. 200206231010138, 200206231010139. With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum, e.g. 2002070110101520, 2002070110101535. "Random" generates randomized ticket numbers in the format "SystemID.Random", e.g. 100057866352, 103745394596.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';

Ticket::NumberGenerator::MinCounterSize

DescriptionValue
Description:If "AutoIncrement" was selected as TicketNumberGenerator you can set the minimal ticket counter size. Default is 5, this means the counter starts from 10000.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';

Ticket::NumberGenerator::CheckSystemID

DescriptionValue
Description:Check SystemID in ticket number detection for follow ups (use "No" if SystemID has been changed after using the system).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';

Ticket::CounterLog

DescriptionValue
Description:Logfile for the ticket counter.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CounterLog'} =  '<OTRS_CONFIG_Home>/var/log/TicketCounter.log';

Ticket::IndexModule

DescriptionValue
Description:IndexAccelerator: choose your backend TicketViewAccelerator module. "RuntimeDB" generates each QueueView on the fly from ticket table. You won't have performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in your system. "StaticDB" is the most powerful module. It should be used, if more than 80.000 and 6.000 open tickets are stored in the system. The module uses an extra ticket-index table that works like a view. Use the script "bin/RebuildTicketIndex.pl" for initial index update.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';

Ticket::StorageModule

DescriptionValue
Description:Select your TicketStorageModule to safe the attachments of articles. "DB" stores all data in the database. Don't use this module if big attachments will be stored. "FS" stores the data in the filesystem. This is faster but webserver user should be the otrs user. You can switch between the modules even on a running system without any loss of data.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';

ArticleDir

DescriptionValue
Description:If you have selected "FS" for TicketStorageModule, you have to specify the directory where to store the data.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'ArticleDir'} =  '<OTRS_CONFIG_Home>/var/article';

Ticket::EventModulePost###1-AcceleratorUpdate

DescriptionValue
Description:Ticket event module updates the ticket accelerator index.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'1-AcceleratorUpdate'} =  {
  'Event' => '(TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};

Ticket::EventModulePost###1-ForceStateChangeOnLock

DescriptionValue
Description:Ticket event module to force a new ticket state after lock action. As key you have to define the current state and the next state as content after lock action.
Group:Ticket
SubGroup:Core::Ticket
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'1-ForceStateChangeOnLock'} =  {
  'Event' => 'TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceState',
  'new' => 'open'
};

Ticket::EventModulePost###1-ForceOwnerResetOnMove

DescriptionValue
Description:Ticket event module to reset and unlock the owner if ticket gets moved to another queue.
Group:Ticket
SubGroup:Core::Ticket
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'1-ForceOwnerResetOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};

Ticket::EventModulePost###1-ResponsibleAutoSet

DescriptionValue
Description:Ticket event module to set the responsible (if not already set) automatically on owner update after first owner update.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'1-ResponsibleAutoSet'} =  {
  'Event' => 'TicketOwnerUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};

Ticket::EventModulePost###5-NotificationEvent

DescriptionValue
Description:Ticket event module to send notifications.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'5-NotificationEvent'} =  {
  'Event' => '',
  'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
  'Transaction' => '1'
};

Ticket::EventModulePost###99-ForceUnlockOnMove

DescriptionValue
Description:Ticket event module to force tickets to be unlocked after moving to another queue.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};

Ticket::EventModulePost###99-EscalationIndex

DescriptionValue
Description:Ticket event module updates the ticket escalation index.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'99-EscalationIndex'} =  {
  'Event' => '(TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate)',
  'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};

Ticket::CustomModule

DescriptionValue
Description:A module with custom functions to redefine Kernel::System::Ticket functions (e.g. Kernel::System::Ticket::Custom).
Group:Ticket
SubGroup:Core::Ticket
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::CustomModule'} =  'Kernel::System::Ticket::Custom';

Ticket::ViewableSenderTypes

DescriptionValue
Description:Default viewable sender types (default: customer).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ViewableSenderTypes'} =  [
  '\'customer\''
];

Ticket::ViewableLocks

DescriptionValue
Description:Viewable locks. Default: unlock, tmp_lock.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ViewableLocks'} =  [
  '\'unlock\'',
  '\'tmp_lock\''
];

Ticket::ViewableStateType

DescriptionValue
Description:State types for a ticket to display.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ViewableStateType'} =  [
  'new',
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::UnlockStateType

DescriptionValue
Description:The states for unlocked tickets. You can unlock tickets with the script "bin/UnlockTickets.pl".
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::UnlockStateType'} =  [
  'new',
  'open'
];

Ticket::PendingNotificationOnlyToOwner

DescriptionValue
Description:Reminder notifications of unlocked ticket after reaching the reminder date only sent to ticket owner (not to whole agents of queue).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';

Ticket::PendingNotificationNotToResponsible

DescriptionValue
Description:Disable sending reminder notifications to responsible (Ticket::Responsible need to be activatedi for responsible support first).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';

Ticket::PendingReminderStateType

DescriptionValue
Description:State type of reminder for pending tickets.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingReminderStateType'} =  [
  'pending reminder'
];

Ticket::PendingAutoStateType

DescriptionValue
Description:Possible states for pending tickets that changed state after reached time limit.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingAutoStateType'} =  [
  'pending auto'
];

Ticket::StateAfterPending

DescriptionValue
Description:Define which State should be set automatically (Value) after pending time of State (Key) has been reached.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::StateAfterPending'} =  {
  'pending auto close+' => 'closed successful',
  'pending auto close-' => 'closed unsuccessful'
};

System::Permission

DescriptionValue
Description:These are the standard permissions available for agents within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Some other good permissions have provisioning already built-in. The following permissions can also be used: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'System::Permission'} =  [
  'ro',
  'move_into',
  'create',
  'note',
  'owner',
  'priority',
  'rw'
];

Ticket::Permission###1-OwnerCheck

DescriptionValue
Description:Module to check the owner.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'1-OwnerCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
  'Required' => '0'
};

Ticket::Permission###2-ResponsibleCheck

DescriptionValue
Description:Module to check the responsible.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
  'Required' => '0'
};

Ticket::Permission###3-GroupCheck

DescriptionValue
Description:Module to check, if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'3-GroupCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
  'Required' => '0'
};

Ticket::Permission###4-WatcherCheck

DescriptionValue
Description:Module to check the watcher.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'4-WatcherCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
  'Required' => '0'
};

CustomerTicket::Permission###1-GroupCheck

DescriptionValue
Description:Module to check the group permissions for the access to customer tickets.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} =  {
  'Granted' => '0',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
  'Required' => '1'
};

CustomerTicket::Permission###2-CustomerUserIDCheck

DescriptionValue
Description:Grant access, if customer ID is the same and group is accessible.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
  'Required' => '0'
};

CustomerTicket::Permission###3-CustomerIDCheck

DescriptionValue
Description:Module to check customer permissions.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
  'Required' => '0'
};

CustomerNotifyJustToRealCustomer

DescriptionValue
Description:Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerNotifyJustToRealCustomer'} =  '0';

Core::TicketACL

Ticket::Acl::Module###1-Ticket::Acl::Module

DescriptionValue
Description:This ACL module allows you to not close parent tickets till all children's are closed ("State" shows which states should not be usable).
Group:Ticket
SubGroup:Core::TicketACL
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} =  {
  'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
  'State' => [
    'closed successful',
    'closed unsuccessful'
  ]
};

TicketACL::Default::Action

DescriptionValue
Description:Default ACL values for Ticket Actions.
Group:Ticket
SubGroup:Core::TicketACL
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketACL::Default::Action'} =  {};

Core::TicketBulkAction

Ticket::Frontend::BulkFeature

DescriptionValue
Description:Enable ticket bulk action feature for the agent frontend to work on more than one ticket at the same time.
Group:Ticket
SubGroup:Core::TicketBulkAction
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::BulkFeature'} =  '1';

Ticket::Frontend::BulkFeatureGroup

DescriptionValue
Description:Enable ticket bulk action feature only for the following groups.
Group:Ticket
SubGroup:Core::TicketBulkAction
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::BulkFeatureGroup'} =  [
  'admin',
  'users'
];

Core::TicketFreeText

TicketFreeKey1

DescriptionValue
Description:Define the free key field 1 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey1'} =  {
  'Product' => 'Product'
};

TicketFreeKey1::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 1 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey1::DefaultSelection'} =  '';

TicketFreeText1

DescriptionValue
Description:Define the FreeTextField 1 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText1'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText1::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 1 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';

TicketFreeText1::Link

DescriptionValue
Description:Define the free text field 1 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText1::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';

TicketFreeKey2

DescriptionValue
Description:Define the free key field 2 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey2'} =  {
  'Product' => 'Product'
};

TicketFreeKey2::DefaultSelection

DescriptionValue
Description:The default selection of free key field 2 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey2::DefaultSelection'} =  '';

TicketFreeText2

DescriptionValue
Description:Define the FreeTextField 2 for tickets. It's a new ticket property.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText2'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText2::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 2 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';

TicketFreeText2::Link

DescriptionValue
Description:Define the free text field 2 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText2::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';

TicketFreeKey3

DescriptionValue
Description:Define the free key field 3 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey3'} =  {
  'Product' => 'Product'
};

TicketFreeKey3::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 3 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey3::DefaultSelection'} =  '';

TicketFreeText3

DescriptionValue
Description:Define the FreeTextField 3 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText3'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText3::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 3 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';

TicketFreeText3::Link

DescriptionValue
Description:Define the free text field 3 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText3::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';

TicketFreeKey4

DescriptionValue
Description:Define the free key field 4 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey4'} =  {
  'Product' => 'Product'
};

TicketFreeKey4::DefaultSelection

DescriptionValue
Description:The default selection of free key field 4 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey4::DefaultSelection'} =  '';

TicketFreeText4

DescriptionValue
Description:Define the FreeTextField 4 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText4'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText4::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 4 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';

TicketFreeText4::Link

DescriptionValue
Description:Define the free text field 4 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText4::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';

TicketFreeKey5

DescriptionValue
Description:Define the free key field 5 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey5'} =  {
  'Product' => 'Product'
};

TicketFreeKey5::DefaultSelection

DescriptionValue
Description:The default selection of free key field 5 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey5::DefaultSelection'} =  '';

TicketFreeText5

DescriptionValue
Description:Define the FreeTextField 5 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText5'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText5::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 5 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';

TicketFreeText5::Link

DescriptionValue
Description:Define the free text field 5 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText5::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';

TicketFreeKey6

DescriptionValue
Description:Define the free key field 6 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey6'} =  {
  'Product' => 'Product'
};

TicketFreeKey6::DefaultSelection

DescriptionValue
Description:The default selection of free key field 6 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey6::DefaultSelection'} =  '';

TicketFreeText6

DescriptionValue
Description:Define the FreeTextField 6 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText6'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText6::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 6 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';

TicketFreeText6::Link

DescriptionValue
Description:Define the free text field 6 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText6::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';

TicketFreeKey7

DescriptionValue
Description:Define the free key field 7 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey7'} =  {
  'Product' => 'Product'
};

TicketFreeKey7::DefaultSelection

DescriptionValue
Description:The default selection of free key field 7 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey7::DefaultSelection'} =  '';

TicketFreeText7

DescriptionValue
Description:Define the FreeTextField 7 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText7'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText7::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 7 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';

TicketFreeText7::Link

DescriptionValue
Description:Define the free text field 7 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText7::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';

TicketFreeKey8

DescriptionValue
Description:Define the free key field 8 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey8'} =  {
  'Product' => 'Product'
};

TicketFreeKey8::DefaultSelection

DescriptionValue
Description:The default selection of free key field 8 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey8::DefaultSelection'} =  '';

TicketFreeText8

DescriptionValue
Description:Define the FreeTextField 8 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText8'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText8::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 8 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';

TicketFreeText8::Link

DescriptionValue
Description:Define the free text field 8 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText8::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';

TicketFreeKey9

DescriptionValue
Description:Define the free key field 9 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey9'} =  {
  'Product' => 'Product'
};

TicketFreeKey9::DefaultSelection

DescriptionValue
Description:The default selection of free key field 9 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey9::DefaultSelection'} =  '';

TicketFreeText9

DescriptionValue
Description:Define the FreeTextField 9 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText9'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText9::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 9 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';

TicketFreeText9::Link

DescriptionValue
Description:Define the free text field 9 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText9::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';

TicketFreeKey10

DescriptionValue
Description:Define the free key field 10 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey10'} =  {
  'Product' => 'Product'
};

TicketFreeKey10::DefaultSelection

DescriptionValue
Description:The default selection of free key field 10 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey10::DefaultSelection'} =  '';

TicketFreeText10

DescriptionValue
Description:Define the FreeTextField 10 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText10'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText10::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 10 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';

TicketFreeText10::Link

DescriptionValue
Description:Define the free text field 10 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText10::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';

TicketFreeKey11

DescriptionValue
Description:Define the free key field 11 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey11'} =  {
  'Product' => 'Product'
};

TicketFreeKey11::DefaultSelection

DescriptionValue
Description:The default selection of free key field 11 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey11::DefaultSelection'} =  '';

TicketFreeText11

DescriptionValue
Description:Define the FreeTextField 11 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText11'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText11::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 11 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';

TicketFreeText11::Link

DescriptionValue
Description:Define the free text field 11 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText11::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';

TicketFreeKey12

DescriptionValue
Description:Define the free key field 12 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey12'} =  {
  'Product' => 'Product'
};

TicketFreeKey12::DefaultSelection

DescriptionValue
Description:The default selection of free key field 12 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey12::DefaultSelection'} =  '';

TicketFreeText12

DescriptionValue
Description:Define the FreeTextField 12 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText12'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText12::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 12 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';

TicketFreeText12::Link

DescriptionValue
Description:Define the free text field 12 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText12::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';

TicketFreeKey13

DescriptionValue
Description:Define the free key field 13 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey13'} =  {
  'Product' => 'Product'
};

TicketFreeKey13::DefaultSelection

DescriptionValue
Description:The default selection of free key field 13 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey13::DefaultSelection'} =  '';

TicketFreeText13

DescriptionValue
Description:Define the FreeTextField 13 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText13'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText13::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 13 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';

TicketFreeText13::Link

DescriptionValue
Description:Define the free text field 13 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText13::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';

TicketFreeKey14

DescriptionValue
Description:Define the free key field 14 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey14'} =  {
  'Product' => 'Product'
};

TicketFreeKey14::DefaultSelection

DescriptionValue
Description:The default selection of free key field 14 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey14::DefaultSelection'} =  '';

TicketFreeText14

DescriptionValue
Description:Define the FreeTextField 14 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText14'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText14::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 14 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';

TicketFreeText14::Link

DescriptionValue
Description:Define the free text field 14 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText14::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';

TicketFreeKey15

DescriptionValue
Description:Define the free key field 15 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey15'} =  {
  'Product' => 'Product'
};

TicketFreeKey15::DefaultSelection

DescriptionValue
Description:The default selection of free key field 15 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey15::DefaultSelection'} =  '';

TicketFreeText15

DescriptionValue
Description:Define the FreeTextField 15 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText15'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText15::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 15 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';

TicketFreeText15::Link

DescriptionValue
Description:Define the free text field 15 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText15::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';

TicketFreeKey16

DescriptionValue
Description:Define the free key field 16 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey16'} =  {
  'Product' => 'Product'
};

TicketFreeKey16::DefaultSelection

DescriptionValue
Description:The default selection of free key field 16 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey16::DefaultSelection'} =  '';

TicketFreeText16

DescriptionValue
Description:Define the FreeTextField 16 for tickets. With this setting you can define a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText16'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText16::DefaultSelection

DescriptionValue
Description:The default selection of FreeTextField 16 if more than one option is defined.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';

TicketFreeText16::Link

DescriptionValue
Description:Define the free text field 16 link for tickets. So this http link will be used in any ticket view.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText16::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';

Core::TicketFreeTextDefault

Ticket::EventModulePost###TicketFreeFieldDefault

DescriptionValue
Description:Registration of the TicketFreeFieldDefault event module. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} =  {
  'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
  'Transaction' => '1'
};

Ticket::TicketFreeFieldDefault###Element1

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. Please refer to the developer manual, chapter "Ticket Event Module" which can be found at http://doc.otrs.org/.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} =  {
  'Counter' => '1',
  'Event' => 'TicketCreate',
  'Key' => 'TicketType',
  'Value' => 'Default'
};

Ticket::TicketFreeFieldDefault###Element2

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element3

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element4

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element5

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element6

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element7

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element8

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element9

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element10

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element11

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element12

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element13

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element14

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element15

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element16

DescriptionValue
Description:Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Core::TicketFreeTime

TicketFreeTimeKey1

DescriptionValue
Description:Define the key of TicketFreeTime field 1.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey1'} =  'Termin1';

TicketFreeTimeOptional1

DescriptionValue
Description:Define, if TicketFreeTime field 1 is optional.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional1'} =  '1';

TicketFreeTimeDiff1

DescriptionValue
Description:Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 1.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff1'} =  '0';

TicketFreeTimePeriod1

DescriptionValue
Description:Define the period, which can selected in TicketFreeTime field 1.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod1'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey2

DescriptionValue
Description:Define the key of TicketFreeTime field 2.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey2'} =  'Termin2';

TicketFreeTimeOptional2

DescriptionValue
Description:Define, if TicketFreeTime field 2 is optional.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional2'} =  '1';

TicketFreeTimeDiff2

DescriptionValue
Description:Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 2.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff2'} =  '0';

TicketFreeTimePeriod2

DescriptionValue
Description:Define the period, which can selected in TicketFreeTime field 2.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod2'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey3

DescriptionValue
Description:Define the key of TicketFreeTime field 3.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey3'} =  'Termin3';

TicketFreeTimeOptional3

DescriptionValue
Description:Define, if TicketFreeTime field 3 is optional.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional3'} =  '1';

TicketFreeTimeDiff3

DescriptionValue
Description:Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 3.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff3'} =  '0';

TicketFreeTimePeriod3

DescriptionValue
Description:Define the period, which can selected in TicketFreeTime field 3.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod3'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey4

DescriptionValue
Description:Define the key of TicketFreeTime field 4.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey4'} =  'Termin4';

TicketFreeTimeOptional4

DescriptionValue
Description:Define, if TicketFreeTime field 4 is optional.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional4'} =  '1';

TicketFreeTimeDiff4

DescriptionValue
Description:Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 4.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff4'} =  '0';

TicketFreeTimePeriod4

DescriptionValue
Description:Define the period, which can selected in TicketFreeTime field 4.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod4'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey5

DescriptionValue
Description:Define the key of TicketFreeTime field 5.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey5'} =  'Termin5';

TicketFreeTimeOptional5

DescriptionValue
Description:Define, if TicketFreeTime field 5 is optional.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional5'} =  '1';

TicketFreeTimeDiff5

DescriptionValue
Description:Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 5.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff5'} =  '0';

TicketFreeTimePeriod5

DescriptionValue
Description:Define the period, which can selected in TicketFreeTime field 5.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod5'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey6

DescriptionValue
Description:Define the key of TicketFreeTime field 6.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey6'} =  'Termin6';

TicketFreeTimeOptional6

DescriptionValue
Description:Define, if TicketFreeTime field 6 is optional.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional6'} =  '1';

TicketFreeTimeDiff6

DescriptionValue
Description:Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 6.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff6'} =  '0';

TicketFreeTimePeriod6

DescriptionValue
Description:Define the period, which can selected in TicketFreeTime field 6.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod6'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

Core::TicketWatcher

Ticket::Watcher

DescriptionValue
Description:Enable or disable the ticket watcher feature.
Group:Ticket
SubGroup:Core::TicketWatcher
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Watcher'} =  '0';

Ticket::WatcherGroup

DescriptionValue
Description:Enable ticket watcher feature only for the following groups.
Group:Ticket
SubGroup:Core::TicketWatcher
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::WatcherGroup'} =  [
  'admin',
  'users'
];

Frontend::Admin::ModuleRegistration

Frontend::Module###AdminQueue

DescriptionValue
Description:Frontend module registration for the AdminQueue object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminQueue'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Queue',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Queue'
};

Frontend::Module###AdminResponse

DescriptionValue
Description:Frontend module registration for the AdminResponse object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Response'
};

Frontend::Module###AdminQueueResponses

DescriptionValue
Description:Frontend module registration for the AdminQueueResponses object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminQueueResponses'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses <-> Queue',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Responses <-> Queue'
};

Frontend::Module###AdminAutoResponse

DescriptionValue
Description:Frontend module registration for the AdminAutoResponses object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses'
};

Frontend::Module###AdminQueueAutoResponse

DescriptionValue
Description:Frontend module registration for the AdminQueueAutoResponses object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses <-> Queue',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses <-> Queue'
};

Frontend::Module###AdminAttachment

DescriptionValue
Description:Frontend module registration for the AdminAttachment object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachment'
};

Frontend::Module###AdminResponseAttachment

DescriptionValue
Description:Frontend module registration for the AdminResponseAttachment object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminResponseAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block2',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments <-> Responses',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments <-> Responses'
};

Frontend::Module###AdminSalutation

DescriptionValue
Description:Frontend module registration for the AdminSalutation object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSalutation'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Salutation',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Salutation'
};

Frontend::Module###AdminSignature

DescriptionValue
Description:Frontend module registration for the AdminSignature object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSignature'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Signature',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Signature'
};

Frontend::Module###AdminSystemAddress

DescriptionValue
Description:Frontend module registration for the AdminSystemAddress object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSystemAddress'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Email Addresses',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System address'
};

Frontend::Module###AdminNotification

DescriptionValue
Description:Frontend module registration for the AdminNotification object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminNotification'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Notification',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Notification'
};

Frontend::Module###AdminNotificationEvent

DescriptionValue
Description:Frontend module registration for the AdminNotificationEvent object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminNotificationEvent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Notification (Event)',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Notification'
};

Frontend::Module###AdminService

DescriptionValue
Description:Frontend module registration for the AdminService configuration in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Service',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Service'
};

Frontend::Module###AdminSLA

DescriptionValue
Description:Frontend module registration for the AdminSLA configuration in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSLA'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'SLA',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'SLA'
};

Frontend::Module###AdminType

DescriptionValue
Description:Frontend module registration for the AdminType object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminType'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Type',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Type'
};

Frontend::Module###AdminState

DescriptionValue
Description:Frontend module registration for the AdminState object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminState'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Status',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'State'
};

Frontend::Module###AdminPriority

DescriptionValue
Description:Frontend module registration for the AdminPriority object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPriority'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block3',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Priority',
    'Prio' => '850'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Priority'
};

Frontend::Module###AdminGenericAgent

DescriptionValue
Description:Frontend module registration for the AdminGenericAgent object in the admin area.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericAgent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Block4',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'GenericAgent',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'GenericAgent'
};

Frontend::Agent

Ticket::Frontend::PendingDiffTime

DescriptionValue
Description:Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';

Ticket::Frontend::ListType

DescriptionValue
Description:Show parent/child queue lists in system as tree or as list.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ListType'} =  'tree';

Ticket::Frontend::StdResponsesMode

DescriptionValue
Description:The standard responses in the agent interface can be displayed in a selection-box (form) or as links. Use Form if you have lots of responses.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::StdResponsesMode'} =  'Link';

Ticket::Frontend::TextAreaEmail

DescriptionValue
Description:Width of compose email windows.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';

Ticket::Frontend::TextAreaNote

DescriptionValue
Description:Width of compose note windows.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TextAreaNote'} =  '78';

Ticket::Frontend::CustomerInfoCompose

DescriptionValue
Description:Show customer user info in Compose screen (Phone and email)?
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';

Ticket::Frontend::CustomerInfoComposeMaxSize

DescriptionValue
Description:Max size (in characters) of customer info table - Compose screen (Phone and Email).
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';

Ticket::Frontend::CustomerInfoZoom

DescriptionValue
Description:Show customer user info in ticket zoom view?
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';

Ticket::Frontend::CustomerInfoZoomMaxSize

DescriptionValue
Description:Max size (in characters) of customer info table - Zoom.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';

Ticket::Frontend::CustomerInfoQueue

DescriptionValue
Description:Show customer user info in QueueView?
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoQueue'} =  '0';

Ticket::Frontend::CustomerInfoQueueMaxSize

DescriptionValue
Description:Max size (in characters) of customer info table - Queue.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} =  '18';

Ticket::Frontend::AccountTime

DescriptionValue
Description:Activate time accounting.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AccountTime'} =  '1';

Ticket::Frontend::TimeUnits

DescriptionValue
Description:Your choice of your used time units (e.g. work units, hours, minutes).
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';

Ticket::Frontend::NeedAccountedTime

DescriptionValue
Description:Does the time have to be accounted?
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';

Ticket::Frontend::NeedSpellCheck

DescriptionValue
Description:Do composed messages have to be spell checked?
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';

Ticket::Frontend::NewOwnerSelection

DescriptionValue
Description:If you want to show the owner selection in phone and email ticket.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';

Ticket::Frontend::NewResponsibleSelection

DescriptionValue
Description:If you want to show the responsible selection in phone and email ticket.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';

Ticket::Frontend::NewQueueSelectionType

DescriptionValue
Description:To: selection type. "Queue" shows all queues, "SystemAddress" displays all system addresses.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';

Ticket::Frontend::NewQueueSelectionString

DescriptionValue
Description:If "Queue" was selected for NewQueueSelectionType, you can specify a selection string. For example, "<Queue>" is useful for Queue and "<Realname> <<Email>>" for SystemAddress.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';

Ticket::Frontend::NewQueueOwnSelection

DescriptionValue
Description:If this is in use, "just this selection is valid" for the PhoneView.
Group:Ticket
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::NewQueueOwnSelection'} =  {
  '1' => 'First Queue!',
  '2' => 'Second Queue!'
};

Ticket::Frontend::ShowCustomerTickets

DescriptionValue
Description:Do you want to show customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer?
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';

CustomerDBLink

DescriptionValue
Description:External link to customer database (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or '').
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerDBLink'} =  '$Env{"CGIHandle"}?Action=AgentTicketCustomer&TicketID=$Data{"TicketID"}';

CustomerDBLinkTarget

DescriptionValue
Description:Target attribute in Link to external customer DB. E.g. 'target="cdb"'.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerDBLinkTarget'} =  '';

Frontend::CommonObject###QueueObject

DescriptionValue
Description:Path to the file where all settings for the QueueObject object for the frontend are stored.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';

Frontend::CommonObject###TicketObject

DescriptionValue
Description:Path to the file where all settings for the TicketObject object are stored.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';

Frontend::CommonParam###Action

DescriptionValue
Description:Default value for the Action parameter. The Frontend-Module which is used as default if no Action parameter given.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';

Frontend::CommonParam###QueueID

DescriptionValue
Description:Default ID for queue, that is used by the system.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';

Frontend::CommonParam###TicketID

DescriptionValue
Description:Default ID for ticket, that is used by the system.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';

Frontend::Agent::CustomerSearch

Ticket::Frontend::CustomerSearchAutoComplete###Active

DescriptionValue
Description:Enable or disable the autocomplete feature for the customer search in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} =  '1';

Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength

DescriptionValue
Description:Set minimum number of characters before autocomplete query is sent.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} =  '2';

Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay

DescriptionValue
Description:Delay time between autocomplete queries.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} =  '0.1';

Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead

DescriptionValue
Description:Enable or disable TypeAhead for the autocomplete feature.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} =  'false';

Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed

DescriptionValue
Description:Set number of search results for the autocomplete feature.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} =  '20';

Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth

DescriptionValue
Description:Should the search results container for the autocomplete feature dynamically adjust its width?
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} =  '1';

Frontend::Agent::Dashboard

DashboardBackend###0100-TicketPendingReminder

DescriptionValue
Description:Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} =  {
  'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All tickets where the reminder date has reached!',
  'Filter' => 'Locked',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'UntilTime',
  'Title' => 'Reminder Tickets'
};

DashboardBackend###0110-TicketEscalation

DescriptionValue
Description:Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0110-TicketEscalation'} =  {
  'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All tickets which are escalated!',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'EscalationTime',
  'Title' => 'Escalated Tickets'
};

DashboardBackend###0120-TicketNew

DescriptionValue
Description:Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0120-TicketNew'} =  {
  'Attributes' => 'StateType=new;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All new tickets!',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'New Tickets'
};

DashboardBackend###0130-TicketOpen

DescriptionValue
Description:Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0130-TicketOpen'} =  {
  'Attributes' => 'StateType=open;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'Tickets which need to be answered!',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'Open Tickets / Need to be answered'
};

DashboardBackend###0250-TicketStats

DescriptionValue
Description:Parameters for the dashboard backend. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTL" means the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0250-TicketStats'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '45',
  'Closed' => '1',
  'Created' => '1',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
  'Permission' => 'rw',
  'Title' => '7 Day Stats'
};

DashboardBackend###0260-TicketCalendar

DescriptionValue
Description:Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTL" means the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0260-TicketCalendar'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '2',
  'Default' => '1',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardCalendar',
  'Permission' => 'rw',
  'Title' => 'Upcoming Events'
};

Frontend::Agent::ModuleNotify

Frontend::NotifyModule###3-Ticket::AgentTicketSeen

DescriptionValue
Description:Modul for the agent interface that to sets tickets to "seen".
Group:Ticket
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'3-Ticket::AgentTicketSeen'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicketSeen'
};

Frontend::NotifyModule###4-Ticket::TicketNotify

DescriptionValue
Description:Module to show agents important tickets via the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'4-Ticket::TicketNotify'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicket'
};

Frontend::NotifyModule###5-Ticket::TicketEscalation

DescriptionValue
Description:Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Group:Ticket
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} =  {
  'CacheTime' => '40',
  'EscalationInMinutes' => '120',
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
  'ShownMax' => '25'
};

Frontend::Agent::ModuleRegistration

Frontend::Module###AgentTicketQueue

DescriptionValue
Description:Frontend module registration for the AgentTicketQueue object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketQueue'} =  {
  'Description' => 'Overview of all open Tickets',
  'NavBar' => [
    {
      'AccessKey' => 'o',
      'Block' => '',
      'Description' => 'Overview of all open Tickets',
      'Image' => 'overview.png',
      'Link' => 'Action=AgentTicketQueue',
      'Name' => 'QueueView',
      'NavBar' => 'Ticket',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => 't',
      'Block' => 'ItemArea',
      'Description' => 'Ticket-Area',
      'Image' => 'desktop.png',
      'Link' => 'Action=AgentTicketQueue',
      'Name' => 'Ticket',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'QueueView'
};

Frontend::Module###AgentTicketPhone

DescriptionValue
Description:Frontend module registration for the AgentTicketPhone object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPhone'} =  {
  'Description' => 'Create new Phone Ticket',
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new Phone Ticket (Inbound)',
      'Image' => 'phone-new.png',
      'Link' => 'Action=AgentTicketPhone',
      'Name' => 'Phone-Ticket',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Phone-Ticket'
};

Frontend::Module###AgentTicketPhoneOutbound

DescriptionValue
Description:Frontend module registration for the AgentTicketPhoneOutbound object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} =  {
  'Description' => 'Phone Call',
  'NavBarName' => 'Ticket',
  'Title' => 'Phone-Ticket'
};

Frontend::Module###AgentTicketEmail

DescriptionValue
Description:Frontend module registration for the AgentTicketEmail object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketEmail'} =  {
  'Description' => 'Create new email Ticket',
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Create new Email Ticket and send this out (Outbound)',
      'Image' => 'mail_new.png',
      'Link' => 'Action=AgentTicketEmail',
      'Name' => 'Email-Ticket',
      'NavBar' => 'Ticket',
      'Prio' => '210',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Email-Ticket'
};

Frontend::Module###AgentTicketSearch

DescriptionValue
Description:Frontend module registration for the AgentTicketSearch object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketSearch'} =  {
  'Description' => 'Search Tickets',
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search Tickets',
      'Image' => 'search.png',
      'Link' => 'Action=AgentTicketSearch',
      'Name' => 'Search',
      'NavBar' => 'Ticket',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};

Frontend::Module###AgentTicketMailbox

DescriptionValue
Description:Frontend module registration for the AgentTicketMailbox object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketMailbox'} =  {
  'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView',
  'NavBarName' => 'Ticket',
  'Title' => ''
};

Frontend::Module###AgentTicketLockedView

DescriptionValue
Description:Frontend module registration for the AgentTicketLockedView object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketLockedView'} =  {
  'Description' => 'Locked Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Locked Tickets'
};

Frontend::Module###AgentTicketResponsibleView

DescriptionValue
Description:Frontend module registration for the AgentTicketResponsibleView object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} =  {
  'Description' => 'Responsible Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible Tickets'
};

Frontend::Module###AgentTicketWatchView

DescriptionValue
Description:Frontend module registration for the AgentTicketWatchView object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketWatchView'} =  {
  'Description' => 'Watched Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Watched Tickets'
};

Frontend::Module###AgentCustomerSearch

DescriptionValue
Description:Frontend module registration for the AgentCustomerSearch object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentCustomerSearch'} =  {
  'Description' => 'AgentCustomerSearch',
  'NavBarName' => 'Ticket',
  'Title' => 'AgentCustomerSearch'
};

Frontend::Module###AgentTicketStatusView

DescriptionValue
Description:Frontend module registration for the AgentTicketStatusView object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketStatusView'} =  {
  'Description' => 'Overview of all open tickets',
  'NavBar' => [
    {
      'AccessKey' => 'v',
      'Block' => '',
      'Description' => 'Overview of all open Tickets',
      'Image' => 'overview.png',
      'Link' => 'Action=AgentTicketStatusView',
      'Name' => 'StatusView',
      'NavBar' => 'Ticket',
      'Prio' => '110',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Status View'
};

Frontend::Module###AgentTicketEscalationView

DescriptionValue
Description:Frontend module registration for the AgentTicketEscalationView object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} =  {
  'Description' => 'Overview of all escalated tickets',
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Overview Escalated Tickets',
      'Image' => 'overview.png',
      'Link' => 'Action=AgentTicketEscalationView',
      'Name' => 'EscalationView',
      'NavBar' => 'Ticket',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Escalation View'
};

Frontend::Module###AgentZoom

DescriptionValue
Description:Frontend module registration for the AgentZoom object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentZoom'} =  {
  'Description' => 'compat module for AgentZoom to AgentTicketZoom',
  'NavBarName' => 'Ticket',
  'Title' => ''
};

Frontend::Module###AgentTicketZoom

DescriptionValue
Description:Frontend module registration for the AgentTicketZoom object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketZoom'} =  {
  'Description' => 'Ticket Zoom',
  'NavBarName' => 'Ticket',
  'Title' => 'Zoom'
};

Frontend::Module###AgentTicketAttachment

DescriptionValue
Description:Frontend module registration for the AgentTicketAtachment object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketAttachment'} =  {
  'Description' => 'To download attachments',
  'NavBarName' => 'Ticket',
  'Title' => ''
};

Frontend::Module###AgentTicketPlain

DescriptionValue
Description:Frontend module registration for the AgentTicketPlain object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPlain'} =  {
  'Description' => 'Ticket plain view of an email',
  'NavBarName' => 'Ticket',
  'Title' => 'Plain'
};

Frontend::Module###AgentTicketNote

DescriptionValue
Description:Frontend module registration for the AgentTicketNote object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketNote'} =  {
  'Description' => 'Ticket Note',
  'NavBarName' => 'Ticket',
  'Title' => 'Note'
};

Frontend::Module###AgentTicketMerge

DescriptionValue
Description:Frontend module registration for the AgentTicketNote object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketMerge'} =  {
  'Description' => 'Ticket Merge',
  'NavBarName' => 'Ticket',
  'Title' => 'Merge'
};

Frontend::Module###AgentTicketPending

DescriptionValue
Description:Frontend module registration for the AgentTicketPending object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPending'} =  {
  'Description' => 'Ticket Pending',
  'NavBarName' => 'Ticket',
  'Title' => 'Pending'
};

Frontend::Module###AgentTicketWatcher

DescriptionValue
Description:All parameters for the TicketWatcher object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketWatcher'} =  {
  'Description' => 'A TicketWatcher Module',
  'NavBarName' => 'Ticket-Watcher',
  'Title' => 'Ticket-Watcher'
};

Frontend::Module###AgentTicketPriority

DescriptionValue
Description:Frontend module registration for the AgentTicketPriority object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPriority'} =  {
  'Description' => 'Ticket Priority',
  'NavBarName' => 'Ticket',
  'Title' => 'Priority'
};

Frontend::Module###AgentTicketLock

DescriptionValue
Description:Frontend module registration for the AgentTicketLock object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketLock'} =  {
  'Description' => 'Ticket Lock',
  'NavBarName' => 'Ticket',
  'Title' => 'Lock'
};

Frontend::Module###AgentTicketMove

DescriptionValue
Description:Frontend module registration for the AgentTicketMove object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketMove'} =  {
  'Description' => 'Ticket Move',
  'NavBarName' => 'Ticket',
  'Title' => 'Move'
};

Frontend::Module###AgentTicketHistory

DescriptionValue
Description:Frontend module registration for the AgentTicketHistory object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketHistory'} =  {
  'Description' => 'Ticket History',
  'NavBarName' => 'Ticket',
  'Title' => 'History'
};

Frontend::Module###AgentTicketOwner

DescriptionValue
Description:Frontend module registration for the AgentTicketOwner object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketOwner'} =  {
  'Description' => 'Ticket Owner',
  'NavBarName' => 'Ticket',
  'Title' => 'Owner'
};

Frontend::Module###AgentTicketResponsible

DescriptionValue
Description:Frontend module registration for the AgentTicketResponsible object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketResponsible'} =  {
  'Description' => 'Ticket Responsible',
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible'
};

Frontend::Module###AgentTicketCompose

DescriptionValue
Description:Frontend module registration for the AgentTicketCompose object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketCompose'} =  {
  'Description' => 'Ticket Compose email Answer',
  'NavBarName' => 'Ticket',
  'Title' => 'Compose'
};

Frontend::Module###AgentTicketBounce

DescriptionValue
Description:Frontend module registration for the AgentTicketBounce object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketBounce'} =  {
  'Description' => 'Ticket Compose Bounce Email',
  'NavBarName' => 'Ticket',
  'Title' => 'Bounce'
};

Frontend::Module###AgentTicketForward

DescriptionValue
Description:Frontend module registration for the AgentTicketForward object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketForward'} =  {
  'Description' => 'Ticket Forward Email',
  'NavBarName' => 'Ticket',
  'Title' => 'Forward'
};

Frontend::Module###AgentTicketCustomer

DescriptionValue
Description:Frontend module registration for the AgentTicketCustomer object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketCustomer'} =  {
  'Description' => 'Ticket Customer',
  'NavBarName' => 'Ticket',
  'Title' => 'Customer'
};

Frontend::Module###AgentTicketClose

DescriptionValue
Description:Frontend module registration for the AgentTicketClose object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketClose'} =  {
  'Description' => 'Ticket Close',
  'NavBarName' => 'Ticket',
  'Title' => 'Close'
};

Frontend::Module###AgentTicketFreeText

DescriptionValue
Description:Frontend module registration for the AgentTicketFreeText object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketFreeText'} =  {
  'Description' => 'Ticket FreeText',
  'NavBarName' => 'Ticket',
  'Title' => 'Free Fields'
};

Frontend::Module###AgentTicketPrint

DescriptionValue
Description:Frontend module registration for the AgentTicketPrint object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPrint'} =  {
  'Description' => 'Ticket Print',
  'NavBarName' => 'Ticket',
  'Title' => 'Print'
};

Frontend::Module###AgentTicketBulk

DescriptionValue
Description:Frontend module registration for the AgentTicketBulk object in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketBulk'} =  {
  'Description' => 'Ticket bulk module',
  'NavBarName' => 'Ticket',
  'Title' => 'Bulk-Action'
};

Frontend::Agent::NavBarModule

Frontend::NavBarModule###1-Ticket::TicketWatcher

DescriptionValue
Description:Agent interface notification module to see the number of watched tickets.
Group:Ticket
SubGroup:Frontend::Agent::NavBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketWatcher'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarTicketWatcher'
};

Frontend::NavBarModule###1-Ticket::LockedTickets

DescriptionValue
Description:Agent interface notification module to check the used charset.
Group:Ticket
SubGroup:Frontend::Agent::NavBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'1-Ticket::LockedTickets'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarLockedTickets'
};

Frontend::NavBarModule###1-Ticket::TicketSearchProfile

DescriptionValue
Description:Agent interface module to access search profiles via nav bar.
Group:Ticket
SubGroup:Frontend::Agent::NavBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchProfile'} =  {
  'Block' => 'ItemSearchProfile',
  'Description' => 'Search-Template',
  'MaxWidth' => '40',
  'Module' => 'Kernel::Output::HTML::NavBarTicketSearchProfile',
  'Name' => 'Search-Template'
};

Frontend::NavBarModule###1-Ticket::TicketSearchFulltext

DescriptionValue
Description:Agent interface module to access fulltext search via nav bar.
Group:Ticket
SubGroup:Frontend::Agent::NavBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchFulltext'} =  {
  'Block' => 'ItemSearchFulltext',
  'Description' => 'Fulltext-Search',
  'Module' => 'Kernel::Output::HTML::NavBarTicketSearchFulltext',
  'Name' => 'Fulltext-Search',
  'Size' => '10'
};

Frontend::Agent::Preferences

PreferencesGroups###NewTicketNotify

DescriptionValue
Description:Parameters for the NewTicketNotify object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'NewTicketNotify'} =  {
  'Activ' => '1',
  'Colum' => 'Mail Management',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if there is a new ticket in "My Queues".',
  'Label' => 'New ticket notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendNewTicketNotification',
  'Prio' => '1000'
};

PreferencesGroups###FollowUpNotify

DescriptionValue
Description:Parameters for the FollowUpNotify object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'FollowUpNotify'} =  {
  'Activ' => '1',
  'Colum' => 'Mail Management',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.',
  'Label' => 'Follow up notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendFollowUpNotification',
  'Prio' => '2000'
};

PreferencesGroups###LockTimeoutNotify

DescriptionValue
Description:Parameters for the LockTimeoutNotify object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} =  {
  'Activ' => '1',
  'Colum' => 'Mail Management',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a ticket is unlocked by the system.',
  'Label' => 'Ticket lock timeout notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendLockTimeoutNotification',
  'Prio' => '3000'
};

PreferencesGroups###MoveNotify

DescriptionValue
Description:Parameters for the MoveNotify object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'MoveNotify'} =  {
  'Activ' => '1',
  'Colum' => 'Mail Management',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".',
  'Label' => 'Move notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendMoveNotification',
  'Prio' => '4000'
};

PreferencesGroups###WatcherNotify

DescriptionValue
Description:Parameters for the WatcherNotify object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'WatcherNotify'} =  {
  'Activ' => '1',
  'Colum' => 'Mail Management',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification of an watched ticket like an owner of an ticket.',
  'Label' => 'Watch notification',
  'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher',
  'PrefKey' => 'UserSendWatcherNotification',
  'Prio' => '5000'
};

PreferencesGroups###CustomQueue

DescriptionValue
Description:Parameters for the CustomQueue object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'CustomQueue'} =  {
  'Activ' => '1',
  'Colum' => 'Other Options',
  'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.',
  'Label' => 'My Queues',
  'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue',
  'Permission' => 'ro',
  'Prio' => '2000'
};

PreferencesGroups###RefreshTime

DescriptionValue
Description:Parameters for the RefreshTime object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'RefreshTime'} =  {
  'Activ' => '1',
  'Colum' => 'Frontend',
  'Data' => {
    '0' => 'off',
    '10' => '10 minutes',
    '15' => '15 minutes',
    '2' => ' 2 minutes',
    '5' => ' 5 minutes',
    '7' => ' 7 minutes'
  },
  'DataSelected' => '0',
  'Desc' => 'Select your QueueView refresh time.',
  'Label' => 'QueueView refresh time',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserRefreshTime',
  'Prio' => '3000'
};

PreferencesGroups###CreateNextMask

DescriptionValue
Description:Parameters for the CreateNextMask object in the preference view.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'CreateNextMask'} =  {
  'Activ' => '1',
  'Colum' => 'Frontend',
  'Data' => {
    '' => 'CreateTicket',
    'AgentTicketZoom' => 'TicketZoom'
  },
  'DataSelected' => '',
  'Desc' => 'Select your screen after creating a new ticket.',
  'Label' => 'Screen after new ticket',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCreateNextMask',
  'Prio' => '5000'
};

Frontend::Agent::Ticket::ArticleAttachmentModule

Ticket::Frontend::ArticleAttachmentModule###1-Download

DescriptionValue
Description:Links in agent zoom for attachments to download.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleAttachmentModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload'
};

Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer

DescriptionValue
Description:Links in agent zoom for attachments html online viewer.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleAttachmentModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer'
};

Frontend::Agent::Ticket::ArticleComposeModule

Ticket::Frontend::ArticleComposeModule###1-SignEmail

DescriptionValue
Description:Module to compose signed messages (PGP or S/MIME).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleComposeModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleComposeSign'
};

Ticket::Frontend::ArticleComposeModule###2-CryptEmail

DescriptionValue
Description:Module to crypt composed messages (PGP or S/MIME).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleComposeModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt'
};

Frontend::Agent::Ticket::ArticleViewModule

Ticket::Frontend::ArticleViewModule###1-PGP

DescriptionValue
Description:Agent interface article notification module to check PGP.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};

Ticket::Frontend::ArticleViewModule###1-SMIME

DescriptionValue
Description:A agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};

Frontend::Agent::Ticket::ArticleViewModulePre

Ticket::Frontend::ArticlePreViewModule###1-PGP

DescriptionValue
Description:Agent interface article notification module to check PGP.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModulePre
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};

Ticket::Frontend::ArticlePreViewModule###1-SMIME

DescriptionValue
Description:Agent interface article notification module to check S/MIME.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModulePre
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};

Frontend::Agent::Ticket::MenuModule

Ticket::Frontend::MenuModule###000-Back

DescriptionValue
Description:Module to show back link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} =  {
  'Action' => '',
  'Description' => 'Back',
  'Link' => '$Env{"LastScreenOverview"}&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Back'
};

Ticket::Frontend::MenuModule###100-Lock

DescriptionValue
Description:Module to show lock/unlock link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} =  {
  'Action' => 'AgentTicketLock',
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
  'Name' => 'Lock'
};

Ticket::Frontend::MenuModule###200-History

DescriptionValue
Description:Module to show history link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} =  {
  'Action' => 'AgentTicketHistory',
  'Description' => 'Shows the ticket history!',
  'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'History'
};

Ticket::Frontend::MenuModule###210-Print

DescriptionValue
Description:Module to show print link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} =  {
  'Action' => 'AgentTicketPrint',
  'Description' => 'Print this ticket!',
  'Link' => 'Action=AgentTicketPrint&TicketID=$QData{"TicketID"}',
  'LinkParam' => 'target="print"',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Print'
};

Ticket::Frontend::MenuModule###300-Priority

DescriptionValue
Description:Module to show priority link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} =  {
  'Action' => 'AgentTicketPriority',
  'Description' => 'Change the ticket priority!',
  'Link' => 'Action=AgentTicketPriority&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Priority'
};

Ticket::Frontend::MenuModule###310-FreeText

DescriptionValue
Description:Module to show free text link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} =  {
  'Action' => 'AgentTicketFreeText',
  'Description' => 'Change the ticket free fields!',
  'Link' => 'Action=AgentTicketFreeText&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Free Fields'
};

Ticket::Frontend::MenuModule###320-Link

DescriptionValue
Description:Module to show a link to link a ticket with another object.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'320-Link'} =  {
  'Action' => 'AgentLinkObject',
  'Description' => 'Link this ticket to an other objects!',
  'Link' => 'Action=AgentLinkObject&SourceObject=Ticket&SourceKey=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Link'
};

Ticket::Frontend::MenuModule###400-Owner

DescriptionValue
Description:Module to show owner link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} =  {
  'Action' => 'AgentTicketOwner',
  'Description' => 'Change the ticket owner!',
  'Link' => 'Action=AgentTicketOwner&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Owner'
};

Ticket::Frontend::MenuModule###410-Responsible

DescriptionValue
Description:Module to show responsible link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} =  {
  'Action' => 'AgentTicketResponsible',
  'Description' => 'Change the ticket responsible!',
  'Link' => 'Action=AgentTicketResponsible&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuResponsible',
  'Name' => 'Responsible'
};

Ticket::Frontend::MenuModule###420-Customer

DescriptionValue
Description:Module to show customer link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} =  {
  'Action' => 'AgentTicketCustomer',
  'Description' => 'Change the ticket customer!',
  'Link' => 'Action=AgentTicketCustomer&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Customer'
};

Ticket::Frontend::MenuModule###420-Note

DescriptionValue
Description:Module to show link to note in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} =  {
  'Action' => 'AgentTicketNote',
  'Description' => 'Add a note to this ticket!',
  'Link' => 'Action=AgentTicketNote&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Note'
};

Ticket::Frontend::MenuModule###430-Merge

DescriptionValue
Description:Module to show merge link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} =  {
  'Action' => 'AgentTicketMerge',
  'Description' => 'Merge this ticket!',
  'Link' => 'Action=AgentTicketMerge&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Merge'
};

Ticket::Frontend::MenuModule###440-Pending

DescriptionValue
Description:Module to show pending link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} =  {
  'Action' => 'AgentTicketPending',
  'Description' => 'Set this ticket to pending!',
  'Link' => 'Action=AgentTicketPending&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Pending'
};

Ticket::Frontend::MenuModule###448-Watch

DescriptionValue
Description:Module to show subscribe/unsubscribe link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} =  {
  'Action' => 'AgentTicketWatcher',
  'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher',
  'Name' => 'Watch'
};

Ticket::Frontend::MenuModule###450-Close

DescriptionValue
Description:Module to show close link in menu.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} =  {
  'Action' => 'AgentTicketClose',
  'Description' => 'Close this ticket!',
  'Link' => 'Action=AgentTicketClose&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Close'
};

Ticket::Frontend::MenuModule###460-Delete

DescriptionValue
Description:Show delete link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Delete this ticket!',
  'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Delete'
};

Ticket::Frontend::MenuModule###470-Spam

DescriptionValue
Description:Show spam link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Mark as Spam!',
  'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Spam'
};

Frontend::Agent::Ticket::MenuModulePre

Ticket::Frontend::PreMenuModule###100-Lock

DescriptionValue
Description:Show lock / unlock link.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} =  {
  'Action' => 'AgentTicketLock',
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
  'Name' => 'Lock'
};

Ticket::Frontend::PreMenuModule###200-Zoom

DescriptionValue
Description:Show zoom link.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} =  {
  'Action' => 'AgentTicketZoom',
  'Description' => 'Look into a ticket!',
  'Link' => 'Action=AgentTicketZoom&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Zoom'
};

Ticket::Frontend::PreMenuModule###210-History

DescriptionValue
Description:Show history link.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =  {
  'Action' => 'AgentTicketHistory',
  'Description' => 'Shows the ticket history!',
  'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'History'
};

Ticket::Frontend::PreMenuModule###300-Priority

DescriptionValue
Description:Show priority link.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} =  {
  'Action' => 'AgentTicketPriority',
  'Description' => 'Change the ticket priority!',
  'Link' => 'Action=AgentTicketPriority&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Priority'
};

Ticket::Frontend::PreMenuModule###420-Note

DescriptionValue
Description:Show note link.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} =  {
  'Action' => 'AgentTicketNote',
  'Description' => 'Add a note to this ticket!',
  'Link' => 'Action=AgentTicketNote&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Note'
};

Ticket::Frontend::PreMenuModule###440-Close

DescriptionValue
Description:Show close link.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} =  {
  'Action' => 'AgentTicketClose',
  'Description' => 'Close this ticket!',
  'Link' => 'Action=AgentTicketClose&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Close'
};

Ticket::Frontend::PreMenuModule###450-Delete

DescriptionValue
Description:Show delete link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Delete this ticket!',
  'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Delete'
};

Ticket::Frontend::PreMenuModule###460-Spam

DescriptionValue
Description:Show spam link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Mark as Spam!',
  'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Spam'
};

Frontend::Agent::Ticket::ViewBounce

Ticket::Frontend::AgentTicketBounce###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} =  'bounce';

Ticket::Frontend::AgentTicketBounce###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketBounce###StateDefault

DescriptionValue
Description:Default next state after bouncing a ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} =  'closed successful';

Ticket::Frontend::AgentTicketBounce###StateType

DescriptionValue
Description:Next possible states when a ticket is bounced.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} =  [
  'open',
  'closed'
];

Ticket::Frontend::BounceText

DescriptionValue
Description:Default bounce notification for customer/sender.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::BounceText'} =  'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';

Frontend::Agent::Ticket::ViewBulk

Ticket::Frontend::AgentTicketBulk###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} =  '1';

Ticket::Frontend::AgentTicketBulk###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} =  '1';

Ticket::Frontend::AgentTicketBulk###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} =  '1';

Ticket::Frontend::AgentTicketBulk###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketBulk###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketBulk###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} =  '1';

Ticket::Frontend::AgentTicketBulk###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketBulk###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};

Frontend::Agent::Ticket::ViewClose

Ticket::Frontend::AgentTicketClose###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} =  'close';

Ticket::Frontend::AgentTicketClose###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketClose###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketClose###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketClose###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketClose###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketClose###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketClose###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} =  '1';

Ticket::Frontend::AgentTicketClose###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} =  [
  'closed'
];

Ticket::Frontend::AgentTicketClose###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} =  'closed successful';

Ticket::Frontend::AgentTicketClose###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketClose###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} =  '$Text{"Close"}';

Ticket::Frontend::AgentTicketClose###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketClose###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketClose###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketClose###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketClose###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketClose###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketClose###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketClose###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketClose###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketClose###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketClose###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketClose###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketClose###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} =  '%%Close';

Frontend::Agent::Ticket::ViewCompose

Ticket::Frontend::AgentTicketCompose###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} =  'compose';

Ticket::Frontend::AgentTicketCompose###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketCompose###StateDefault

DescriptionValue
Description:Default next state if a ticket is composed, answered, e.g.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketCompose###StateType

DescriptionValue
Description:Next possible states after composing / answering a ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} =  [
  'open',
  'closed',
  'pending auto',
  'pending reminder'
];

Ticket::Frontend::ResponseFormat

DescriptionValue
Description:Format of responses ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ResponseFormat'} =  '$QData{"Salutation"}
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}

$QData{"StdResponse"}

$QData{"Signature"}
';

Ticket::Frontend::Quote

DescriptionValue
Description:Character for email quotes.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Quote'} =  '>';

Ticket::Frontend::ComposeAddCustomerAddress

DescriptionValue
Description:Always add customers email address to recipients on compose answer screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} =  '1';

Ticket::Frontend::ComposeReplaceSenderAddress

DescriptionValue
Description:Replace on compose answer the original sender with current customers email address.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} =  '0';

Ticket::Frontend::ComposeExcludeCcRecipients

DescriptionValue
Description:Do not use Cc recipients in reply Cc list on compose an email answer.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} =  '0';

Ticket::Frontend::AgentTicketCompose###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketCompose###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketCompose###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Frontend::Agent::Ticket::ViewCustomer

Ticket::Frontend::AgentTicketCustomer###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCustomer
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} =  'customer';

Ticket::Frontend::AgentTicketCustomer###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCustomer
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} =  '0';

Frontend::Agent::Ticket::ViewEmailNew

Ticket::Frontend::AgentTicketEmail###Priority

DescriptionValue
Description:Default priority for new email tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} =  '3 normal';

Ticket::Frontend::AgentTicketEmail###ArticleType

DescriptionValue
Description:Default article type for new email tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} =  'email-external';

Ticket::Frontend::AgentTicketEmail###SenderType

DescriptionValue
Description:Default sender type for new email tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} =  'agent';

Ticket::Frontend::AgentTicketEmail###Subject

DescriptionValue
Description:Default subject for new email tickets (e.g. 'email Outbound').
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} =  '';

Ticket::Frontend::AgentTicketEmail###Body

DescriptionValue
Description:Default text for new email tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketEmail###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketEmail###StateType

DescriptionValue
Description:Next possible states after an email ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];

Ticket::Frontend::AgentTicketEmail###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketEmail###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketEmail###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketEmail###HistoryType

DescriptionValue
Description:Standard history type for new email tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} =  'EmailAgent';

Ticket::Frontend::AgentTicketEmail###HistoryComment

DescriptionValue
Description:Default history comment for new email tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} =  '';

Frontend::Agent::Ticket::ViewEscalation

Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage

DescriptionValue
Description:Shows all open tickets no matter wether locked or not by an agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEscalation
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} =  '50';

Ticket::Frontend::AgentTicketEscalationView###SortBy::Default

DescriptionValue
Description:Queue sort by default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEscalation
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} =  'EscalationTime';

Ticket::Frontend::AgentTicketEscalationView###Order::Default

DescriptionValue
Description:Queue order default (after priority sort). ASC: oldest on top. DESC: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEscalation
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} =  'Up';

Frontend::Agent::Ticket::ViewForward

Ticket::Frontend::AgentTicketForward###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} =  'forward';

Ticket::Frontend::AgentTicketForward###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketForward###StateDefault

DescriptionValue
Description:Default next state after forwarding a ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} =  'closed successful';

Ticket::Frontend::AgentTicketForward###StateType

DescriptionValue
Description:Next possible states after forwarding a ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} =  [
  'open',
  'closed'
];

Ticket::Frontend::AgentTicketForward###ArticleTypeDefault

DescriptionValue
Description:Default type of forwarded message.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} =  'email-external';

Ticket::Frontend::AgentTicketForward###ArticleTypes

DescriptionValue
Description:Possible article types.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} =  [
  'email-external',
  'email-internal'
];

Ticket::Frontend::AgentTicketForward###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketForward###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Frontend::Agent::Ticket::ViewFreeText

Ticket::Frontend::AgentTicketFreeText###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} =  'rw';

Ticket::Frontend::AgentTicketFreeText###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the ticket gets locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketFreeText###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} =  '1';

Ticket::Frontend::AgentTicketFreeText###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} =  '1';

Ticket::Frontend::AgentTicketFreeText###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketFreeText###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketFreeText###Responsible

DescriptionValue
Description:If you want to set the responsible agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketFreeText###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is added by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketFreeText###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketFreeText###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketFreeText###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} =  '0';

Ticket::Frontend::AgentTicketFreeText###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} =  '$Text{"Note"}';

Ticket::Frontend::AgentTicketFreeText###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketFreeText###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketFreeText###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketFreeText###ArticleTypes

DescriptionValue
Description:Specify the different note types that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketFreeText###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketFreeText###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketFreeText###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} =  '1';

Ticket::Frontend::AgentTicketFreeText###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} =  {
  '1' => '1',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '1',
  '3' => '1',
  '4' => '1',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketFreeText###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketFreeText###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketFreeText###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketFreeText###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} =  '%%FreeText';

Frontend::Agent::Ticket::ViewHistory

Ticket::Frontend::HistoryOrder

DescriptionValue
Description:Show history order reverse in the agent interface under ticket history.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewHistory
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::HistoryOrder'} =  'normal';

Frontend::Agent::Ticket::ViewMailbox

Ticket::Frontend::AgentTicketLockedView###SortBy::Default

DescriptionValue
Description:Mailbox sort by default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketLockedView###Order::Default

DescriptionValue
Description:Mailbox order default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} =  'Up';

Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default

DescriptionValue
Description:Mailbox sort by default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketResponsibleView###Order::Default

DescriptionValue
Description:Mailbox order default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} =  'Up';

Ticket::Frontend::AgentTicketWatchView###SortBy::Default

DescriptionValue
Description:Mailbox sort by default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketWatchView###Order::Default

DescriptionValue
Description:Mailbox order default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} =  'Up';

Frontend::Agent::Ticket::ViewMerge

Ticket::Frontend::AgentTicketMerge###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} =  'rw';

Ticket::Frontend::AgentTicketMerge###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} =  '1';

Ticket::Frontend::MergeText

DescriptionValue
Description:When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::MergeText'} =  'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';

Ticket::Frontend::AutomaticMergeText

DescriptionValue
Description:When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AutomaticMergeText'} =  'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';

Frontend::Agent::Ticket::ViewMove

Ticket::Frontend::MoveType

DescriptionValue
Description:The queue selection can be shown in a dropdown list or in a new window. If "New Window" is set you can add a move note to the ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::MoveType'} =  'form';

Ticket::Frontend::AgentTicketMove###State

DescriptionValue
Description:Set new ticket state in ticket move screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} =  '1';

Ticket::DefaultNextMoveStateType

DescriptionValue
Description:Possible states after a ticket is moved.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::DefaultNextMoveStateType'} =  [
  'open',
  'closed'
];

Ticket::Frontend::AgentTicketMove###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketMove###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketMove###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Frontend::Agent::Ticket::ViewNote

Ticket::Frontend::AgentTicketNote###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} =  'note';

Ticket::Frontend::AgentTicketNote###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketNote###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketNote###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketNote###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketNote###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketNote###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketNote###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketNote###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketNote###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketNote###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketNote###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} =  '$Text{"Note"}';

Ticket::Frontend::AgentTicketNote###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketNote###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketNote###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketNote###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketNote###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketNote###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketNote###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketNote###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketNote###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketNote###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketNote###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketNote###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketNote###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} =  '%%Note';

Frontend::Agent::Ticket::ViewOwner

Ticket::Frontend::AgentTicketOwner###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} =  'owner';

Ticket::Frontend::AgentTicketOwner###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketOwner###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketOwner###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketOwner###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} =  '1';

Ticket::Frontend::AgentTicketOwner###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} =  '1';

Ticket::Frontend::AgentTicketOwner###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketOwner###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketOwner###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketOwner###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketOwner###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketOwner###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} =  '$Text{"Owner Update"}!';

Ticket::Frontend::AgentTicketOwner###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketOwner###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketOwner###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketOwner###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketOwner###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketOwner###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketOwner###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketOwner###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketOwner###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketOwner###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketOwner###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketOwner###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} =  '%%Owner';

Frontend::Agent::Ticket::ViewPending

Ticket::Frontend::AgentTicketPending###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} =  'pending';

Ticket::Frontend::AgentTicketPending###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketPending###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketPending###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketPending###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketPending###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketPending###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketPending###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} =  '1';

Ticket::Frontend::AgentTicketPending###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} =  [
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketPending###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} =  'pending reminder';

Ticket::Frontend::AgentTicketPending###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketPending###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} =  '$Text{"Pending"}!';

Ticket::Frontend::AgentTicketPending###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPending###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketPending###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketPending###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketPending###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketPending###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketPending###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketPending###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketPending###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPending###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPending###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPending###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketPending###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} =  '%%Pending';

Frontend::Agent::Ticket::ViewPhoneNew

Ticket::Frontend::AgentTicketPhone###Priority

DescriptionValue
Description:Default priority for new phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} =  '3 normal';

Ticket::Frontend::AgentTicketPhone###ArticleType

DescriptionValue
Description:Default article type for new phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} =  'phone';

Ticket::Frontend::AgentTicketPhone###SenderType

DescriptionValue
Description:Default sender type for new phone ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} =  'customer';

Ticket::Frontend::AgentTicketPhone###Subject

DescriptionValue
Description:Default subject for new phone tickets (e.g. 'Phone call').
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} =  '';

Ticket::Frontend::AgentTicketPhone###Body

DescriptionValue
Description:Default note text for new telephone tickets. E.g 'New ticket via call'.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPhone###StateDefault

DescriptionValue
Description:Default next state for new phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketPhone###StateType

DescriptionValue
Description:Next possible states after a new phone ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];

Ticket::Frontend::AgentTicketPhone###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPhone###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPhone###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPhone###HistoryType

DescriptionValue
Description:Default history type for new phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} =  'PhoneCallCustomer';

Ticket::Frontend::AgentTicketPhone###HistoryComment

DescriptionValue
Description:Default history comment for new phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} =  '';

Ticket::Frontend::AgentTicketPhone###SplitLinkType

DescriptionValue
Description:Default link type of splitted tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} =  {
  'Direction' => 'Target',
  'LinkType' => 'ParentChild'
};

Frontend::Agent::Ticket::ViewPhoneOutbound

Ticket::Frontend::AgentTicketPhoneOutbound###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} =  'phone';

Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType

DescriptionValue
Description:Default note type for phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} =  'phone';

Ticket::Frontend::AgentTicketPhoneOutbound###SenderType

DescriptionValue
Description:Default sender type for phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} =  'agent';

Ticket::Frontend::AgentTicketPhoneOutbound###Subject

DescriptionValue
Description:Default subject for phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} =  '$Text{"Phone call"}!';

Ticket::Frontend::AgentTicketPhoneOutbound###Body

DescriptionValue
Description:Default note text for phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPhoneOutbound###State

DescriptionValue
Description:Default next state after adding a phone note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} =  'closed successful';

Ticket::Frontend::AgentTicketPhoneOutbound###StateType

DescriptionValue
Description:Next possible states after phone note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];

Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType

DescriptionValue
Description:Default history type for phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} =  'PhoneCallAgent';

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment

DescriptionValue
Description:Default history comment for phone tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} =  '';

Frontend::Agent::Ticket::ViewPriority

Ticket::Frontend::AgentTicketPriority###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} =  'priority';

Ticket::Frontend::AgentTicketPriority###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketPriority###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketPriority###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketPriority###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketPriority###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketPriority###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketPriority###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketPriority###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketPriority###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketPriority###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketPriority###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} =  '$Text{"Priority Update"}!';

Ticket::Frontend::AgentTicketPriority###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPriority###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketPriority###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketPriority###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketPriority###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} =  '1';

Ticket::Frontend::AgentTicketPriority###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketPriority###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketPriority###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPriority###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPriority###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPriority###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketPriority###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} =  '%%Priority';

Frontend::Agent::Ticket::ViewQueue

Ticket::Frontend::AgentTicketQueue###StripEmptyLines

DescriptionValue
Description:Strip empty lines on ticket preview of queue view.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} =  '0';

Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets

DescriptionValue
Description:Show all ro and rw queues in the QueueView (not only rw queues)?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} =  '0';

Ticket::Frontend::AgentTicketQueue###HighlightAge1

DescriptionValue
Description:Set the age (first level) for highlighting of queues containing untouched tickets older than x minutes.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} =  '1440';

Ticket::Frontend::AgentTicketQueue###HighlightColor1

DescriptionValue
Description:Set the color for highlighting queues containing untouched tickets (first level).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightColor1'} =  'orange';

Ticket::Frontend::AgentTicketQueue###HighlightAge2

DescriptionValue
Description:Set the age (second level) highlighting of queues containing untouched tickets older than x minutes.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} =  '2880';

Ticket::Frontend::AgentTicketQueue###HighlightColor2

DescriptionValue
Description:Set the color for highlighting queues containing untouched tickets (second level).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightColor2'} =  'red';

Ticket::Frontend::AgentTicketQueue###Blink

DescriptionValue
Description:Activate the blinking mechanism of the queue with the oldest ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} =  '1';

Ticket::Frontend::AgentTicketQueue###QueueSort

DescriptionValue
Description:Sort the tickets when a single queue is selected in the QueueView in ascending or descending order (after the tickets are sorted by priority). Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} =  {
  '3' => '0',
  '7' => '1'
};

Ticket::Frontend::AgentTicketQueue###SortBy::Default

DescriptionValue
Description:Default sort criteria for all queues displayed in the QueueView after sort by priority is done.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketQueue###Order::Default

DescriptionValue
Description:Sort order for all queues in the QueueView after priority sort.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} =  'Up';

Frontend::Agent::Ticket::ViewResponsible

Ticket::Frontend::AgentTicketResponsible###Permission

DescriptionValue
Description:Required permissions to use this option.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} =  'responsible';

Ticket::Frontend::AgentTicketResponsible###RequiredLock

DescriptionValue
Description:A ticket lock is required. In case the ticket isn't locked, the ticket gets locked and the current agent will be set automatically as ticket owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketResponsible###TicketType

DescriptionValue
Description:If you want to set the ticket type (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketResponsible###Service

DescriptionValue
Description:If you want to set the service (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketResponsible###Owner

DescriptionValue
Description:If you want to set the owner.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketResponsible###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketResponsible###Responsible

DescriptionValue
Description:If you want to set the responsible.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} =  '1';

Ticket::Frontend::AgentTicketResponsible###State

DescriptionValue
Description:Would you like to set the state of a ticket if a note is created by an agent?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketResponsible###StateType

DescriptionValue
Description:Default next states after adding a note.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketResponsible###StateDefault

DescriptionValue
Description:Default next state.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketResponsible###Note

DescriptionValue
Description:Show note fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketResponsible###Subject

DescriptionValue
Description:Default note subject.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} =  '$Text{"Responsible Update"}!';

Ticket::Frontend::AgentTicketResponsible###Body

DescriptionValue
Description:Default note text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketResponsible###InvolvedAgent

DescriptionValue
Description:Show selection of involved agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketResponsible###InformAgent

DescriptionValue
Description:Show selection of agents to inform (all agents with note permissions on the queue/ticket).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault

DescriptionValue
Description:Default note type.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketResponsible###ArticleTypes

DescriptionValue
Description:Specify the different note types, that you want to use in your system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketResponsible###Priority

DescriptionValue
Description:Show priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketResponsible###PriorityDefault

DescriptionValue
Description:Default priority options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketResponsible###Title

DescriptionValue
Description:Show title fields.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} =  '1';

Ticket::Frontend::AgentTicketResponsible###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketResponsible###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketResponsible###ArticleFreeText

DescriptionValue
Description:Shown article free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketResponsible###HistoryType

DescriptionValue
Description:History type for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketResponsible###HistoryComment

DescriptionValue
Description:History comment for this action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} =  '%%Responsible';

Frontend::Agent::Ticket::ViewSearch

Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition

DescriptionValue
Description:Extended search condition in ticket search. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} =  '1';

Ticket::Frontend::AgentTicketSearch###SearchLimit

DescriptionValue
Description:Search limit for ticket frontend.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} =  '2000';

Ticket::Frontend::AgentTicketSearch###SearchPageShown

DescriptionValue
Description:Default of shown results per page.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} =  '40';

Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines

DescriptionValue
Description:Lines of each ticket that are shown by the search utility.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} =  '10';

Ticket::Frontend::AgentTicketSearch###TicketFreeText

DescriptionValue
Description:Shown ticket free text options.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} =  {
  '1' => '1',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '1',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketSearch###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketSearch###SortBy::Default

DescriptionValue
Description:Search result sort by default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketSearch###Order::Default

DescriptionValue
Description:Search result order default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} =  'Down';

Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree

DescriptionValue
Description:Export whole article tree in search result export (take care of the system performance!).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} =  '0';

Ticket::Frontend::AgentTicketSearch###SearchCSVData

DescriptionValue
Description:Used data to export the search result in CSV format..
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} =  [
  'TicketNumber',
  'Age',
  'Created',
  'Closed',
  'FirstLock',
  'FirstResponse',
  'State',
  'Priority',
  'Queue',
  'Lock',
  'Owner',
  'UserFirstname',
  'UserLastname',
  'CustomerID',
  'CustomerName',
  'From',
  'Subject',
  'AccountedTime',
  'TicketFreeKey1',
  'TicketFreeText1',
  'TicketFreeKey2',
  'TicketFreeText2',
  'TicketFreeKey3',
  'TicketFreeText3',
  'TicketFreeKey4',
  'TicketFreeText4',
  'TicketFreeKey5',
  'TicketFreeText5',
  'TicketFreeKey6',
  'TicketFreeText6',
  'TicketFreeKey7',
  'TicketFreeText7',
  'TicketFreeKey8',
  'TicketFreeText8',
  'TicketFreeTime1',
  'TicketFreeTime2',
  'TicketFreeTime3',
  'TicketFreeTime4',
  'TicketFreeTime5',
  'TicketFreeTime6',
  'ArticleTree',
  'SolutionInMin',
  'SolutionDiffInMin',
  'FirstResponseInMin',
  'FirstResponseDiffInMin'
];

Ticket::Frontend::AgentTicketSearch###ArticleCreateTime

DescriptionValue
Description:Include article create times in search.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} =  '0';

Frontend::Agent::Ticket::ViewStatus

Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage

DescriptionValue
Description:Shows all open tickets no matter wether locked or not by an agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewStatus
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} =  '50';

Ticket::Frontend::AgentTicketStatusView###SortBy::Default

DescriptionValue
Description:Queue sort by default.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewStatus
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketStatusView###Order::Default

DescriptionValue
Description:Queue order default (after priority sort). ASC: oldest on top. DESC: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewStatus
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} =  'Down';

Frontend::Agent::Ticket::ViewZoom

Ticket::Frontend::PlainView

DescriptionValue
Description:Show also in ZoomView the plain link for emails in article tree.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::PlainView'} =  '0';

Ticket::Frontend::ZoomExpand

DescriptionValue
Description:Show all articles to a ticket in the ZoomView without selecting which article to show?
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ZoomExpand'} =  '0';

Ticket::Frontend::ZoomExpandSort

DescriptionValue
Description:Show article normal or in reverse order in the agent interface under ticket zoom.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ZoomExpandSort'} =  'normal';

Ticket::ZoomAttachmentDisplay

DescriptionValue
Description:Shows an icon in the ticket zoom, if an article has an attachment.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ZoomAttachmentDisplay'} =  '1';

Ticket::ZoomAttachmentDisplayCount

DescriptionValue
Description:Shows a count of icons in the ticket zoom, if an article has an attachment.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ZoomAttachmentDisplayCount'} =  '3';

Ticket::ZoomTimeDisplay

DescriptionValue
Description:Displays the accounted time for an article in the ticket zoom view.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::ZoomTimeDisplay'} =  '0';

Ticket::Frontend::TicketArticleFilter

DescriptionValue
Description:Activates the article filter in ZoomView.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TicketArticleFilter'} =  '0';

Ticket::Frontend::ZoomRichTextForce

DescriptionValue
Description:Show article also on richt text even rich text is disabled.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ZoomRichTextForce'} =  '0';

Ticket::Frontend::HTMLArticleHeightDefault

DescriptionValue
Description:Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} =  '100';

Ticket::Frontend::HTMLArticleHeightMax

DescriptionValue
Description:Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::HTMLArticleHeightMax'} =  '2500';

Frontend::Agent::TicketOverview

Ticket::Frontend::Overview###Small

DescriptionValue
Description:Module registration for ticket small overview (CustomerInfo => 1 - shows also Customer-Info).
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Overview'}->{'Small'} =  {
  'CustomerInfo' => '1',
  'Image' => 'overviewsmall.png',
  'ImageSelected' => 'overviewsmall-selected.png',
  'Module' => 'Kernel::Output::HTML::TicketOverviewSmall',
  'Name' => 'Small',
  'PageShown' => '25'
};

Ticket::Frontend::OverviewSmall###ColumnHeader

DescriptionValue
Description:Show in the small view the subject of the last customer article or the ticket title.
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} =  'LastCustomerSubject';

Ticket::Frontend::Overview###Medium

DescriptionValue
Description:Module registration for ticket medium overview (CustomerInfo => 1 - shows also Customer-Info).
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Overview'}->{'Medium'} =  {
  'CustomerInfo' => '0',
  'Image' => 'overviewmedium.png',
  'ImageSelected' => 'overviewmedium-selected.png',
  'Module' => 'Kernel::Output::HTML::TicketOverviewMedium',
  'Name' => 'Medium',
  'PageShown' => '20'
};

Ticket::Frontend::Overview###Preview

DescriptionValue
Description:Module registration for ticket preview overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size (in characters) of Customer-Info).
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Overview'}->{'Preview'} =  {
  'CustomerInfo' => '0',
  'CustomerInfoMaxSize' => '18',
  'Image' => 'overviewpreview.png',
  'ImageSelected' => 'overviewpreview-selected.png',
  'Module' => 'Kernel::Output::HTML::TicketOverviewPreview',
  'Name' => 'Preview',
  'PageShown' => '15'
};

Frontend::Customer

CustomerFrontend::CommonObject###QueueObject

DescriptionValue
Description:Path to the file where all settings for the QueueObject object for the customer interface are stored.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';

CustomerFrontend::CommonObject###TicketObject

DescriptionValue
Description:Path to the file where all settings for the TicketObject object for the customer interface are stored.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';

CustomerFrontend::CommonParam###Action

DescriptionValue
Description:Specify the common action for the Action parameter in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonParam'}->{'Action'} =  'CustomerTicketOverView';

CustomerFrontend::CommonParam###TicketID

DescriptionValue
Description:Standard parameter for the TicketID in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} =  '';

Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###CustomerTicketOverView

DescriptionValue
Description:Frontend module registration for the CustomerTicketOverview object in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} =  {
  'Description' => 'Overview of customer tickets',
  'NavBar' => [
    {
      'AccessKey' => 'm',
      'Block' => '',
      'Description' => 'MyTickets',
      'Image' => 'ticket.png',
      'Link' => 'Action=CustomerTicketOverView&Type=MyTickets',
      'Name' => 'MyTickets',
      'NavBar' => '',
      'Prio' => '110',
      'Type' => ''
    },
    {
      'AccessKey' => 'c',
      'Block' => '',
      'Description' => 'CompanyTickets',
      'Image' => 'tickets.png',
      'Link' => 'Action=CustomerTicketOverView&Type=CompanyTickets',
      'Name' => 'CompanyTickets',
      'NavBar' => '',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Overview'
};

CustomerFrontend::Module###CustomerTicketMessage

DescriptionValue
Description:Frontend module registration for the CustomerTicketMessage object in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} =  {
  'Description' => 'Create tickets',
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new Ticket',
      'Image' => 'new.png',
      'Link' => 'Action=CustomerTicketMessage',
      'Name' => 'New Ticket',
      'NavBar' => '',
      'Prio' => '100',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New Ticket'
};

CustomerFrontend::Module###CustomerTicketZoom

DescriptionValue
Description:Frontend module registration for the CustomerTicketZoom object in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} =  {
  'Description' => 'Ticket zoom view',
  'NavBarName' => 'Ticket',
  'Title' => 'Zoom'
};

CustomerFrontend::Module###CustomerTicketPrint

DescriptionValue
Description:Customer Frontend module registration for the Customer Ticket Print Module.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} =  {
  'Description' => 'Customer Ticket Print Module',
  'NavBarName' => '',
  'Title' => 'Print'
};

CustomerFrontend::Module###CustomerZoom

DescriptionValue
Description:Frontend module registration for the CustomerZoom object in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} =  {
  'Description' => 'compat mod',
  'NavBarName' => '',
  'Title' => ''
};

CustomerFrontend::Module###CustomerTicketAttachment

DescriptionValue
Description:Frontend module registration for the CustomerTicketAttachment object in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} =  {
  'Description' => 'To download attachments',
  'NavBarName' => '',
  'Title' => ''
};

CustomerFrontend::Module###CustomerTicketSearch

DescriptionValue
Description:Frontend module registration for the CustomerTicketSearch object in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} =  {
  'Description' => 'Customer ticket search',
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search',
      'Image' => 'search.png',
      'Link' => 'Action=CustomerTicketSearch',
      'Name' => 'Search',
      'NavBar' => '',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};

Frontend::Customer::Preferences

CustomerPreferencesGroups###ClosedTickets

DescriptionValue
Description:All parameters for the ClosedTickets object in the customer preferences.
Group:Ticket
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'ClosedTickets'} =  {
  'Activ' => '1',
  'Colum' => 'Other Options',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '1',
  'Desc' => 'Show closed tickets.',
  'Label' => 'Closed Tickets',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserShowClosedTickets',
  'Prio' => '2000'
};

CustomerPreferencesGroups###ShownTickets

DescriptionValue
Description:All parameters for the ShownTickets object in the customer preferences.
Group:Ticket
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} =  {
  'Activ' => '1',
  'Colum' => 'Frontend',
  'Data' => {
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30'
  },
  'DataSelected' => '25',
  'Desc' => 'Max. shown Tickets a page in Overview.',
  'Label' => 'Shown Tickets',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserShowTickets',
  'Prio' => '4000'
};

CustomerPreferencesGroups###RefreshTime

DescriptionValue
Description:All parameters for the RefreshTime object in the customer preferences.
Group:Ticket
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} =  {
  'Activ' => '1',
  'Colum' => 'Frontend',
  'Data' => {
    '' => 'off',
    '10' => '10 minutes',
    '15' => '15 minutes',
    '2' => ' 2 minutes',
    '5' => ' 5 minutes',
    '7' => ' 7 minutes'
  },
  'DataSelected' => '',
  'Desc' => 'Select your QueueView refresh time.',
  'Label' => 'QueueView refresh time',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserRefreshTime',
  'Prio' => '4000'
};

Frontend::Customer::Ticket::ViewNew

Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket

DescriptionValue
Description:Next screen after new customer ticket.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} =  'CustomerTicketOverView';

Ticket::Frontend::CustomerTicketMessage###Priority

DescriptionValue
Description:Allow customers to set the ticket priority.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} =  '1';

Ticket::Frontend::CustomerTicketMessage###PriorityDefault

DescriptionValue
Description:Default priority of new customer tickets.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::CustomerTicketMessage###StateDefault

DescriptionValue
Description:Default state of new customer tickets.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} =  'new';

Ticket::Frontend::CustomerTicketMessage###ArticleType

DescriptionValue
Description:Default article type.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} =  'webrequest';

Ticket::Frontend::CustomerTicketMessage###SenderType

DescriptionValue
Description:Sender type for new tickets from the customer panel.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} =  'customer';

Ticket::Frontend::CustomerTicketMessage###HistoryType

DescriptionValue
Description:Default history type.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} =  'WebRequestCustomer';

Ticket::Frontend::CustomerTicketMessage###HistoryComment

DescriptionValue
Description:Comment for new history entries in the customer panel.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} =  '';

CustomerPanelSelectionType

DescriptionValue
Description:To: selection type. "Queue" shows all queues, "SystemAddress" displays all system addresses.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSelectionType'} =  'Queue';

CustomerPanelSelectionString

DescriptionValue
Description:If "Queue" was selected for CustomerPanelSelectionType, you can specify a selection string (e. g. 'Queue: <Queue> - <QueueComment>').
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPanelSelectionString'} =  '<Queue>';

CustomerPanelOwnSelection

DescriptionValue
Description:Here you can insert the Queues, which the customer can select in the Customer-Interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelOwnSelection'} =  {
  'Junk' => 'First Queue',
  'Misc' => 'Second Queue'
};

CustomerPanel::NewTicketQueueSelectionModule

DescriptionValue
Description:Module for To-selection in new ticket screen in the customer panel.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanel::NewTicketQueueSelectionModule'} =  'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';

Ticket::Frontend::CustomerTicketMessage###TicketFreeText

DescriptionValue
Description:Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::CustomerTicketMessage###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Frontend::Customer::Ticket::ViewSearch

Ticket::CustomerTicketSearch::SearchLimit

DescriptionValue
Description:Default limit for ticket search.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::SearchLimit'} =  '5000';

Ticket::CustomerTicketSearch::SearchPageShown

DescriptionValue
Description:Default number of articles per page after searching through tickets.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} =  '40';

Ticket::CustomerTicketSearch::SortBy::Default

DescriptionValue
Description:Search result sort by default.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} =  'Age';

Ticket::CustomerTicketSearch::Order::Default

DescriptionValue
Description:Search result order default.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::Order::Default'} =  'Down';

Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition

DescriptionValue
Description:Extended search condition in ticket search. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} =  '1';

Ticket::Frontend::CustomerTicketSearch###TicketFreeText

DescriptionValue
Description:Shown ticket free text options.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::CustomerTicketSearch###TicketFreeTime

DescriptionValue
Description:Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Frontend::Customer::Ticket::ViewZoom

Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp

DescriptionValue
Description:Next screen after customer follow up ticket.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} =  'CustomerTicketOverView';

Ticket::Frontend::CustomerTicketZoom###ArticleType

DescriptionValue
Description:Type of note.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} =  'webrequest';

Ticket::Frontend::CustomerTicketZoom###SenderType

DescriptionValue
Description:Sender type for requests from the customer panel.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} =  'customer';

Ticket::Frontend::CustomerTicketZoom###HistoryType

DescriptionValue
Description:Default history type in the customer panel.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} =  'FollowUp';

Ticket::Frontend::CustomerTicketZoom###HistoryComment

DescriptionValue
Description:Default history comment in the customer panel.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} =  '';

Ticket::Frontend::CustomerTicketZoom###Priority

DescriptionValue
Description:Allow customers to change the ticket priority.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} =  '1';

Ticket::Frontend::CustomerTicketZoom###PriorityDefault

DescriptionValue
Description:Default priority of follow up customer tickets.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::CustomerTicketZoom###State

DescriptionValue
Description:Next compose state for customer tickets.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} =  '1';

Ticket::Frontend::CustomerTicketZoom###StateDefault

DescriptionValue
Description:Next state for ticket after customer followup.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} =  'open';

Ticket::Frontend::CustomerTicketZoom###StateType

DescriptionValue
Description:Next possible states for customer tickets.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateType'} =  [
  'open',
  'closed'
];

Frontend::Queue::Preferences

QueuePreferences###Comment2

DescriptionValue
Description:Parameters for the example comment 2 of queue attributes.
Group:Ticket
SubGroup:Frontend::Queue::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'QueuePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the queue comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};

Frontend::SLA::Preferences

SLAPreferences###Comment2

DescriptionValue
Description:Parameters for the example comment 2 of sla attributes.
Group:Ticket
SubGroup:Frontend::SLA::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'SLAPreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the sla comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};

Frontend::Service::Preferences

ServicePreferences###Comment2

DescriptionValue
Description:Parameters for the example comment 2 of service attributes.
Group:Ticket
SubGroup:Frontend::Service::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'ServicePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the service comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};