- HTML Admin-Manual
- PDF Admin-Manual
- HTML ITSM-Manual
- PDF ITSM-Manual
- HTML Developer-Manual
- PDF Developer-Manual
- HTML Developer-API
- Core::ArticleFreeText
- Core::FulltextSearch
- Core::PostMaster
- PostmasterMaxEmails
- PostMasterMaxEmailSize
- PostMasterReconnectMessage
- LoopProtectionModule
- LoopProtectionLog
- PostmasterAutoHTML2Text
- PostmasterFollowUpSearchInReferences
- PostmasterFollowUpSearchInBody
- PostmasterFollowUpSearchInAttachment
- PostmasterFollowUpSearchInRaw
- PostmasterUserID
- PostmasterDefaultQueue
- PostmasterDefaultPriority
- PostmasterDefaultState
- PostmasterFollowUpState
- PostmasterFollowUpStateClosed
- PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
- PostmasterX-Header
- PostMaster::PreFilterModule###1-Match
- PostMaster::PreFilterModule###2-Match
- PostMaster::PreFilterModule###3-NewTicketReject
- PostMaster::PreFilterModule::NewTicketReject::Subject
- PostMaster::PreFilterModule::NewTicketReject::Body
- PostMaster::PreFilterModule###4-CMD
- PostMaster::PreFilterModule###5-SpamAssassin
- PostMaster::PreFilterModule###6-SpamAssassin
- PostMaster::PreFilterModule###000-MatchDBSource
- PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
- SendNoAutoResponseRegExp
- Core::Ticket
- Ticket::Hook
- Ticket::HookDivider
- Ticket::SubjectSize
- Ticket::SubjectRe
- Ticket::CustomQueue
- Ticket::ChangeOwnerToEveryone
- Ticket::NewMessageMode
- Ticket::Responsible
- Ticket::ResponsibleAutoSet
- Ticket::Type
- Ticket::Service
- Ticket::NumberGenerator
- Ticket::NumberGenerator::MinCounterSize
- Ticket::NumberGenerator::CheckSystemID
- Ticket::CounterLog
- Ticket::IndexModule
- Ticket::StorageModule
- ArticleDir
- Ticket::EventModulePost###1-AcceleratorUpdate
- Ticket::EventModulePost###1-ForceStateChangeOnLock
- Ticket::EventModulePost###1-ForceOwnerResetOnMove
- Ticket::EventModulePost###1-ResponsibleAutoSet
- Ticket::EventModulePost###5-NotificationEvent
- Ticket::EventModulePost###99-ForceUnlockOnMove
- Ticket::EventModulePost###99-EscalationIndex
- Ticket::CustomModule
- Ticket::ViewableSenderTypes
- Ticket::ViewableLocks
- Ticket::ViewableStateType
- Ticket::UnlockStateType
- Ticket::PendingNotificationOnlyToOwner
- Ticket::PendingNotificationNotToResponsible
- Ticket::PendingReminderStateType
- Ticket::PendingAutoStateType
- Ticket::StateAfterPending
- System::Permission
- Ticket::Permission###1-OwnerCheck
- Ticket::Permission###2-ResponsibleCheck
- Ticket::Permission###3-GroupCheck
- Ticket::Permission###4-WatcherCheck
- CustomerTicket::Permission###1-GroupCheck
- CustomerTicket::Permission###2-CustomerUserIDCheck
- CustomerTicket::Permission###3-CustomerIDCheck
- CustomerNotifyJustToRealCustomer
- Core::TicketACL
- Core::TicketBulkAction
- Core::TicketFreeText
- TicketFreeKey1
- TicketFreeKey1::DefaultSelection
- TicketFreeText1
- TicketFreeText1::DefaultSelection
- TicketFreeText1::Link
- TicketFreeKey2
- TicketFreeKey2::DefaultSelection
- TicketFreeText2
- TicketFreeText2::DefaultSelection
- TicketFreeText2::Link
- TicketFreeKey3
- TicketFreeKey3::DefaultSelection
- TicketFreeText3
- TicketFreeText3::DefaultSelection
- TicketFreeText3::Link
- TicketFreeKey4
- TicketFreeKey4::DefaultSelection
- TicketFreeText4
- TicketFreeText4::DefaultSelection
- TicketFreeText4::Link
- TicketFreeKey5
- TicketFreeKey5::DefaultSelection
- TicketFreeText5
- TicketFreeText5::DefaultSelection
- TicketFreeText5::Link
- TicketFreeKey6
- TicketFreeKey6::DefaultSelection
- TicketFreeText6
- TicketFreeText6::DefaultSelection
- TicketFreeText6::Link
- TicketFreeKey7
- TicketFreeKey7::DefaultSelection
- TicketFreeText7
- TicketFreeText7::DefaultSelection
- TicketFreeText7::Link
- TicketFreeKey8
- TicketFreeKey8::DefaultSelection
- TicketFreeText8
- TicketFreeText8::DefaultSelection
- TicketFreeText8::Link
- TicketFreeKey9
- TicketFreeKey9::DefaultSelection
- TicketFreeText9
- TicketFreeText9::DefaultSelection
- TicketFreeText9::Link
- TicketFreeKey10
- TicketFreeKey10::DefaultSelection
- TicketFreeText10
- TicketFreeText10::DefaultSelection
- TicketFreeText10::Link
- TicketFreeKey11
- TicketFreeKey11::DefaultSelection
- TicketFreeText11
- TicketFreeText11::DefaultSelection
- TicketFreeText11::Link
- TicketFreeKey12
- TicketFreeKey12::DefaultSelection
- TicketFreeText12
- TicketFreeText12::DefaultSelection
- TicketFreeText12::Link
- TicketFreeKey13
- TicketFreeKey13::DefaultSelection
- TicketFreeText13
- TicketFreeText13::DefaultSelection
- TicketFreeText13::Link
- TicketFreeKey14
- TicketFreeKey14::DefaultSelection
- TicketFreeText14
- TicketFreeText14::DefaultSelection
- TicketFreeText14::Link
- TicketFreeKey15
- TicketFreeKey15::DefaultSelection
- TicketFreeText15
- TicketFreeText15::DefaultSelection
- TicketFreeText15::Link
- TicketFreeKey16
- TicketFreeKey16::DefaultSelection
- TicketFreeText16
- TicketFreeText16::DefaultSelection
- TicketFreeText16::Link
- Core::TicketFreeTextDefault
- Ticket::EventModulePost###TicketFreeFieldDefault
- Ticket::TicketFreeFieldDefault###Element1
- Ticket::TicketFreeFieldDefault###Element2
- Ticket::TicketFreeFieldDefault###Element3
- Ticket::TicketFreeFieldDefault###Element4
- Ticket::TicketFreeFieldDefault###Element5
- Ticket::TicketFreeFieldDefault###Element6
- Ticket::TicketFreeFieldDefault###Element7
- Ticket::TicketFreeFieldDefault###Element8
- Ticket::TicketFreeFieldDefault###Element9
- Ticket::TicketFreeFieldDefault###Element10
- Ticket::TicketFreeFieldDefault###Element11
- Ticket::TicketFreeFieldDefault###Element12
- Ticket::TicketFreeFieldDefault###Element13
- Ticket::TicketFreeFieldDefault###Element14
- Ticket::TicketFreeFieldDefault###Element15
- Ticket::TicketFreeFieldDefault###Element16
- Core::TicketFreeTime
- TicketFreeTimeKey1
- TicketFreeTimeOptional1
- TicketFreeTimeDiff1
- TicketFreeTimePeriod1
- TicketFreeTimeKey2
- TicketFreeTimeOptional2
- TicketFreeTimeDiff2
- TicketFreeTimePeriod2
- TicketFreeTimeKey3
- TicketFreeTimeOptional3
- TicketFreeTimeDiff3
- TicketFreeTimePeriod3
- TicketFreeTimeKey4
- TicketFreeTimeOptional4
- TicketFreeTimeDiff4
- TicketFreeTimePeriod4
- TicketFreeTimeKey5
- TicketFreeTimeOptional5
- TicketFreeTimeDiff5
- TicketFreeTimePeriod5
- TicketFreeTimeKey6
- TicketFreeTimeOptional6
- TicketFreeTimeDiff6
- TicketFreeTimePeriod6
- Core::TicketWatcher
- Frontend::Admin::ModuleRegistration
- Frontend::Module###AdminQueue
- Frontend::Module###AdminResponse
- Frontend::Module###AdminQueueResponses
- Frontend::Module###AdminAutoResponse
- Frontend::Module###AdminQueueAutoResponse
- Frontend::Module###AdminAttachment
- Frontend::Module###AdminResponseAttachment
- Frontend::Module###AdminSalutation
- Frontend::Module###AdminSignature
- Frontend::Module###AdminSystemAddress
- Frontend::Module###AdminNotification
- Frontend::Module###AdminNotificationEvent
- Frontend::Module###AdminService
- Frontend::Module###AdminSLA
- Frontend::Module###AdminType
- Frontend::Module###AdminState
- Frontend::Module###AdminPriority
- Frontend::Module###AdminGenericAgent
- Frontend::Agent
- Ticket::Frontend::PendingDiffTime
- Ticket::Frontend::ListType
- Ticket::Frontend::StdResponsesMode
- Ticket::Frontend::TextAreaEmail
- Ticket::Frontend::TextAreaNote
- Ticket::Frontend::CustomerInfoCompose
- Ticket::Frontend::CustomerInfoComposeMaxSize
- Ticket::Frontend::CustomerInfoZoom
- Ticket::Frontend::CustomerInfoZoomMaxSize
- Ticket::Frontend::CustomerInfoQueue
- Ticket::Frontend::CustomerInfoQueueMaxSize
- Ticket::Frontend::AccountTime
- Ticket::Frontend::TimeUnits
- Ticket::Frontend::NeedAccountedTime
- Ticket::Frontend::NeedSpellCheck
- Ticket::Frontend::NewOwnerSelection
- Ticket::Frontend::NewResponsibleSelection
- Ticket::Frontend::NewQueueSelectionType
- Ticket::Frontend::NewQueueSelectionString
- Ticket::Frontend::NewQueueOwnSelection
- Ticket::Frontend::ShowCustomerTickets
- CustomerDBLink
- CustomerDBLinkTarget
- Frontend::CommonObject###QueueObject
- Frontend::CommonObject###TicketObject
- Frontend::CommonParam###Action
- Frontend::CommonParam###QueueID
- Frontend::CommonParam###TicketID
- Frontend::Agent::CustomerSearch
- Ticket::Frontend::CustomerSearchAutoComplete###Active
- Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
- Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
- Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
- Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
- Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
- Frontend::Agent::Dashboard
- Frontend::Agent::ModuleNotify
- Frontend::Agent::ModuleRegistration
- Frontend::Module###AgentTicketQueue
- Frontend::Module###AgentTicketPhone
- Frontend::Module###AgentTicketPhoneOutbound
- Frontend::Module###AgentTicketEmail
- Frontend::Module###AgentTicketSearch
- Frontend::Module###AgentTicketMailbox
- Frontend::Module###AgentTicketLockedView
- Frontend::Module###AgentTicketResponsibleView
- Frontend::Module###AgentTicketWatchView
- Frontend::Module###AgentCustomerSearch
- Frontend::Module###AgentTicketStatusView
- Frontend::Module###AgentTicketEscalationView
- Frontend::Module###AgentZoom
- Frontend::Module###AgentTicketZoom
- Frontend::Module###AgentTicketAttachment
- Frontend::Module###AgentTicketPlain
- Frontend::Module###AgentTicketNote
- Frontend::Module###AgentTicketMerge
- Frontend::Module###AgentTicketPending
- Frontend::Module###AgentTicketWatcher
- Frontend::Module###AgentTicketPriority
- Frontend::Module###AgentTicketLock
- Frontend::Module###AgentTicketMove
- Frontend::Module###AgentTicketHistory
- Frontend::Module###AgentTicketOwner
- Frontend::Module###AgentTicketResponsible
- Frontend::Module###AgentTicketCompose
- Frontend::Module###AgentTicketBounce
- Frontend::Module###AgentTicketForward
- Frontend::Module###AgentTicketCustomer
- Frontend::Module###AgentTicketClose
- Frontend::Module###AgentTicketFreeText
- Frontend::Module###AgentTicketPrint
- Frontend::Module###AgentTicketBulk
- Frontend::Agent::NavBarModule
- Frontend::Agent::Preferences
- Frontend::Agent::Ticket::ArticleAttachmentModule
- Frontend::Agent::Ticket::ArticleComposeModule
- Frontend::Agent::Ticket::ArticleViewModule
- Frontend::Agent::Ticket::ArticleViewModulePre
- Frontend::Agent::Ticket::MenuModule
- Ticket::Frontend::MenuModule###000-Back
- Ticket::Frontend::MenuModule###100-Lock
- Ticket::Frontend::MenuModule###200-History
- Ticket::Frontend::MenuModule###210-Print
- Ticket::Frontend::MenuModule###300-Priority
- Ticket::Frontend::MenuModule###310-FreeText
- Ticket::Frontend::MenuModule###320-Link
- Ticket::Frontend::MenuModule###400-Owner
- Ticket::Frontend::MenuModule###410-Responsible
- Ticket::Frontend::MenuModule###420-Customer
- Ticket::Frontend::MenuModule###420-Note
- Ticket::Frontend::MenuModule###430-Merge
- Ticket::Frontend::MenuModule###440-Pending
- Ticket::Frontend::MenuModule###448-Watch
- Ticket::Frontend::MenuModule###450-Close
- Ticket::Frontend::MenuModule###460-Delete
- Ticket::Frontend::MenuModule###470-Spam
- Frontend::Agent::Ticket::MenuModulePre
- Ticket::Frontend::PreMenuModule###100-Lock
- Ticket::Frontend::PreMenuModule###200-Zoom
- Ticket::Frontend::PreMenuModule###210-History
- Ticket::Frontend::PreMenuModule###300-Priority
- Ticket::Frontend::PreMenuModule###420-Note
- Ticket::Frontend::PreMenuModule###440-Close
- Ticket::Frontend::PreMenuModule###450-Delete
- Ticket::Frontend::PreMenuModule###460-Spam
- Frontend::Agent::Ticket::ViewBounce
- Frontend::Agent::Ticket::ViewBulk
- Ticket::Frontend::AgentTicketBulk###Owner
- Ticket::Frontend::AgentTicketBulk###Responsible
- Ticket::Frontend::AgentTicketBulk###State
- Ticket::Frontend::AgentTicketBulk###StateType
- Ticket::Frontend::AgentTicketBulk###StateDefault
- Ticket::Frontend::AgentTicketBulk###Priority
- Ticket::Frontend::AgentTicketBulk###PriorityDefault
- Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
- Ticket::Frontend::AgentTicketBulk###ArticleTypes
- Frontend::Agent::Ticket::ViewClose
- Ticket::Frontend::AgentTicketClose###Permission
- Ticket::Frontend::AgentTicketClose###RequiredLock
- Ticket::Frontend::AgentTicketClose###TicketType
- Ticket::Frontend::AgentTicketClose###Service
- Ticket::Frontend::AgentTicketClose###Owner
- Ticket::Frontend::AgentTicketClose###OwnerMandatory
- Ticket::Frontend::AgentTicketClose###Responsible
- Ticket::Frontend::AgentTicketClose###State
- Ticket::Frontend::AgentTicketClose###StateType
- Ticket::Frontend::AgentTicketClose###StateDefault
- Ticket::Frontend::AgentTicketClose###Note
- Ticket::Frontend::AgentTicketClose###Subject
- Ticket::Frontend::AgentTicketClose###Body
- Ticket::Frontend::AgentTicketClose###InvolvedAgent
- Ticket::Frontend::AgentTicketClose###InformAgent
- Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
- Ticket::Frontend::AgentTicketClose###ArticleTypes
- Ticket::Frontend::AgentTicketClose###Priority
- Ticket::Frontend::AgentTicketClose###PriorityDefault
- Ticket::Frontend::AgentTicketClose###Title
- Ticket::Frontend::AgentTicketClose###TicketFreeText
- Ticket::Frontend::AgentTicketClose###TicketFreeTime
- Ticket::Frontend::AgentTicketClose###ArticleFreeText
- Ticket::Frontend::AgentTicketClose###HistoryType
- Ticket::Frontend::AgentTicketClose###HistoryComment
- Frontend::Agent::Ticket::ViewCompose
- Ticket::Frontend::AgentTicketCompose###Permission
- Ticket::Frontend::AgentTicketCompose###RequiredLock
- Ticket::Frontend::AgentTicketCompose###StateDefault
- Ticket::Frontend::AgentTicketCompose###StateType
- Ticket::Frontend::ResponseFormat
- Ticket::Frontend::Quote
- Ticket::Frontend::ComposeAddCustomerAddress
- Ticket::Frontend::ComposeReplaceSenderAddress
- Ticket::Frontend::ComposeExcludeCcRecipients
- Ticket::Frontend::AgentTicketCompose###TicketFreeText
- Ticket::Frontend::AgentTicketCompose###TicketFreeTime
- Ticket::Frontend::AgentTicketCompose###ArticleFreeText
- Frontend::Agent::Ticket::ViewCustomer
- Frontend::Agent::Ticket::ViewEmailNew
- Ticket::Frontend::AgentTicketEmail###Priority
- Ticket::Frontend::AgentTicketEmail###ArticleType
- Ticket::Frontend::AgentTicketEmail###SenderType
- Ticket::Frontend::AgentTicketEmail###Subject
- Ticket::Frontend::AgentTicketEmail###Body
- Ticket::Frontend::AgentTicketEmail###StateDefault
- Ticket::Frontend::AgentTicketEmail###StateType
- Ticket::Frontend::AgentTicketEmail###TicketFreeText
- Ticket::Frontend::AgentTicketEmail###TicketFreeTime
- Ticket::Frontend::AgentTicketEmail###ArticleFreeText
- Ticket::Frontend::AgentTicketEmail###HistoryType
- Ticket::Frontend::AgentTicketEmail###HistoryComment
- Frontend::Agent::Ticket::ViewEscalation
- Frontend::Agent::Ticket::ViewForward
- Ticket::Frontend::AgentTicketForward###Permission
- Ticket::Frontend::AgentTicketForward###RequiredLock
- Ticket::Frontend::AgentTicketForward###StateDefault
- Ticket::Frontend::AgentTicketForward###StateType
- Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
- Ticket::Frontend::AgentTicketForward###ArticleTypes
- Ticket::Frontend::AgentTicketForward###TicketFreeText
- Ticket::Frontend::AgentTicketForward###TicketFreeTime
- Frontend::Agent::Ticket::ViewFreeText
- Ticket::Frontend::AgentTicketFreeText###Permission
- Ticket::Frontend::AgentTicketFreeText###RequiredLock
- Ticket::Frontend::AgentTicketFreeText###TicketType
- Ticket::Frontend::AgentTicketFreeText###Service
- Ticket::Frontend::AgentTicketFreeText###Owner
- Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
- Ticket::Frontend::AgentTicketFreeText###Responsible
- Ticket::Frontend::AgentTicketFreeText###State
- Ticket::Frontend::AgentTicketFreeText###StateType
- Ticket::Frontend::AgentTicketFreeText###StateDefault
- Ticket::Frontend::AgentTicketFreeText###Note
- Ticket::Frontend::AgentTicketFreeText###Subject
- Ticket::Frontend::AgentTicketFreeText###Body
- Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
- Ticket::Frontend::AgentTicketFreeText###InformAgent
- Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
- Ticket::Frontend::AgentTicketFreeText###ArticleTypes
- Ticket::Frontend::AgentTicketFreeText###Priority
- Ticket::Frontend::AgentTicketFreeText###PriorityDefault
- Ticket::Frontend::AgentTicketFreeText###Title
- Ticket::Frontend::AgentTicketFreeText###TicketFreeText
- Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
- Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
- Ticket::Frontend::AgentTicketFreeText###HistoryType
- Ticket::Frontend::AgentTicketFreeText###HistoryComment
- Frontend::Agent::Ticket::ViewHistory
- Frontend::Agent::Ticket::ViewMailbox
- Ticket::Frontend::AgentTicketLockedView###SortBy::Default
- Ticket::Frontend::AgentTicketLockedView###Order::Default
- Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
- Ticket::Frontend::AgentTicketResponsibleView###Order::Default
- Ticket::Frontend::AgentTicketWatchView###SortBy::Default
- Ticket::Frontend::AgentTicketWatchView###Order::Default
- Frontend::Agent::Ticket::ViewMerge
- Frontend::Agent::Ticket::ViewMove
- Frontend::Agent::Ticket::ViewNote
- Ticket::Frontend::AgentTicketNote###Permission
- Ticket::Frontend::AgentTicketNote###RequiredLock
- Ticket::Frontend::AgentTicketNote###TicketType
- Ticket::Frontend::AgentTicketNote###Service
- Ticket::Frontend::AgentTicketNote###Owner
- Ticket::Frontend::AgentTicketNote###OwnerMandatory
- Ticket::Frontend::AgentTicketNote###Responsible
- Ticket::Frontend::AgentTicketNote###State
- Ticket::Frontend::AgentTicketNote###StateType
- Ticket::Frontend::AgentTicketNote###StateDefault
- Ticket::Frontend::AgentTicketNote###Note
- Ticket::Frontend::AgentTicketNote###Subject
- Ticket::Frontend::AgentTicketNote###Body
- Ticket::Frontend::AgentTicketNote###InvolvedAgent
- Ticket::Frontend::AgentTicketNote###InformAgent
- Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
- Ticket::Frontend::AgentTicketNote###ArticleTypes
- Ticket::Frontend::AgentTicketNote###Priority
- Ticket::Frontend::AgentTicketNote###PriorityDefault
- Ticket::Frontend::AgentTicketNote###Title
- Ticket::Frontend::AgentTicketNote###TicketFreeText
- Ticket::Frontend::AgentTicketNote###TicketFreeTime
- Ticket::Frontend::AgentTicketNote###ArticleFreeText
- Ticket::Frontend::AgentTicketNote###HistoryType
- Ticket::Frontend::AgentTicketNote###HistoryComment
- Frontend::Agent::Ticket::ViewOwner
- Ticket::Frontend::AgentTicketOwner###Permission
- Ticket::Frontend::AgentTicketOwner###RequiredLock
- Ticket::Frontend::AgentTicketOwner###TicketType
- Ticket::Frontend::AgentTicketOwner###Service
- Ticket::Frontend::AgentTicketOwner###Owner
- Ticket::Frontend::AgentTicketOwner###OwnerMandatory
- Ticket::Frontend::AgentTicketOwner###Responsible
- Ticket::Frontend::AgentTicketOwner###State
- Ticket::Frontend::AgentTicketOwner###StateType
- Ticket::Frontend::AgentTicketOwner###StateDefault
- Ticket::Frontend::AgentTicketOwner###Note
- Ticket::Frontend::AgentTicketOwner###Subject
- Ticket::Frontend::AgentTicketOwner###Body
- Ticket::Frontend::AgentTicketOwner###InvolvedAgent
- Ticket::Frontend::AgentTicketOwner###InformAgent
- Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
- Ticket::Frontend::AgentTicketOwner###ArticleTypes
- Ticket::Frontend::AgentTicketOwner###Priority
- Ticket::Frontend::AgentTicketOwner###PriorityDefault
- Ticket::Frontend::AgentTicketOwner###Title
- Ticket::Frontend::AgentTicketOwner###TicketFreeText
- Ticket::Frontend::AgentTicketOwner###TicketFreeTime
- Ticket::Frontend::AgentTicketOwner###ArticleFreeText
- Ticket::Frontend::AgentTicketOwner###HistoryType
- Ticket::Frontend::AgentTicketOwner###HistoryComment
- Frontend::Agent::Ticket::ViewPending
- Ticket::Frontend::AgentTicketPending###Permission
- Ticket::Frontend::AgentTicketPending###RequiredLock
- Ticket::Frontend::AgentTicketPending###TicketType
- Ticket::Frontend::AgentTicketPending###Service
- Ticket::Frontend::AgentTicketPending###Owner
- Ticket::Frontend::AgentTicketPending###OwnerMandatory
- Ticket::Frontend::AgentTicketPending###Responsible
- Ticket::Frontend::AgentTicketPending###State
- Ticket::Frontend::AgentTicketPending###StateType
- Ticket::Frontend::AgentTicketPending###StateDefault
- Ticket::Frontend::AgentTicketPending###Note
- Ticket::Frontend::AgentTicketPending###Subject
- Ticket::Frontend::AgentTicketPending###Body
- Ticket::Frontend::AgentTicketPending###InvolvedAgent
- Ticket::Frontend::AgentTicketPending###InformAgent
- Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
- Ticket::Frontend::AgentTicketPending###ArticleTypes
- Ticket::Frontend::AgentTicketPending###Priority
- Ticket::Frontend::AgentTicketPending###PriorityDefault
- Ticket::Frontend::AgentTicketPending###Title
- Ticket::Frontend::AgentTicketPending###TicketFreeText
- Ticket::Frontend::AgentTicketPending###TicketFreeTime
- Ticket::Frontend::AgentTicketPending###ArticleFreeText
- Ticket::Frontend::AgentTicketPending###HistoryType
- Ticket::Frontend::AgentTicketPending###HistoryComment
- Frontend::Agent::Ticket::ViewPhoneNew
- Ticket::Frontend::AgentTicketPhone###Priority
- Ticket::Frontend::AgentTicketPhone###ArticleType
- Ticket::Frontend::AgentTicketPhone###SenderType
- Ticket::Frontend::AgentTicketPhone###Subject
- Ticket::Frontend::AgentTicketPhone###Body
- Ticket::Frontend::AgentTicketPhone###StateDefault
- Ticket::Frontend::AgentTicketPhone###StateType
- Ticket::Frontend::AgentTicketPhone###TicketFreeText
- Ticket::Frontend::AgentTicketPhone###TicketFreeTime
- Ticket::Frontend::AgentTicketPhone###ArticleFreeText
- Ticket::Frontend::AgentTicketPhone###HistoryType
- Ticket::Frontend::AgentTicketPhone###HistoryComment
- Ticket::Frontend::AgentTicketPhone###SplitLinkType
- Frontend::Agent::Ticket::ViewPhoneOutbound
- Ticket::Frontend::AgentTicketPhoneOutbound###Permission
- Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
- Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
- Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
- Ticket::Frontend::AgentTicketPhoneOutbound###Subject
- Ticket::Frontend::AgentTicketPhoneOutbound###Body
- Ticket::Frontend::AgentTicketPhoneOutbound###State
- Ticket::Frontend::AgentTicketPhoneOutbound###StateType
- Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
- Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
- Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
- Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
- Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
- Frontend::Agent::Ticket::ViewPriority
- Ticket::Frontend::AgentTicketPriority###Permission
- Ticket::Frontend::AgentTicketPriority###RequiredLock
- Ticket::Frontend::AgentTicketPriority###TicketType
- Ticket::Frontend::AgentTicketPriority###Service
- Ticket::Frontend::AgentTicketPriority###Owner
- Ticket::Frontend::AgentTicketPriority###OwnerMandatory
- Ticket::Frontend::AgentTicketPriority###Responsible
- Ticket::Frontend::AgentTicketPriority###State
- Ticket::Frontend::AgentTicketPriority###StateType
- Ticket::Frontend::AgentTicketPriority###StateDefault
- Ticket::Frontend::AgentTicketPriority###Note
- Ticket::Frontend::AgentTicketPriority###Subject
- Ticket::Frontend::AgentTicketPriority###Body
- Ticket::Frontend::AgentTicketPriority###InvolvedAgent
- Ticket::Frontend::AgentTicketPriority###InformAgent
- Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
- Ticket::Frontend::AgentTicketPriority###ArticleTypes
- Ticket::Frontend::AgentTicketPriority###Priority
- Ticket::Frontend::AgentTicketPriority###PriorityDefault
- Ticket::Frontend::AgentTicketPriority###Title
- Ticket::Frontend::AgentTicketPriority###TicketFreeText
- Ticket::Frontend::AgentTicketPriority###TicketFreeTime
- Ticket::Frontend::AgentTicketPriority###ArticleFreeText
- Ticket::Frontend::AgentTicketPriority###HistoryType
- Ticket::Frontend::AgentTicketPriority###HistoryComment
- Frontend::Agent::Ticket::ViewQueue
- Ticket::Frontend::AgentTicketQueue###StripEmptyLines
- Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
- Ticket::Frontend::AgentTicketQueue###HighlightAge1
- Ticket::Frontend::AgentTicketQueue###HighlightColor1
- Ticket::Frontend::AgentTicketQueue###HighlightAge2
- Ticket::Frontend::AgentTicketQueue###HighlightColor2
- Ticket::Frontend::AgentTicketQueue###Blink
- Ticket::Frontend::AgentTicketQueue###QueueSort
- Ticket::Frontend::AgentTicketQueue###SortBy::Default
- Ticket::Frontend::AgentTicketQueue###Order::Default
- Frontend::Agent::Ticket::ViewResponsible
- Ticket::Frontend::AgentTicketResponsible###Permission
- Ticket::Frontend::AgentTicketResponsible###RequiredLock
- Ticket::Frontend::AgentTicketResponsible###TicketType
- Ticket::Frontend::AgentTicketResponsible###Service
- Ticket::Frontend::AgentTicketResponsible###Owner
- Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
- Ticket::Frontend::AgentTicketResponsible###Responsible
- Ticket::Frontend::AgentTicketResponsible###State
- Ticket::Frontend::AgentTicketResponsible###StateType
- Ticket::Frontend::AgentTicketResponsible###StateDefault
- Ticket::Frontend::AgentTicketResponsible###Note
- Ticket::Frontend::AgentTicketResponsible###Subject
- Ticket::Frontend::AgentTicketResponsible###Body
- Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
- Ticket::Frontend::AgentTicketResponsible###InformAgent
- Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
- Ticket::Frontend::AgentTicketResponsible###ArticleTypes
- Ticket::Frontend::AgentTicketResponsible###Priority
- Ticket::Frontend::AgentTicketResponsible###PriorityDefault
- Ticket::Frontend::AgentTicketResponsible###Title
- Ticket::Frontend::AgentTicketResponsible###TicketFreeText
- Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
- Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
- Ticket::Frontend::AgentTicketResponsible###HistoryType
- Ticket::Frontend::AgentTicketResponsible###HistoryComment
- Frontend::Agent::Ticket::ViewSearch
- Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
- Ticket::Frontend::AgentTicketSearch###SearchLimit
- Ticket::Frontend::AgentTicketSearch###SearchPageShown
- Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
- Ticket::Frontend::AgentTicketSearch###TicketFreeText
- Ticket::Frontend::AgentTicketSearch###TicketFreeTime
- Ticket::Frontend::AgentTicketSearch###SortBy::Default
- Ticket::Frontend::AgentTicketSearch###Order::Default
- Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
- Ticket::Frontend::AgentTicketSearch###SearchCSVData
- Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
- Frontend::Agent::Ticket::ViewStatus
- Frontend::Agent::Ticket::ViewZoom
- Ticket::Frontend::PlainView
- Ticket::Frontend::ZoomExpand
- Ticket::Frontend::ZoomExpandSort
- Ticket::ZoomAttachmentDisplay
- Ticket::ZoomAttachmentDisplayCount
- Ticket::ZoomTimeDisplay
- Ticket::Frontend::TicketArticleFilter
- Ticket::Frontend::ZoomRichTextForce
- Ticket::Frontend::HTMLArticleHeightDefault
- Ticket::Frontend::HTMLArticleHeightMax
- Frontend::Agent::TicketOverview
- Frontend::Customer
- Frontend::Customer::ModuleRegistration
- CustomerFrontend::Module###CustomerTicketOverView
- CustomerFrontend::Module###CustomerTicketMessage
- CustomerFrontend::Module###CustomerTicketZoom
- CustomerFrontend::Module###CustomerTicketPrint
- CustomerFrontend::Module###CustomerZoom
- CustomerFrontend::Module###CustomerTicketAttachment
- CustomerFrontend::Module###CustomerTicketSearch
- Frontend::Customer::Preferences
- Frontend::Customer::Ticket::ViewNew
- Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
- Ticket::Frontend::CustomerTicketMessage###Priority
- Ticket::Frontend::CustomerTicketMessage###PriorityDefault
- Ticket::Frontend::CustomerTicketMessage###StateDefault
- Ticket::Frontend::CustomerTicketMessage###ArticleType
- Ticket::Frontend::CustomerTicketMessage###SenderType
- Ticket::Frontend::CustomerTicketMessage###HistoryType
- Ticket::Frontend::CustomerTicketMessage###HistoryComment
- CustomerPanelSelectionType
- CustomerPanelSelectionString
- CustomerPanelOwnSelection
- CustomerPanel::NewTicketQueueSelectionModule
- Ticket::Frontend::CustomerTicketMessage###TicketFreeText
- Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
- Frontend::Customer::Ticket::ViewSearch
- Ticket::CustomerTicketSearch::SearchLimit
- Ticket::CustomerTicketSearch::SearchPageShown
- Ticket::CustomerTicketSearch::SortBy::Default
- Ticket::CustomerTicketSearch::Order::Default
- Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
- Ticket::Frontend::CustomerTicketSearch###TicketFreeText
- Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
- Frontend::Customer::Ticket::ViewZoom
- Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
- Ticket::Frontend::CustomerTicketZoom###ArticleType
- Ticket::Frontend::CustomerTicketZoom###SenderType
- Ticket::Frontend::CustomerTicketZoom###HistoryType
- Ticket::Frontend::CustomerTicketZoom###HistoryComment
- Ticket::Frontend::CustomerTicketZoom###Priority
- Ticket::Frontend::CustomerTicketZoom###PriorityDefault
- Ticket::Frontend::CustomerTicketZoom###State
- Ticket::Frontend::CustomerTicketZoom###StateDefault
- Ticket::Frontend::CustomerTicketZoom###StateType
- Frontend::Queue::Preferences
- Frontend::SLA::Preferences
- Frontend::Service::Preferences
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 1 for articles. With this setting you can define a new article property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey1'} = {
'Work' => 'Work'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of article FreeTextField 1 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey1::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 1 for article. It's a new article property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText1'} = {
'' => '-',
'Bugfix' => 'Bugfix',
'Consulting' => 'Consulting',
'Research' => 'Research'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 1 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText1::DefaultSelection'} = 'Research';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 2 for articles. It's a new article property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey2'} = {
'' => '-',
'Work' => 'Work'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 2 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey2::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 2 for articles. It's a new article property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText2'} = {
'' => '-',
'Bugfix' => 'Bugfix',
'Consulting' => 'Consulting',
'Research' => 'Research'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 2 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText2::DefaultSelection'} = 'Research';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 3 for articles. It's a new article property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey3'} = {
'' => '-',
'Work' => 'Work'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 3 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey3::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 3 for article. It's a new article ticket property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText3'} = {
'' => '-',
'Bugfix' => 'Bugfix',
'Consulting' => 'Consulting',
'Research' => 'Research'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Select your TicketSearchIndexModule to increase your full text search of article (From, To, Cc, Subject and Body search). Runtime will do fulltext searches on live data on runtime (fine till about 50.000 tickets). StaticDB will strip all articles and will build and index (all uniq words of an article) after article creation (this will increase fulltext searches about 50%). To create initial index use "bin/otrs.RebuildFulltextIndex.pl". | ||
| Group: | Ticket | ||
| SubGroup: | Core::FulltextSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SearchIndexModule'} = 'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Attributes to configure fulltext index (note: after changeing one, "bin/otrs.RebuildFulltextIndex.pl" need to be executed to generate new index). | ||
| Group: | Ticket | ||
| SubGroup: | Core::FulltextSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SearchIndex::Attribute'} = {
'WordCountMax' => '1000',
'WordLengthMax' => '30',
'WordLengthMin' => '3'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module to build article index on the fly (directly after article creation). | ||
| Group: | Ticket | ||
| SubGroup: | Core::FulltextSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} = {
'Event' => '(ArticleCreate|ArticleUpdate)',
'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Maximal auto email responses to own email-address a day (Loop-Protection). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterMaxEmails'} = '40';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMasterMaxEmailSize'} = '16384';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMasterReconnectMessage'} = '20';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default loop protection modul. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'LoopProtectionModule'} = 'Kernel::System::PostMaster::LoopProtection::DB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If "FS" was selected for LoopProtectionModule, a logfile has to be specified. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'LoopProtectionLog'} = '<OTRS_CONFIG_Home>/var/log/LoopProtection';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to convert HTML mails into text messages? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterAutoHTML2Text'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to execute followup checks on In-Reply-To or References headers for mails, that don't have a ticket number in the subject? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInReferences'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to execute followup checks in mail body, that don't have a ticket number in the subject? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInBody'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to execute followup checks in mail attachments, that don't have a ticket number in the subject? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInAttachment'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to execute followup checks in mail plain/raw, that don't have a ticket number in the subject? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInRaw'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the postmaster DB UserID. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterUserID'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The postmaster default queue. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterDefaultQueue'} = 'Raw';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default priority of new tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterDefaultPriority'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default state of new tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterDefaultState'} = 'new';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The state if a ticket got a follow-up. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpState'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The state if a ticket got a follow-up and the ticket was already closed. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpStateClosed'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Send agent follow-up notification just to the owner, if a ticket is unlocked? The default is to send a notification to all agents, if a ticket is unlocked. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | All X-headers that should be scanned. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterX-Header'} = [
'From',
'To',
'Cc',
'Reply-To',
'ReplyTo',
'Subject',
'Message-ID',
'Message-Id',
'Resent-To',
'Resent-From',
'Precedence',
'Mailing-List',
'List-Id',
'List-Archive',
'Errors-To',
'References',
'In-Reply-To',
'X-Loop',
'X-Spam-Flag',
'X-Spam-Status',
'X-Spam-Level',
'X-No-Loop',
'X-Priority',
'Importance',
'X-Mailer',
'User-Agent',
'Organization',
'X-Original-To',
'Delivered-To',
'Return-Path',
'X-OTRS-Loop',
'X-OTRS-Info',
'X-OTRS-Priority',
'X-OTRS-Queue',
'X-OTRS-Lock',
'X-OTRS-Ignore',
'X-OTRS-State',
'X-OTRS-State-PendingTime',
'X-OTRS-Type',
'X-OTRS-Service',
'X-OTRS-SLA',
'X-OTRS-CustomerNo',
'X-OTRS-CustomerUser',
'X-OTRS-ArticleKey1',
'X-OTRS-ArticleKey2',
'X-OTRS-ArticleKey3',
'X-OTRS-ArticleValue1',
'X-OTRS-ArticleValue2',
'X-OTRS-ArticleValue3',
'X-OTRS-SenderType',
'X-OTRS-ArticleType',
'X-OTRS-TicketKey1',
'X-OTRS-TicketKey2',
'X-OTRS-TicketKey3',
'X-OTRS-TicketKey4',
'X-OTRS-TicketKey5',
'X-OTRS-TicketKey6',
'X-OTRS-TicketKey7',
'X-OTRS-TicketKey8',
'X-OTRS-TicketKey9',
'X-OTRS-TicketKey10',
'X-OTRS-TicketKey11',
'X-OTRS-TicketKey12',
'X-OTRS-TicketKey13',
'X-OTRS-TicketKey14',
'X-OTRS-TicketKey15',
'X-OTRS-TicketKey16',
'X-OTRS-TicketValue1',
'X-OTRS-TicketValue2',
'X-OTRS-TicketValue3',
'X-OTRS-TicketValue4',
'X-OTRS-TicketValue5',
'X-OTRS-TicketValue6',
'X-OTRS-TicketValue7',
'X-OTRS-TicketValue8',
'X-OTRS-TicketValue9',
'X-OTRS-TicketValue10',
'X-OTRS-TicketValue11',
'X-OTRS-TicketValue12',
'X-OTRS-TicketValue13',
'X-OTRS-TicketValue14',
'X-OTRS-TicketValue15',
'X-OTRS-TicketValue16',
'X-OTRS-TicketTime1',
'X-OTRS-TicketTime2',
'X-OTRS-TicketTime3',
'X-OTRS-TicketTime4',
'X-OTRS-TicketTime5',
'X-OTRS-TicketTime6',
'X-OTRS-FollowUp-Priority',
'X-OTRS-FollowUp-Queue',
'X-OTRS-FollowUp-Lock',
'X-OTRS-FollowUp-State',
'X-OTRS-FollowUp-State-PendingTime',
'X-OTRS-FollowUp-Type',
'X-OTRS-FollowUp-Service',
'X-OTRS-FollowUp-SLA',
'X-OTRS-FollowUp-ArticleKey1',
'X-OTRS-FollowUp-ArticleKey2',
'X-OTRS-FollowUp-ArticleKey3',
'X-OTRS-FollowUp-ArticleValue1',
'X-OTRS-FollowUp-ArticleValue2',
'X-OTRS-FollowUp-ArticleValue3',
'X-OTRS-FollowUp-SenderType',
'X-OTRS-FollowUp-ArticleType',
'X-OTRS-FollowUp-TicketKey1',
'X-OTRS-FollowUp-TicketKey2',
'X-OTRS-FollowUp-TicketKey3',
'X-OTRS-FollowUp-TicketKey4',
'X-OTRS-FollowUp-TicketKey5',
'X-OTRS-FollowUp-TicketKey6',
'X-OTRS-FollowUp-TicketKey7',
'X-OTRS-FollowUp-TicketKey8',
'X-OTRS-FollowUp-TicketKey9',
'X-OTRS-FollowUp-TicketKey10',
'X-OTRS-FollowUp-TicketKey11',
'X-OTRS-FollowUp-TicketKey12',
'X-OTRS-FollowUp-TicketKey13',
'X-OTRS-FollowUp-TicketKey14',
'X-OTRS-FollowUp-TicketKey15',
'X-OTRS-FollowUp-TicketKey16',
'X-OTRS-FollowUp-TicketValue1',
'X-OTRS-FollowUp-TicketValue2',
'X-OTRS-FollowUp-TicketValue3',
'X-OTRS-FollowUp-TicketValue4',
'X-OTRS-FollowUp-TicketValue5',
'X-OTRS-FollowUp-TicketValue6',
'X-OTRS-FollowUp-TicketValue7',
'X-OTRS-FollowUp-TicketValue8',
'X-OTRS-FollowUp-TicketValue9',
'X-OTRS-FollowUp-TicketValue10',
'X-OTRS-FollowUp-TicketValue11',
'X-OTRS-FollowUp-TicketValue12',
'X-OTRS-FollowUp-TicketValue13',
'X-OTRS-FollowUp-TicketValue14',
'X-OTRS-FollowUp-TicketValue15',
'X-OTRS-FollowUp-TicketValue16',
'X-OTRS-FollowUp-TicketTime1',
'X-OTRS-FollowUp-TicketTime2',
'X-OTRS-FollowUp-TicketTime3',
'X-OTRS-FollowUp-TicketTime4',
'X-OTRS-FollowUp-TicketTime5',
'X-OTRS-FollowUp-TicketTime6'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
'Match' => {
'From' => 'noreply@'
},
'Module' => 'Kernel::System::PostMaster::Filter::Match',
'Set' => {
'X-OTRS-Ignore' => 'yes'
},
'StopAfterMatch' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = {
'Match' => {
'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
},
'Module' => 'Kernel::System::PostMaster::Filter::Match',
'Set' => {
'X-OTRS-TicketKey-1' => 'SomeNumber',
'X-OTRS-TicketValue-1' => '[***]'
},
'StopAfterMatch' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Block all incoming emails without valid ticket number in subject with From: @example.com address. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} = {
'Match' => {
'From' => '@example.com'
},
'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
'Set' => {
'X-OTRS-Ignore' => 'yes'
},
'StopAfterMatch' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Subject for NewTicketReject-Filter email. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} = 'Email Rejected';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Body for NewTicketReject-Filter email. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} = '
Dear Customer,
unfortunately you have no valid ticket number
in your subject, so this email can\'t processed.
Please create a new ticket via the customer panel.
Thanks for your help!
Your Helpdesk Team
';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | CMD example setup. Ignore emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} = {
'CMD' => '/usr/bin/some.bin',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Ignore' => 'yes'
}
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Spam Assassin example setup. Ignore emails that are marked with SpamAssassin. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = {
'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Ignore' => 'yes'
}
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Spam Assassin example setup. Move marked mails to spam queue. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} = {
'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Queue' => 'spam'
}
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to use database filter storage (use it at first). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} = {
'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check if arrived email should be marked als email-internal (because of original forwared internal email it college). ArticleType and SenderType are to define the values for the arrived email/article. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} = {
'ArticleType' => 'email-internal',
'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
'SenderType' => 'customer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Hook'} = 'Ticket#';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The divider between TicketHook and ticket number. E.g ': '. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::HookDivider'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max size of the subjects in an email reply. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SubjectSize'} = '100';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The text at the beginning of the subject in an email reply, e.g. RE, AW or AS. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SubjectRe'} = 'Re';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomQueue'} = 'My Queues';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you would like to make it possible to change the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ChangeOwnerToEveryone'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mode how the new message count in the agent navigation bar is used. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NewMessageMode'} = 'ArticleLastSender';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Enable ticket responsible feature. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If ticket responsible feature is enabled, set automatically the owner as responsible on owner set. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::ResponsibleAutoSet'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If ticket type feature is enabled, you can define ticket types for tickets (e. g. incident, problem, change, ...). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Type'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Select the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used. The format is SystemID.counter, e.g. 1010138, 1010139. With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter, e.g. 200206231010138, 200206231010139. With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum, e.g. 2002070110101520, 2002070110101535. "Random" generates randomized ticket numbers in the format "SystemID.Random", e.g. 100057866352, 103745394596. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::DateChecksum';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If "AutoIncrement" was selected as TicketNumberGenerator you can set the minimal ticket counter size. Default is 5, this means the counter starts from 10000. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NumberGenerator::MinCounterSize'} = '5';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Check SystemID in ticket number detection for follow ups (use "No" if SystemID has been changed after using the system). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NumberGenerator::CheckSystemID'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Logfile for the ticket counter. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CounterLog'} = '<OTRS_CONFIG_Home>/var/log/TicketCounter.log';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | IndexAccelerator: choose your backend TicketViewAccelerator module. "RuntimeDB" generates each QueueView on the fly from ticket table. You won't have performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in your system. "StaticDB" is the most powerful module. It should be used, if more than 80.000 and 6.000 open tickets are stored in the system. The module uses an extra ticket-index table that works like a view. Use the script "bin/RebuildTicketIndex.pl" for initial index update. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::IndexModule'} = 'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Select your TicketStorageModule to safe the attachments of articles. "DB" stores all data in the database. Don't use this module if big attachments will be stored. "FS" stores the data in the filesystem. This is faster but webserver user should be the otrs user. You can switch between the modules even on a running system without any loss of data. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::StorageModule'} = 'Kernel::System::Ticket::ArticleStorageDB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you have selected "FS" for TicketStorageModule, you have to specify the directory where to store the data. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'ArticleDir'} = '<OTRS_CONFIG_Home>/var/article';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module updates the ticket accelerator index. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-AcceleratorUpdate'} = {
'Event' => '(TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate)',
'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module to force a new ticket state after lock action. As key you have to define the current state and the next state as content after lock action. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-ForceStateChangeOnLock'} = {
'Event' => 'TicketLockUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceState',
'new' => 'open'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module to reset and unlock the owner if ticket gets moved to another queue. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-ForceOwnerResetOnMove'} = {
'Event' => 'TicketQueueUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module to set the responsible (if not already set) automatically on owner update after first owner update. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-ResponsibleAutoSet'} = {
'Event' => 'TicketOwnerUpdate',
'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module to send notifications. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'5-NotificationEvent'} = {
'Event' => '',
'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
'Transaction' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module to force tickets to be unlocked after moving to another queue. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} = {
'Event' => 'TicketQueueUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket event module updates the ticket escalation index. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'99-EscalationIndex'} = {
'Event' => '(TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate)',
'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A module with custom functions to redefine Kernel::System::Ticket functions (e.g. Kernel::System::Ticket::Custom). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::CustomModule'} = 'Kernel::System::Ticket::Custom';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default viewable sender types (default: customer). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ViewableSenderTypes'} = [
'\'customer\''
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Viewable locks. Default: unlock, tmp_lock. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ViewableLocks'} = [
'\'unlock\'',
'\'tmp_lock\''
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | State types for a ticket to display. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ViewableStateType'} = [
'new',
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The states for unlocked tickets. You can unlock tickets with the script "bin/UnlockTickets.pl". | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::UnlockStateType'} = [
'new',
'open'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Reminder notifications of unlocked ticket after reaching the reminder date only sent to ticket owner (not to whole agents of queue). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingNotificationOnlyToOwner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Disable sending reminder notifications to responsible (Ticket::Responsible need to be activatedi for responsible support first). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingNotificationNotToResponsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | State type of reminder for pending tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingReminderStateType'} = [
'pending reminder'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Possible states for pending tickets that changed state after reached time limit. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingAutoStateType'} = [
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define which State should be set automatically (Value) after pending time of State (Key) has been reached. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::StateAfterPending'} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | These are the standard permissions available for agents within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Some other good permissions have provisioning already built-in. The following permissions can also be used: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'System::Permission'} = [
'ro',
'move_into',
'create',
'note',
'owner',
'priority',
'rw'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'1-OwnerCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check, if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'3-GroupCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check the watcher. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'4-WatcherCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check the group permissions for the access to customer tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} = {
'Granted' => '0',
'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
'Required' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Grant access, if customer ID is the same and group is accessible. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to check customer permissions. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerNotifyJustToRealCustomer'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | This ACL module allows you to not close parent tickets till all children's are closed ("State" shows which states should not be usable). | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketACL | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} = {
'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
'State' => [
'closed successful',
'closed unsuccessful'
]
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Enable ticket bulk action feature for the agent frontend to work on more than one ticket at the same time. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketBulkAction | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::BulkFeature'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 1 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey1'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 1 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey1::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 1 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText1'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 1 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText1::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 1 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText1::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 2 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey2'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 2 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey2::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 2 for tickets. It's a new ticket property. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText2'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 2 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText2::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 2 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText2::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 3 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey3'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 3 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey3::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 3 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText3'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 3 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText3::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 3 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText3::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 4 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey4'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 4 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey4::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 4 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText4'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 4 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText4::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 4 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText4::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 5 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey5'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 5 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey5::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 5 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText5'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 5 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText5::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 5 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText5::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 6 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey6'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 6 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey6::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 6 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText6'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 6 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText6::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 6 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText6::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 7 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey7'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 7 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey7::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 7 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText7'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 7 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText7::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 7 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText7::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 8 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey8'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 8 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey8::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 8 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText8'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 8 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText8::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 8 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText8::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 9 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey9'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 9 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey9::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 9 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText9'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 9 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText9::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 9 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText9::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 10 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey10'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 10 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey10::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 10 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText10'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 10 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText10::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 10 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText10::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 11 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey11'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 11 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey11::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 11 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText11'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 11 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText11::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 11 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText11::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 12 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey12'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 12 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey12::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 12 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText12'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 12 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText12::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 12 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText12::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 13 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey13'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 13 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey13::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 13 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText13'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 13 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText13::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 13 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText13::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 14 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey14'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 14 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey14::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 14 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText14'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 14 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText14::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 14 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText14::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 15 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey15'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 15 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey15::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 15 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText15'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 15 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText15::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 15 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText15::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free key field 16 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey16'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of free key field 16 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey16::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the FreeTextField 16 for tickets. With this setting you can define a new ticket attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText16'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The default selection of FreeTextField 16 if more than one option is defined. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText16::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the free text field 16 link for tickets. So this http link will be used in any ticket view. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText16::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Registration of the TicketFreeFieldDefault event module. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} = {
'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
'Transaction' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. Please refer to the developer manual, chapter "Ticket Event Module" which can be found at http://doc.otrs.org/. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} = {
'Counter' => '1',
'Event' => 'TicketCreate',
'Key' => 'TicketType',
'Value' => 'Default'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the key of TicketFreeTime field 1. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey1'} = 'Termin1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define, if TicketFreeTime field 1 is optional. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional1'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 1. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff1'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the period, which can selected in TicketFreeTime field 1. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod1'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the key of TicketFreeTime field 2. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey2'} = 'Termin2';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define, if TicketFreeTime field 2 is optional. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional2'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 2. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff2'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the period, which can selected in TicketFreeTime field 2. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod2'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the key of TicketFreeTime field 3. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey3'} = 'Termin3';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define, if TicketFreeTime field 3 is optional. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional3'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 3. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff3'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the period, which can selected in TicketFreeTime field 3. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod3'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the key of TicketFreeTime field 4. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey4'} = 'Termin4';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define, if TicketFreeTime field 4 is optional. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional4'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 4. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff4'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the period, which can selected in TicketFreeTime field 4. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod4'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the key of TicketFreeTime field 5. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey5'} = 'Termin5';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define, if TicketFreeTime field 5 is optional. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional5'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 5. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff5'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the period, which can selected in TicketFreeTime field 5. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod5'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the key of TicketFreeTime field 6. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey6'} = 'Termin6';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define, if TicketFreeTime field 6 is optional. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional6'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 6. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff6'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Enable or disable the ticket watcher feature. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketWatcher | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Watcher'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminQueue object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminQueue'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Queue',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminResponse object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminResponse'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Responses',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Response'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminQueueResponses object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminQueueResponses'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Responses <-> Queue',
'Prio' => '300'
},
'NavBarName' => 'Admin',
'Title' => 'Responses <-> Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminAutoResponses object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminAutoResponse'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Auto Responses',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Auto Responses'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminQueueAutoResponses object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Auto Responses <-> Queue',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Auto Responses <-> Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminAttachment object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminAttachment'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Attachments',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'Attachment'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminResponseAttachment object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminResponseAttachment'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Attachments <-> Responses',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Attachments <-> Responses'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminSalutation object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSalutation'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Salutation',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Salutation'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminSignature object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSignature'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Signature',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Signature'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminSystemAddress object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSystemAddress'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Email Addresses',
'Prio' => '300'
},
'NavBarName' => 'Admin',
'Title' => 'System address'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminNotification object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminNotification'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Notification',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Notification'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminNotificationEvent object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminNotificationEvent'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Notification (Event)',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Notification'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminService configuration in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminService'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Service',
'Prio' => '900'
},
'NavBarName' => 'Admin',
'Title' => 'Service'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminSLA configuration in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSLA'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'SLA',
'Prio' => '1000'
},
'NavBarName' => 'Admin',
'Title' => 'SLA'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminType object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminType'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Type',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Type'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminState object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminState'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Status',
'Prio' => '800'
},
'NavBarName' => 'Admin',
'Title' => 'State'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminPriority object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminPriority'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Priority',
'Prio' => '850'
},
'NavBarName' => 'Admin',
'Title' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AdminGenericAgent object in the admin area. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminGenericAgent'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block4',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'GenericAgent',
'Prio' => '300'
},
'NavBarName' => 'Admin',
'Title' => 'GenericAgent'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PendingDiffTime'} = '86400';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show parent/child queue lists in system as tree or as list. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ListType'} = 'tree';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The standard responses in the agent interface can be displayed in a selection-box (form) or as links. Use Form if you have lots of responses. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::StdResponsesMode'} = 'Link';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Width of compose email windows. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TextAreaEmail'} = '82';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Width of compose note windows. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TextAreaNote'} = '78';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show customer user info in Compose screen (Phone and email)? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoCompose'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max size (in characters) of customer info table - Compose screen (Phone and Email). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} = '22';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show customer user info in ticket zoom view? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoZoom'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max size (in characters) of customer info table - Zoom. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} = '22';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show customer user info in QueueView? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoQueue'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max size (in characters) of customer info table - Queue. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} = '18';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Activate time accounting. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AccountTime'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Your choice of your used time units (e.g. work units, hours, minutes). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TimeUnits'} = ' (work units)';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Does the time have to be accounted? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NeedAccountedTime'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Do composed messages have to be spell checked? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NeedSpellCheck'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to show the owner selection in phone and email ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewOwnerSelection'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to show the responsible selection in phone and email ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewResponsibleSelection'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | To: selection type. "Queue" shows all queues, "SystemAddress" displays all system addresses. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewQueueSelectionType'} = 'Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If "Queue" was selected for NewQueueSelectionType, you can specify a selection string. For example, "<Queue>" is useful for Queue and "<Realname> <<Email>>" for SystemAddress. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewQueueSelectionString'} = '<Queue>';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If this is in use, "just this selection is valid" for the PhoneView. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewQueueOwnSelection'} = {
'1' => 'First Queue!',
'2' => 'Second Queue!'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Do you want to show customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ShowCustomerTickets'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | External link to customer database (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or ''). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerDBLink'} = '$Env{"CGIHandle"}?Action=AgentTicketCustomer&TicketID=$Data{"TicketID"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Target attribute in Link to external customer DB. E.g. 'target="cdb"'. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerDBLinkTarget'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Path to the file where all settings for the QueueObject object for the frontend are stored. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonObject'}->{'QueueObject'} = 'Kernel::System::Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Path to the file where all settings for the TicketObject object are stored. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonObject'}->{'TicketObject'} = 'Kernel::System::Ticket';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default value for the Action parameter. The Frontend-Module which is used as default if no Action parameter given. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonParam'}->{'Action'} = 'AgentDashboard';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default ID for queue, that is used by the system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonParam'}->{'QueueID'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Enable or disable the autocomplete feature for the customer search in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set minimum number of characters before autocomplete query is sent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} = '2';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Delay time between autocomplete queries. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} = '0.1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Enable or disable TypeAhead for the autocomplete feature. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} = 'false';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set number of search results for the autocomplete feature. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} = '20';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Should the search results container for the autocomplete feature dynamically adjust its width? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = {
'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All tickets where the reminder date has reached!',
'Filter' => 'Locked',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'UntilTime',
'Title' => 'Reminder Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} = {
'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All tickets which are escalated!',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'EscalationTime',
'Title' => 'Escalated Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0120-TicketNew'} = {
'Attributes' => 'StateType=new;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All new tickets!',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'Age',
'Title' => 'New Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTLLocal" means the cache time in minutes for the plugin. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = {
'Attributes' => 'StateType=open;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'Tickets which need to be answered!',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'Age',
'Title' => 'Open Tickets / Need to be answered'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the dashboard backend. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTL" means the cache time in minutes for the plugin. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0250-TicketStats'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '45',
'Closed' => '1',
'Created' => '1',
'Default' => '1',
'Group' => '',
'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
'Permission' => 'rw',
'Title' => '7 Day Stats'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the dashboard backend. "Limit" are default shown entries. "Group" are used to restriced access to the plugin (e. g. Group: admin;group1;group2;). "Default" means if the plugin is enabled per default or if the user needs to enable it manually. "CacheTTL" means the cache time in minutes for the plugin. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0260-TicketCalendar'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '2',
'Default' => '1',
'Group' => '',
'Limit' => '6',
'Module' => 'Kernel::Output::HTML::DashboardCalendar',
'Permission' => 'rw',
'Title' => 'Upcoming Events'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul for the agent interface that to sets tickets to "seen". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleNotify | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NotifyModule'}->{'3-Ticket::AgentTicketSeen'} = {
'Module' => 'Kernel::Output::HTML::NotificationAgentTicketSeen'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show agents important tickets via the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleNotify | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NotifyModule'}->{'4-Ticket::TicketNotify'} = {
'Module' => 'Kernel::Output::HTML::NotificationAgentTicket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleNotify | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} = {
'CacheTime' => '40',
'EscalationInMinutes' => '120',
'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
'ShownMax' => '25'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketQueue object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketQueue'} = {
'Description' => 'Overview of all open Tickets',
'NavBar' => [
{
'AccessKey' => 'o',
'Block' => '',
'Description' => 'Overview of all open Tickets',
'Image' => 'overview.png',
'Link' => 'Action=AgentTicketQueue',
'Name' => 'QueueView',
'NavBar' => 'Ticket',
'Prio' => '100',
'Type' => ''
},
{
'AccessKey' => 't',
'Block' => 'ItemArea',
'Description' => 'Ticket-Area',
'Image' => 'desktop.png',
'Link' => 'Action=AgentTicketQueue',
'Name' => 'Ticket',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => 'Menu'
}
],
'NavBarName' => 'Ticket',
'Title' => 'QueueView'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketPhone object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPhone'} = {
'Description' => 'Create new Phone Ticket',
'NavBar' => [
{
'AccessKey' => 'n',
'Block' => '',
'Description' => 'Create new Phone Ticket (Inbound)',
'Image' => 'phone-new.png',
'Link' => 'Action=AgentTicketPhone',
'Name' => 'Phone-Ticket',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Phone-Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketPhoneOutbound object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} = {
'Description' => 'Phone Call',
'NavBarName' => 'Ticket',
'Title' => 'Phone-Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketEmail object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketEmail'} = {
'Description' => 'Create new email Ticket',
'NavBar' => [
{
'AccessKey' => 'e',
'Block' => '',
'Description' => 'Create new Email Ticket and send this out (Outbound)',
'Image' => 'mail_new.png',
'Link' => 'Action=AgentTicketEmail',
'Name' => 'Email-Ticket',
'NavBar' => 'Ticket',
'Prio' => '210',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Email-Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketSearch object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketSearch'} = {
'Description' => 'Search Tickets',
'NavBar' => [
{
'AccessKey' => 's',
'Block' => '',
'Description' => 'Search Tickets',
'Image' => 'search.png',
'Link' => 'Action=AgentTicketSearch',
'Name' => 'Search',
'NavBar' => 'Ticket',
'Prio' => '300',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Search'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketMailbox object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketMailbox'} = {
'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView',
'NavBarName' => 'Ticket',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketLockedView object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketLockedView'} = {
'Description' => 'Locked Tickets',
'NavBarName' => 'Ticket',
'Title' => 'Locked Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketResponsibleView object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} = {
'Description' => 'Responsible Tickets',
'NavBarName' => 'Ticket',
'Title' => 'Responsible Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketWatchView object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketWatchView'} = {
'Description' => 'Watched Tickets',
'NavBarName' => 'Ticket',
'Title' => 'Watched Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentCustomerSearch object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentCustomerSearch'} = {
'Description' => 'AgentCustomerSearch',
'NavBarName' => 'Ticket',
'Title' => 'AgentCustomerSearch'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketStatusView object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketStatusView'} = {
'Description' => 'Overview of all open tickets',
'NavBar' => [
{
'AccessKey' => 'v',
'Block' => '',
'Description' => 'Overview of all open Tickets',
'Image' => 'overview.png',
'Link' => 'Action=AgentTicketStatusView',
'Name' => 'StatusView',
'NavBar' => 'Ticket',
'Prio' => '110',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Status View'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketEscalationView object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} = {
'Description' => 'Overview of all escalated tickets',
'NavBar' => [
{
'AccessKey' => 'e',
'Block' => '',
'Description' => 'Overview Escalated Tickets',
'Image' => 'overview.png',
'Link' => 'Action=AgentTicketEscalationView',
'Name' => 'EscalationView',
'NavBar' => 'Ticket',
'Prio' => '120',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Escalation View'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentZoom object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentZoom'} = {
'Description' => 'compat module for AgentZoom to AgentTicketZoom',
'NavBarName' => 'Ticket',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketZoom object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketZoom'} = {
'Description' => 'Ticket Zoom',
'NavBarName' => 'Ticket',
'Title' => 'Zoom'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketAtachment object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketAttachment'} = {
'Description' => 'To download attachments',
'NavBarName' => 'Ticket',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketPlain object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPlain'} = {
'Description' => 'Ticket plain view of an email',
'NavBarName' => 'Ticket',
'Title' => 'Plain'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketNote object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketNote'} = {
'Description' => 'Ticket Note',
'NavBarName' => 'Ticket',
'Title' => 'Note'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketNote object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketMerge'} = {
'Description' => 'Ticket Merge',
'NavBarName' => 'Ticket',
'Title' => 'Merge'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketPending object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPending'} = {
'Description' => 'Ticket Pending',
'NavBarName' => 'Ticket',
'Title' => 'Pending'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | All parameters for the TicketWatcher object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketWatcher'} = {
'Description' => 'A TicketWatcher Module',
'NavBarName' => 'Ticket-Watcher',
'Title' => 'Ticket-Watcher'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketPriority object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPriority'} = {
'Description' => 'Ticket Priority',
'NavBarName' => 'Ticket',
'Title' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketLock object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketLock'} = {
'Description' => 'Ticket Lock',
'NavBarName' => 'Ticket',
'Title' => 'Lock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketMove object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketMove'} = {
'Description' => 'Ticket Move',
'NavBarName' => 'Ticket',
'Title' => 'Move'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketHistory object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketHistory'} = {
'Description' => 'Ticket History',
'NavBarName' => 'Ticket',
'Title' => 'History'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketOwner object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketOwner'} = {
'Description' => 'Ticket Owner',
'NavBarName' => 'Ticket',
'Title' => 'Owner'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketResponsible object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketResponsible'} = {
'Description' => 'Ticket Responsible',
'NavBarName' => 'Ticket',
'Title' => 'Responsible'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketCompose object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketCompose'} = {
'Description' => 'Ticket Compose email Answer',
'NavBarName' => 'Ticket',
'Title' => 'Compose'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketBounce object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketBounce'} = {
'Description' => 'Ticket Compose Bounce Email',
'NavBarName' => 'Ticket',
'Title' => 'Bounce'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketForward object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketForward'} = {
'Description' => 'Ticket Forward Email',
'NavBarName' => 'Ticket',
'Title' => 'Forward'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketCustomer object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketCustomer'} = {
'Description' => 'Ticket Customer',
'NavBarName' => 'Ticket',
'Title' => 'Customer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketClose object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketClose'} = {
'Description' => 'Ticket Close',
'NavBarName' => 'Ticket',
'Title' => 'Close'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketFreeText object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketFreeText'} = {
'Description' => 'Ticket FreeText',
'NavBarName' => 'Ticket',
'Title' => 'Free Fields'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketPrint object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPrint'} = {
'Description' => 'Ticket Print',
'NavBarName' => 'Ticket',
'Title' => 'Print'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the AgentTicketBulk object in the agent interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketBulk'} = {
'Description' => 'Ticket bulk module',
'NavBarName' => 'Ticket',
'Title' => 'Bulk-Action'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface notification module to see the number of watched tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketWatcher'} = {
'Module' => 'Kernel::Output::HTML::NavBarTicketWatcher'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface notification module to check the used charset. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::LockedTickets'} = {
'Module' => 'Kernel::Output::HTML::NavBarLockedTickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface module to access search profiles via nav bar. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchProfile'} = {
'Block' => 'ItemSearchProfile',
'Description' => 'Search-Template',
'MaxWidth' => '40',
'Module' => 'Kernel::Output::HTML::NavBarTicketSearchProfile',
'Name' => 'Search-Template'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface module to access fulltext search via nav bar. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchFulltext'} = {
'Block' => 'ItemSearchFulltext',
'Description' => 'Fulltext-Search',
'Module' => 'Kernel::Output::HTML::NavBarTicketSearchFulltext',
'Name' => 'Fulltext-Search',
'Size' => '10'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the NewTicketNotify object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'NewTicketNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if there is a new ticket in "My Queues".',
'Label' => 'New ticket notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendNewTicketNotification',
'Prio' => '1000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the FollowUpNotify object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'FollowUpNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.',
'Label' => 'Follow up notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendFollowUpNotification',
'Prio' => '2000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the LockTimeoutNotify object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if a ticket is unlocked by the system.',
'Label' => 'Ticket lock timeout notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendLockTimeoutNotification',
'Prio' => '3000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the MoveNotify object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'MoveNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".',
'Label' => 'Move notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendMoveNotification',
'Prio' => '4000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the WatcherNotify object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'WatcherNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification of an watched ticket like an owner of an ticket.',
'Label' => 'Watch notification',
'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher',
'PrefKey' => 'UserSendWatcherNotification',
'Prio' => '5000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the CustomQueue object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'CustomQueue'} = {
'Activ' => '1',
'Colum' => 'Other Options',
'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.',
'Label' => 'My Queues',
'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue',
'Permission' => 'ro',
'Prio' => '2000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the RefreshTime object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'RefreshTime'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'0' => 'off',
'10' => '10 minutes',
'15' => '15 minutes',
'2' => ' 2 minutes',
'5' => ' 5 minutes',
'7' => ' 7 minutes'
},
'DataSelected' => '0',
'Desc' => 'Select your QueueView refresh time.',
'Label' => 'QueueView refresh time',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserRefreshTime',
'Prio' => '3000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the CreateNextMask object in the preference view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'CreateNextMask'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'' => 'CreateTicket',
'AgentTicketZoom' => 'TicketZoom'
},
'DataSelected' => '',
'Desc' => 'Select your screen after creating a new ticket.',
'Label' => 'Screen after new ticket',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserCreateNextMask',
'Prio' => '5000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Links in agent zoom for attachments to download. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleAttachmentModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} = {
'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Links in agent zoom for attachments html online viewer. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleAttachmentModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} = {
'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to compose signed messages (PGP or S/MIME). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleComposeModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} = {
'Module' => 'Kernel::Output::HTML::ArticleComposeSign'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to crypt composed messages (PGP or S/MIME). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleComposeModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} = {
'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface article notification module to check PGP. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface article notification module to check PGP. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModulePre | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Agent interface article notification module to check S/MIME. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModulePre | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show back link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} = {
'Action' => '',
'Description' => 'Back',
'Link' => '$Env{"LastScreenOverview"}&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Back'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show lock/unlock link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} = {
'Action' => 'AgentTicketLock',
'Module' => 'Kernel::Output::HTML::TicketMenuLock',
'Name' => 'Lock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show history link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} = {
'Action' => 'AgentTicketHistory',
'Description' => 'Shows the ticket history!',
'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'History'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show print link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} = {
'Action' => 'AgentTicketPrint',
'Description' => 'Print this ticket!',
'Link' => 'Action=AgentTicketPrint&TicketID=$QData{"TicketID"}',
'LinkParam' => 'target="print"',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Print'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show priority link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} = {
'Action' => 'AgentTicketPriority',
'Description' => 'Change the ticket priority!',
'Link' => 'Action=AgentTicketPriority&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show free text link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} = {
'Action' => 'AgentTicketFreeText',
'Description' => 'Change the ticket free fields!',
'Link' => 'Action=AgentTicketFreeText&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Free Fields'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show a link to link a ticket with another object. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'320-Link'} = {
'Action' => 'AgentLinkObject',
'Description' => 'Link this ticket to an other objects!',
'Link' => 'Action=AgentLinkObject&SourceObject=Ticket&SourceKey=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Link'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show owner link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} = {
'Action' => 'AgentTicketOwner',
'Description' => 'Change the ticket owner!',
'Link' => 'Action=AgentTicketOwner&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Owner'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show responsible link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} = {
'Action' => 'AgentTicketResponsible',
'Description' => 'Change the ticket responsible!',
'Link' => 'Action=AgentTicketResponsible&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuResponsible',
'Name' => 'Responsible'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show customer link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} = {
'Action' => 'AgentTicketCustomer',
'Description' => 'Change the ticket customer!',
'Link' => 'Action=AgentTicketCustomer&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Customer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show link to note in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} = {
'Action' => 'AgentTicketNote',
'Description' => 'Add a note to this ticket!',
'Link' => 'Action=AgentTicketNote&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Note'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show merge link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} = {
'Action' => 'AgentTicketMerge',
'Description' => 'Merge this ticket!',
'Link' => 'Action=AgentTicketMerge&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Merge'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show pending link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} = {
'Action' => 'AgentTicketPending',
'Description' => 'Set this ticket to pending!',
'Link' => 'Action=AgentTicketPending&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Pending'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show subscribe/unsubscribe link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} = {
'Action' => 'AgentTicketWatcher',
'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher',
'Name' => 'Watch'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module to show close link in menu. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} = {
'Action' => 'AgentTicketClose',
'Description' => 'Close this ticket!',
'Link' => 'Action=AgentTicketClose&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Close'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show delete link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Delete this ticket!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Delete'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show spam link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Mark as Spam!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Spam'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show lock / unlock link. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} = {
'Action' => 'AgentTicketLock',
'Module' => 'Kernel::Output::HTML::TicketMenuLock',
'Name' => 'Lock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show zoom link. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} = {
'Action' => 'AgentTicketZoom',
'Description' => 'Look into a ticket!',
'Link' => 'Action=AgentTicketZoom&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Zoom'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show history link. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} = {
'Action' => 'AgentTicketHistory',
'Description' => 'Shows the ticket history!',
'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'History'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority link. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} = {
'Action' => 'AgentTicketPriority',
'Description' => 'Change the ticket priority!',
'Link' => 'Action=AgentTicketPriority&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note link. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} = {
'Action' => 'AgentTicketNote',
'Description' => 'Add a note to this ticket!',
'Link' => 'Action=AgentTicketNote&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Note'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show close link. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} = {
'Action' => 'AgentTicketClose',
'Description' => 'Close this ticket!',
'Link' => 'Action=AgentTicketClose&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Close'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show delete link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Delete this ticket!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Delete'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show spam link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Mark as Spam!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Spam'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} = 'bounce';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state after bouncing a ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next possible states when a ticket is bounced. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default bounce notification for customer/sender. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::BounceText'} = 'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} = [
'open',
'closed',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} = 'close';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} = [
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} = '$Text{"Close"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} = 'compose';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state if a ticket is composed, answered, e.g. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next possible states after composing / answering a ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} = [
'open',
'closed',
'pending auto',
'pending reminder'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Format of responses ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"}
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}
$QData{"StdResponse"}
$QData{"Signature"}
';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Character for email quotes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Quote'} = '>';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Always add customers email address to recipients on compose answer screen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Replace on compose answer the original sender with current customers email address. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Do not use Cc recipients in reply Cc list on compose an email answer. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCustomer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCustomer | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority for new email tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default article type for new email tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} = 'email-external';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default sender type for new email tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} = 'agent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default subject for new email tickets (e.g. 'email Outbound'). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default text for new email tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next possible states after an email ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} = [
'open',
'pending auto',
'pending reminder',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard history type for new email tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} = 'EmailAgent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shows all open tickets no matter wether locked or not by an agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEscalation | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} = '50';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Queue sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEscalation | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} = 'EscalationTime';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Queue order default (after priority sort). ASC: oldest on top. DESC: latest on top. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEscalation | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} = 'forward';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state after forwarding a ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next possible states after forwarding a ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default type of forwarded message. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} = 'email-external';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Possible article types. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} = [
'email-external',
'email-internal'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} = 'rw';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the ticket gets locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is added by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} = [
'open',
'closed',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} = '$Text{"Note"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} = {
'1' => '1',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '1',
'3' => '1',
'4' => '1',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mailbox sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mailbox order default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mailbox sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mailbox order default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mailbox sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} = 'rw';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MergeText'} = 'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AutomaticMergeText'} = 'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | The queue selection can be shown in a dropdown list or in a new window. If "New Window" is set you can add a move note to the ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MoveType'} = 'form';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set new ticket state in ticket move screen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Possible states after a ticket is moved. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::DefaultNextMoveStateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} = 'note';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} = [
'open',
'closed',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} = '$Text{"Note"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} = 'owner';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} = [
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} = '$Text{"Owner Update"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} = 'pending';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} = [
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} = 'pending reminder';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} = '$Text{"Pending"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority for new phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default article type for new phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} = 'phone';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default sender type for new phone ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default subject for new phone tickets (e.g. 'Phone call'). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text for new telephone tickets. E.g 'New ticket via call'. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state for new phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next possible states after a new phone ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} = [
'open',
'pending auto',
'pending reminder',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history type for new phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} = 'PhoneCallCustomer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history comment for new phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default link type of splitted tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} = {
'Direction' => 'Target',
'LinkType' => 'ParentChild'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} = 'phone';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type for phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} = 'phone';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default sender type for phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} = 'agent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default subject for phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} = '$Text{"Phone call"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text for phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state after adding a phone note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next possible states after phone note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} = [
'open',
'pending auto',
'pending reminder',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history type for phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} = 'PhoneCallAgent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history comment for phone tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} = 'priority';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} = [
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} = '$Text{"Priority Update"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Strip empty lines on ticket preview of queue view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show all ro and rw queues in the QueueView (not only rw queues)? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set the age (first level) for highlighting of queues containing untouched tickets older than x minutes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} = '1440';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set the color for highlighting queues containing untouched tickets (first level). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightColor1'} = 'orange';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set the age (second level) highlighting of queues containing untouched tickets older than x minutes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} = '2880';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set the color for highlighting queues containing untouched tickets (second level). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightColor2'} = 'red';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Activate the blinking mechanism of the queue with the oldest ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sort the tickets when a single queue is selected in the QueueView in ascending or descending order (after the tickets are sorted by priority). Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} = {
'3' => '0',
'7' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default sort criteria for all queues displayed in the QueueView after sort by priority is done. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sort order for all queues in the QueueView after priority sort. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Required permissions to use this option. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} = 'responsible';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | A ticket lock is required. In case the ticket isn't locked, the ticket gets locked and the current agent will be set automatically as ticket owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the ticket type (Ticket::Type needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the service (Ticket::Service needs to be activated). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the owner. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sets if ticket owner must be selected by the agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If you want to set the responsible. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Would you like to set the state of a ticket if a note is created by an agent? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next states after adding a note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} = [
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default next state. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show note fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note subject. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} = '$Text{"Responsible Update"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note text. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of involved agents. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show selection of agents to inform (all agents with note permissions on the queue/ticket). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default note type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the different note types, that you want to use in your system. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show title fields. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown article free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History type for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History comment for this action. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} = '%%Responsible';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Extended search condition in ticket search. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Search limit for ticket frontend. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} = '2000';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default of shown results per page. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} = '40';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Lines of each ticket that are shown by the search utility. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} = '10';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} = {
'1' => '1',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '1',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Search result sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Search result order default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} = 'Down';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Export whole article tree in search result export (take care of the system performance!). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Used data to export the search result in CSV format.. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} = [
'TicketNumber',
'Age',
'Created',
'Closed',
'FirstLock',
'FirstResponse',
'State',
'Priority',
'Queue',
'Lock',
'Owner',
'UserFirstname',
'UserLastname',
'CustomerID',
'CustomerName',
'From',
'Subject',
'AccountedTime',
'TicketFreeKey1',
'TicketFreeText1',
'TicketFreeKey2',
'TicketFreeText2',
'TicketFreeKey3',
'TicketFreeText3',
'TicketFreeKey4',
'TicketFreeText4',
'TicketFreeKey5',
'TicketFreeText5',
'TicketFreeKey6',
'TicketFreeText6',
'TicketFreeKey7',
'TicketFreeText7',
'TicketFreeKey8',
'TicketFreeText8',
'TicketFreeTime1',
'TicketFreeTime2',
'TicketFreeTime3',
'TicketFreeTime4',
'TicketFreeTime5',
'TicketFreeTime6',
'ArticleTree',
'SolutionInMin',
'SolutionDiffInMin',
'FirstResponseInMin',
'FirstResponseDiffInMin'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shows all open tickets no matter wether locked or not by an agent. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewStatus | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} = '50';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Queue sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewStatus | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Queue order default (after priority sort). ASC: oldest on top. DESC: latest on top. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewStatus | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} = 'Down';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show also in ZoomView the plain link for emails in article tree. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PlainView'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show all articles to a ticket in the ZoomView without selecting which article to show? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ZoomExpand'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show article normal or in reverse order in the agent interface under ticket zoom. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ZoomExpandSort'} = 'normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shows an icon in the ticket zoom, if an article has an attachment. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ZoomAttachmentDisplay'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shows a count of icons in the ticket zoom, if an article has an attachment. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ZoomAttachmentDisplayCount'} = '3';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Displays the accounted time for an article in the ticket zoom view. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::ZoomTimeDisplay'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Activates the article filter in ZoomView. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TicketArticleFilter'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show article also on richt text even rich text is disabled. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ZoomRichTextForce'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Set the default height (in pixels) of inline HTML articles in AgentTicketZoom. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} = '100';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module registration for ticket small overview (CustomerInfo => 1 - shows also Customer-Info). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Overview'}->{'Small'} = {
'CustomerInfo' => '1',
'Image' => 'overviewsmall.png',
'ImageSelected' => 'overviewsmall-selected.png',
'Module' => 'Kernel::Output::HTML::TicketOverviewSmall',
'Name' => 'Small',
'PageShown' => '25'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Show in the small view the subject of the last customer article or the ticket title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} = 'LastCustomerSubject';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module registration for ticket medium overview (CustomerInfo => 1 - shows also Customer-Info). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Overview'}->{'Medium'} = {
'CustomerInfo' => '0',
'Image' => 'overviewmedium.png',
'ImageSelected' => 'overviewmedium-selected.png',
'Module' => 'Kernel::Output::HTML::TicketOverviewMedium',
'Name' => 'Medium',
'PageShown' => '20'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module registration for ticket preview overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size (in characters) of Customer-Info). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Overview'}->{'Preview'} = {
'CustomerInfo' => '0',
'CustomerInfoMaxSize' => '18',
'Image' => 'overviewpreview.png',
'ImageSelected' => 'overviewpreview-selected.png',
'Module' => 'Kernel::Output::HTML::TicketOverviewPreview',
'Name' => 'Preview',
'PageShown' => '15'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Path to the file where all settings for the QueueObject object for the customer interface are stored. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} = 'Kernel::System::Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Path to the file where all settings for the TicketObject object for the customer interface are stored. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} = 'Kernel::System::Ticket';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Specify the common action for the Action parameter in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::CommonParam'}->{'Action'} = 'CustomerTicketOverView';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the CustomerTicketOverview object in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} = {
'Description' => 'Overview of customer tickets',
'NavBar' => [
{
'AccessKey' => 'm',
'Block' => '',
'Description' => 'MyTickets',
'Image' => 'ticket.png',
'Link' => 'Action=CustomerTicketOverView&Type=MyTickets',
'Name' => 'MyTickets',
'NavBar' => '',
'Prio' => '110',
'Type' => ''
},
{
'AccessKey' => 'c',
'Block' => '',
'Description' => 'CompanyTickets',
'Image' => 'tickets.png',
'Link' => 'Action=CustomerTicketOverView&Type=CompanyTickets',
'Name' => 'CompanyTickets',
'NavBar' => '',
'Prio' => '120',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Overview'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the CustomerTicketMessage object in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} = {
'Description' => 'Create tickets',
'NavBar' => [
{
'AccessKey' => 'n',
'Block' => '',
'Description' => 'Create new Ticket',
'Image' => 'new.png',
'Link' => 'Action=CustomerTicketMessage',
'Name' => 'New Ticket',
'NavBar' => '',
'Prio' => '100',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'New Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the CustomerTicketZoom object in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} = {
'Description' => 'Ticket zoom view',
'NavBarName' => 'Ticket',
'Title' => 'Zoom'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Customer Frontend module registration for the Customer Ticket Print Module. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} = {
'Description' => 'Customer Ticket Print Module',
'NavBarName' => '',
'Title' => 'Print'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the CustomerZoom object in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} = {
'Description' => 'compat mod',
'NavBarName' => '',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the CustomerTicketAttachment object in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} = {
'Description' => 'To download attachments',
'NavBarName' => '',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontend module registration for the CustomerTicketSearch object in the customer interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} = {
'Description' => 'Customer ticket search',
'NavBar' => [
{
'AccessKey' => 's',
'Block' => '',
'Description' => 'Search',
'Image' => 'search.png',
'Link' => 'Action=CustomerTicketSearch',
'Name' => 'Search',
'NavBar' => '',
'Prio' => '300',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Search'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | All parameters for the ClosedTickets object in the customer preferences. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPreferencesGroups'}->{'ClosedTickets'} = {
'Activ' => '1',
'Colum' => 'Other Options',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '1',
'Desc' => 'Show closed tickets.',
'Label' => 'Closed Tickets',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserShowClosedTickets',
'Prio' => '2000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | All parameters for the ShownTickets object in the customer preferences. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'15' => '15',
'20' => '20',
'25' => '25',
'30' => '30'
},
'DataSelected' => '25',
'Desc' => 'Max. shown Tickets a page in Overview.',
'Label' => 'Shown Tickets',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserShowTickets',
'Prio' => '4000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | All parameters for the RefreshTime object in the customer preferences. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'' => 'off',
'10' => '10 minutes',
'15' => '15 minutes',
'2' => ' 2 minutes',
'5' => ' 5 minutes',
'7' => ' 7 minutes'
},
'DataSelected' => '',
'Desc' => 'Select your QueueView refresh time.',
'Label' => 'QueueView refresh time',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserRefreshTime',
'Prio' => '4000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next screen after new customer ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} = 'CustomerTicketOverView';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Allow customers to set the ticket priority. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority of new customer tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default state of new customer tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default article type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} = 'webrequest';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sender type for new tickets from the customer panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history type. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} = 'WebRequestCustomer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Comment for new history entries in the customer panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | To: selection type. "Queue" shows all queues, "SystemAddress" displays all system addresses. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerPanelSelectionType'} = 'Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | If "Queue" was selected for CustomerPanelSelectionType, you can specify a selection string (e. g. 'Queue: <Queue> - <QueueComment>'). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPanelSelectionString'} = '<Queue>';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Here you can insert the Queues, which the customer can select in the Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPanelOwnSelection'} = {
'Junk' => 'First Queue',
'Misc' => 'Second Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Module for To-selection in new ticket screen in the customer panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} = 'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default limit for ticket search. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} = '5000';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default number of articles per page after searching through tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} = '40';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Search result sort by default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Search result order default. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::Order::Default'} = 'Down';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Extended search condition in ticket search. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)". | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free text options. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next screen after customer follow up ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} = 'CustomerTicketOverView';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Type of note. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} = 'webrequest';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sender type for requests from the customer panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history type in the customer panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} = 'FollowUp';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default history comment in the customer panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Allow customers to change the ticket priority. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default priority of follow up customer tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next compose state for customer tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Next state for ticket after customer followup. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the example comment 2 of queue attributes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Queue::Preferences | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'QueuePreferences'}->{'Comment2'} = {
'Block' => 'TextArea',
'Cols' => '50',
'Desc' => 'Define the queue comment 2.',
'Label' => 'Comment2',
'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric',
'PrefKey' => 'Comment2',
'Rows' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the example comment 2 of sla attributes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::SLA::Preferences | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'SLAPreferences'}->{'Comment2'} = {
'Block' => 'TextArea',
'Cols' => '50',
'Desc' => 'Define the sla comment 2.',
'Label' => 'Comment2',
'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric',
'PrefKey' => 'Comment2',
'Rows' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameters for the example comment 2 of service attributes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Service::Preferences | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ServicePreferences'}->{'Comment2'} = {
'Block' => 'TextArea',
'Cols' => '50',
'Desc' => 'Define the service comment 2.',
'Label' => 'Comment2',
'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
'PrefKey' => 'Comment2',
'Rows' => '5'
};
| ||