- HTML Admin-Manual
- PDF Admin-Manual
- HTML ITSM-Manual
- PDF ITSM-Manual
- HTML Developer-Manual
- PDF Developer-Manual
- HTML Developer-API
- Core::ArticleFreeText
- Core::FulltextSearch
- Core::PostMaster
- PostmasterMaxEmails
- PostMasterMaxEmailSize
- PostMasterReconnectMessage
- LoopProtectionModule
- LoopProtectionLog
- PostmasterAutoHTML2Text
- PostmasterFollowUpSearchInReferences
- PostmasterFollowUpSearchInBody
- PostmasterFollowUpSearchInAttachment
- PostmasterFollowUpSearchInRaw
- PostmasterUserID
- PostmasterDefaultQueue
- PostmasterDefaultPriority
- PostmasterDefaultState
- PostmasterFollowUpState
- PostmasterFollowUpStateClosed
- PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
- PostmasterX-Header
- PostMaster::PreFilterModule###1-Match
- PostMaster::PreFilterModule###2-Match
- PostMaster::PreFilterModule###3-NewTicketReject
- PostMaster::PreFilterModule::NewTicketReject::Subject
- PostMaster::PreFilterModule::NewTicketReject::Body
- PostMaster::PreFilterModule###4-CMD
- PostMaster::PreFilterModule###5-SpamAssassin
- PostMaster::PreFilterModule###6-SpamAssassin
- PostMaster::PreFilterModule###000-MatchDBSource
- PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
- SendNoAutoResponseRegExp
- Core::Ticket
- Ticket::Hook
- Ticket::HookDivider
- Ticket::SubjectSize
- Ticket::SubjectRe
- Ticket::CustomQueue
- Ticket::ChangeOwnerToEveryone
- Ticket::NewMessageMode
- Ticket::Responsible
- Ticket::ResponsibleAutoSet
- Ticket::Type
- Ticket::Service
- Ticket::NumberGenerator
- Ticket::NumberGenerator::MinCounterSize
- Ticket::NumberGenerator::CheckSystemID
- Ticket::CounterLog
- Ticket::IndexModule
- Ticket::StorageModule
- ArticleDir
- Ticket::EventModulePost###1-AcceleratorUpdate
- Ticket::EventModulePost###1-ForceStateChangeOnLock
- Ticket::EventModulePost###1-ForceOwnerResetOnMove
- Ticket::EventModulePost###1-ResponsibleAutoSet
- Ticket::EventModulePost###5-NotificationEvent
- Ticket::EventModulePost###99-ForceUnlockOnMove
- Ticket::EventModulePost###99-EscalationIndex
- Ticket::CustomModule
- Ticket::ViewableSenderTypes
- Ticket::ViewableLocks
- Ticket::ViewableStateType
- Ticket::UnlockStateType
- Ticket::PendingNotificationOnlyToOwner
- Ticket::PendingNotificationNotToResponsible
- Ticket::PendingReminderStateType
- Ticket::PendingAutoStateType
- Ticket::StateAfterPending
- System::Permission
- Ticket::Permission###1-OwnerCheck
- Ticket::Permission###2-ResponsibleCheck
- Ticket::Permission###3-GroupCheck
- Ticket::Permission###4-WatcherCheck
- CustomerTicket::Permission###1-GroupCheck
- CustomerTicket::Permission###2-CustomerUserIDCheck
- CustomerTicket::Permission###3-CustomerIDCheck
- CustomerNotifyJustToRealCustomer
- Core::TicketACL
- Core::TicketBulkAction
- Core::TicketFreeText
- TicketFreeKey1
- TicketFreeKey1::DefaultSelection
- TicketFreeText1
- TicketFreeText1::DefaultSelection
- TicketFreeText1::Link
- TicketFreeKey2
- TicketFreeKey2::DefaultSelection
- TicketFreeText2
- TicketFreeText2::DefaultSelection
- TicketFreeText2::Link
- TicketFreeKey3
- TicketFreeKey3::DefaultSelection
- TicketFreeText3
- TicketFreeText3::DefaultSelection
- TicketFreeText3::Link
- TicketFreeKey4
- TicketFreeKey4::DefaultSelection
- TicketFreeText4
- TicketFreeText4::DefaultSelection
- TicketFreeText4::Link
- TicketFreeKey5
- TicketFreeKey5::DefaultSelection
- TicketFreeText5
- TicketFreeText5::DefaultSelection
- TicketFreeText5::Link
- TicketFreeKey6
- TicketFreeKey6::DefaultSelection
- TicketFreeText6
- TicketFreeText6::DefaultSelection
- TicketFreeText6::Link
- TicketFreeKey7
- TicketFreeKey7::DefaultSelection
- TicketFreeText7
- TicketFreeText7::DefaultSelection
- TicketFreeText7::Link
- TicketFreeKey8
- TicketFreeKey8::DefaultSelection
- TicketFreeText8
- TicketFreeText8::DefaultSelection
- TicketFreeText8::Link
- TicketFreeKey9
- TicketFreeKey9::DefaultSelection
- TicketFreeText9
- TicketFreeText9::DefaultSelection
- TicketFreeText9::Link
- TicketFreeKey10
- TicketFreeKey10::DefaultSelection
- TicketFreeText10
- TicketFreeText10::DefaultSelection
- TicketFreeText10::Link
- TicketFreeKey11
- TicketFreeKey11::DefaultSelection
- TicketFreeText11
- TicketFreeText11::DefaultSelection
- TicketFreeText11::Link
- TicketFreeKey12
- TicketFreeKey12::DefaultSelection
- TicketFreeText12
- TicketFreeText12::DefaultSelection
- TicketFreeText12::Link
- TicketFreeKey13
- TicketFreeKey13::DefaultSelection
- TicketFreeText13
- TicketFreeText13::DefaultSelection
- TicketFreeText13::Link
- TicketFreeKey14
- TicketFreeKey14::DefaultSelection
- TicketFreeText14
- TicketFreeText14::DefaultSelection
- TicketFreeText14::Link
- TicketFreeKey15
- TicketFreeKey15::DefaultSelection
- TicketFreeText15
- TicketFreeText15::DefaultSelection
- TicketFreeText15::Link
- TicketFreeKey16
- TicketFreeKey16::DefaultSelection
- TicketFreeText16
- TicketFreeText16::DefaultSelection
- TicketFreeText16::Link
- Core::TicketFreeTextDefault
- Ticket::EventModulePost###TicketFreeFieldDefault
- Ticket::TicketFreeFieldDefault###Element1
- Ticket::TicketFreeFieldDefault###Element2
- Ticket::TicketFreeFieldDefault###Element3
- Ticket::TicketFreeFieldDefault###Element4
- Ticket::TicketFreeFieldDefault###Element5
- Ticket::TicketFreeFieldDefault###Element6
- Ticket::TicketFreeFieldDefault###Element7
- Ticket::TicketFreeFieldDefault###Element8
- Ticket::TicketFreeFieldDefault###Element9
- Ticket::TicketFreeFieldDefault###Element10
- Ticket::TicketFreeFieldDefault###Element11
- Ticket::TicketFreeFieldDefault###Element12
- Ticket::TicketFreeFieldDefault###Element13
- Ticket::TicketFreeFieldDefault###Element14
- Ticket::TicketFreeFieldDefault###Element15
- Ticket::TicketFreeFieldDefault###Element16
- Core::TicketFreeTime
- TicketFreeTimeKey1
- TicketFreeTimeOptional1
- TicketFreeTimeDiff1
- TicketFreeTimePeriod1
- TicketFreeTimeKey2
- TicketFreeTimeOptional2
- TicketFreeTimeDiff2
- TicketFreeTimePeriod2
- TicketFreeTimeKey3
- TicketFreeTimeOptional3
- TicketFreeTimeDiff3
- TicketFreeTimePeriod3
- TicketFreeTimeKey4
- TicketFreeTimeOptional4
- TicketFreeTimeDiff4
- TicketFreeTimePeriod4
- TicketFreeTimeKey5
- TicketFreeTimeOptional5
- TicketFreeTimeDiff5
- TicketFreeTimePeriod5
- TicketFreeTimeKey6
- TicketFreeTimeOptional6
- TicketFreeTimeDiff6
- TicketFreeTimePeriod6
- Core::TicketWatcher
- Frontend::Admin::ModuleRegistration
- Frontend::Module###AdminQueue
- Frontend::Module###AdminResponse
- Frontend::Module###AdminQueueResponses
- Frontend::Module###AdminAutoResponse
- Frontend::Module###AdminQueueAutoResponse
- Frontend::Module###AdminAttachment
- Frontend::Module###AdminResponseAttachment
- Frontend::Module###AdminSalutation
- Frontend::Module###AdminSignature
- Frontend::Module###AdminSystemAddress
- Frontend::Module###AdminNotification
- Frontend::Module###AdminNotificationEvent
- Frontend::Module###AdminService
- Frontend::Module###AdminSLA
- Frontend::Module###AdminType
- Frontend::Module###AdminState
- Frontend::Module###AdminPriority
- Frontend::Module###AdminGenericAgent
- Frontend::Agent
- Ticket::Frontend::PendingDiffTime
- Ticket::Frontend::ListType
- Ticket::Frontend::StdResponsesMode
- Ticket::Frontend::TextAreaEmail
- Ticket::Frontend::TextAreaNote
- Ticket::Frontend::CustomerInfoCompose
- Ticket::Frontend::CustomerInfoComposeMaxSize
- Ticket::Frontend::CustomerInfoZoom
- Ticket::Frontend::CustomerInfoZoomMaxSize
- Ticket::Frontend::CustomerInfoQueue
- Ticket::Frontend::CustomerInfoQueueMaxSize
- Ticket::Frontend::AccountTime
- Ticket::Frontend::TimeUnits
- Ticket::Frontend::NeedAccountedTime
- Ticket::Frontend::NeedSpellCheck
- Ticket::Frontend::NewOwnerSelection
- Ticket::Frontend::NewResponsibleSelection
- Ticket::Frontend::NewQueueSelectionType
- Ticket::Frontend::NewQueueSelectionString
- Ticket::Frontend::NewQueueOwnSelection
- Ticket::Frontend::ShowCustomerTickets
- CustomerDBLink
- CustomerDBLinkTarget
- Frontend::CommonObject###QueueObject
- Frontend::CommonObject###TicketObject
- Frontend::CommonParam###Action
- Frontend::CommonParam###QueueID
- Frontend::CommonParam###TicketID
- Frontend::Agent::CustomerSearch
- Ticket::Frontend::CustomerSearchAutoComplete###Active
- Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
- Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
- Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
- Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
- Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
- Frontend::Agent::Dashboard
- Frontend::Agent::ModuleNotify
- Frontend::Agent::ModuleRegistration
- Frontend::Module###AgentTicketQueue
- Frontend::Module###AgentTicketPhone
- Frontend::Module###AgentTicketPhoneOutbound
- Frontend::Module###AgentTicketEmail
- Frontend::Module###AgentTicketSearch
- Frontend::Module###AgentTicketMailbox
- Frontend::Module###AgentTicketLockedView
- Frontend::Module###AgentTicketResponsibleView
- Frontend::Module###AgentTicketWatchView
- Frontend::Module###AgentCustomerSearch
- Frontend::Module###AgentTicketStatusView
- Frontend::Module###AgentTicketEscalationView
- Frontend::Module###AgentZoom
- Frontend::Module###AgentTicketZoom
- Frontend::Module###AgentTicketAttachment
- Frontend::Module###AgentTicketPlain
- Frontend::Module###AgentTicketNote
- Frontend::Module###AgentTicketMerge
- Frontend::Module###AgentTicketPending
- Frontend::Module###AgentTicketWatcher
- Frontend::Module###AgentTicketPriority
- Frontend::Module###AgentTicketLock
- Frontend::Module###AgentTicketMove
- Frontend::Module###AgentTicketHistory
- Frontend::Module###AgentTicketOwner
- Frontend::Module###AgentTicketResponsible
- Frontend::Module###AgentTicketCompose
- Frontend::Module###AgentTicketBounce
- Frontend::Module###AgentTicketForward
- Frontend::Module###AgentTicketCustomer
- Frontend::Module###AgentTicketClose
- Frontend::Module###AgentTicketFreeText
- Frontend::Module###AgentTicketPrint
- Frontend::Module###AgentTicketBulk
- Frontend::Agent::NavBarModule
- Frontend::Agent::Preferences
- Frontend::Agent::Ticket::ArticleAttachmentModule
- Frontend::Agent::Ticket::ArticleComposeModule
- Frontend::Agent::Ticket::ArticleViewModule
- Frontend::Agent::Ticket::ArticleViewModulePre
- Frontend::Agent::Ticket::MenuModule
- Ticket::Frontend::MenuModule###000-Back
- Ticket::Frontend::MenuModule###100-Lock
- Ticket::Frontend::MenuModule###200-History
- Ticket::Frontend::MenuModule###210-Print
- Ticket::Frontend::MenuModule###300-Priority
- Ticket::Frontend::MenuModule###310-FreeText
- Ticket::Frontend::MenuModule###320-Link
- Ticket::Frontend::MenuModule###400-Owner
- Ticket::Frontend::MenuModule###410-Responsible
- Ticket::Frontend::MenuModule###420-Customer
- Ticket::Frontend::MenuModule###420-Note
- Ticket::Frontend::MenuModule###430-Merge
- Ticket::Frontend::MenuModule###440-Pending
- Ticket::Frontend::MenuModule###448-Watch
- Ticket::Frontend::MenuModule###450-Close
- Ticket::Frontend::MenuModule###460-Delete
- Ticket::Frontend::MenuModule###470-Spam
- Frontend::Agent::Ticket::MenuModulePre
- Ticket::Frontend::PreMenuModule###100-Lock
- Ticket::Frontend::PreMenuModule###200-Zoom
- Ticket::Frontend::PreMenuModule###210-History
- Ticket::Frontend::PreMenuModule###300-Priority
- Ticket::Frontend::PreMenuModule###420-Note
- Ticket::Frontend::PreMenuModule###440-Close
- Ticket::Frontend::PreMenuModule###450-Delete
- Ticket::Frontend::PreMenuModule###460-Spam
- Frontend::Agent::Ticket::ViewBounce
- Frontend::Agent::Ticket::ViewBulk
- Ticket::Frontend::AgentTicketBulk###Owner
- Ticket::Frontend::AgentTicketBulk###Responsible
- Ticket::Frontend::AgentTicketBulk###State
- Ticket::Frontend::AgentTicketBulk###StateType
- Ticket::Frontend::AgentTicketBulk###StateDefault
- Ticket::Frontend::AgentTicketBulk###Priority
- Ticket::Frontend::AgentTicketBulk###PriorityDefault
- Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
- Ticket::Frontend::AgentTicketBulk###ArticleTypes
- Frontend::Agent::Ticket::ViewClose
- Ticket::Frontend::AgentTicketClose###Permission
- Ticket::Frontend::AgentTicketClose###RequiredLock
- Ticket::Frontend::AgentTicketClose###TicketType
- Ticket::Frontend::AgentTicketClose###Service
- Ticket::Frontend::AgentTicketClose###Owner
- Ticket::Frontend::AgentTicketClose###OwnerMandatory
- Ticket::Frontend::AgentTicketClose###Responsible
- Ticket::Frontend::AgentTicketClose###State
- Ticket::Frontend::AgentTicketClose###StateType
- Ticket::Frontend::AgentTicketClose###StateDefault
- Ticket::Frontend::AgentTicketClose###Note
- Ticket::Frontend::AgentTicketClose###Subject
- Ticket::Frontend::AgentTicketClose###Body
- Ticket::Frontend::AgentTicketClose###InvolvedAgent
- Ticket::Frontend::AgentTicketClose###InformAgent
- Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
- Ticket::Frontend::AgentTicketClose###ArticleTypes
- Ticket::Frontend::AgentTicketClose###Priority
- Ticket::Frontend::AgentTicketClose###PriorityDefault
- Ticket::Frontend::AgentTicketClose###Title
- Ticket::Frontend::AgentTicketClose###TicketFreeText
- Ticket::Frontend::AgentTicketClose###TicketFreeTime
- Ticket::Frontend::AgentTicketClose###ArticleFreeText
- Ticket::Frontend::AgentTicketClose###HistoryType
- Ticket::Frontend::AgentTicketClose###HistoryComment
- Frontend::Agent::Ticket::ViewCompose
- Ticket::Frontend::AgentTicketCompose###Permission
- Ticket::Frontend::AgentTicketCompose###RequiredLock
- Ticket::Frontend::AgentTicketCompose###StateDefault
- Ticket::Frontend::AgentTicketCompose###StateType
- Ticket::Frontend::ResponseFormat
- Ticket::Frontend::Quote
- Ticket::Frontend::ComposeAddCustomerAddress
- Ticket::Frontend::ComposeReplaceSenderAddress
- Ticket::Frontend::ComposeExcludeCcRecipients
- Ticket::Frontend::AgentTicketCompose###TicketFreeText
- Ticket::Frontend::AgentTicketCompose###TicketFreeTime
- Ticket::Frontend::AgentTicketCompose###ArticleFreeText
- Frontend::Agent::Ticket::ViewCustomer
- Frontend::Agent::Ticket::ViewEmailNew
- Ticket::Frontend::AgentTicketEmail###Priority
- Ticket::Frontend::AgentTicketEmail###ArticleType
- Ticket::Frontend::AgentTicketEmail###SenderType
- Ticket::Frontend::AgentTicketEmail###Subject
- Ticket::Frontend::AgentTicketEmail###Body
- Ticket::Frontend::AgentTicketEmail###StateDefault
- Ticket::Frontend::AgentTicketEmail###StateType
- Ticket::Frontend::AgentTicketEmail###TicketFreeText
- Ticket::Frontend::AgentTicketEmail###TicketFreeTime
- Ticket::Frontend::AgentTicketEmail###ArticleFreeText
- Ticket::Frontend::AgentTicketEmail###HistoryType
- Ticket::Frontend::AgentTicketEmail###HistoryComment
- Frontend::Agent::Ticket::ViewEscalation
- Frontend::Agent::Ticket::ViewForward
- Ticket::Frontend::AgentTicketForward###Permission
- Ticket::Frontend::AgentTicketForward###RequiredLock
- Ticket::Frontend::AgentTicketForward###StateDefault
- Ticket::Frontend::AgentTicketForward###StateType
- Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
- Ticket::Frontend::AgentTicketForward###ArticleTypes
- Ticket::Frontend::AgentTicketForward###TicketFreeText
- Ticket::Frontend::AgentTicketForward###TicketFreeTime
- Frontend::Agent::Ticket::ViewFreeText
- Ticket::Frontend::AgentTicketFreeText###Permission
- Ticket::Frontend::AgentTicketFreeText###RequiredLock
- Ticket::Frontend::AgentTicketFreeText###TicketType
- Ticket::Frontend::AgentTicketFreeText###Service
- Ticket::Frontend::AgentTicketFreeText###Owner
- Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
- Ticket::Frontend::AgentTicketFreeText###Responsible
- Ticket::Frontend::AgentTicketFreeText###State
- Ticket::Frontend::AgentTicketFreeText###StateType
- Ticket::Frontend::AgentTicketFreeText###StateDefault
- Ticket::Frontend::AgentTicketFreeText###Note
- Ticket::Frontend::AgentTicketFreeText###Subject
- Ticket::Frontend::AgentTicketFreeText###Body
- Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
- Ticket::Frontend::AgentTicketFreeText###InformAgent
- Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
- Ticket::Frontend::AgentTicketFreeText###ArticleTypes
- Ticket::Frontend::AgentTicketFreeText###Priority
- Ticket::Frontend::AgentTicketFreeText###PriorityDefault
- Ticket::Frontend::AgentTicketFreeText###Title
- Ticket::Frontend::AgentTicketFreeText###TicketFreeText
- Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
- Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
- Ticket::Frontend::AgentTicketFreeText###HistoryType
- Ticket::Frontend::AgentTicketFreeText###HistoryComment
- Frontend::Agent::Ticket::ViewHistory
- Frontend::Agent::Ticket::ViewMailbox
- Ticket::Frontend::AgentTicketLockedView###SortBy::Default
- Ticket::Frontend::AgentTicketLockedView###Order::Default
- Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
- Ticket::Frontend::AgentTicketResponsibleView###Order::Default
- Ticket::Frontend::AgentTicketWatchView###SortBy::Default
- Ticket::Frontend::AgentTicketWatchView###Order::Default
- Frontend::Agent::Ticket::ViewMerge
- Frontend::Agent::Ticket::ViewMove
- Frontend::Agent::Ticket::ViewNote
- Ticket::Frontend::AgentTicketNote###Permission
- Ticket::Frontend::AgentTicketNote###RequiredLock
- Ticket::Frontend::AgentTicketNote###TicketType
- Ticket::Frontend::AgentTicketNote###Service
- Ticket::Frontend::AgentTicketNote###Owner
- Ticket::Frontend::AgentTicketNote###OwnerMandatory
- Ticket::Frontend::AgentTicketNote###Responsible
- Ticket::Frontend::AgentTicketNote###State
- Ticket::Frontend::AgentTicketNote###StateType
- Ticket::Frontend::AgentTicketNote###StateDefault
- Ticket::Frontend::AgentTicketNote###Note
- Ticket::Frontend::AgentTicketNote###Subject
- Ticket::Frontend::AgentTicketNote###Body
- Ticket::Frontend::AgentTicketNote###InvolvedAgent
- Ticket::Frontend::AgentTicketNote###InformAgent
- Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
- Ticket::Frontend::AgentTicketNote###ArticleTypes
- Ticket::Frontend::AgentTicketNote###Priority
- Ticket::Frontend::AgentTicketNote###PriorityDefault
- Ticket::Frontend::AgentTicketNote###Title
- Ticket::Frontend::AgentTicketNote###TicketFreeText
- Ticket::Frontend::AgentTicketNote###TicketFreeTime
- Ticket::Frontend::AgentTicketNote###ArticleFreeText
- Ticket::Frontend::AgentTicketNote###HistoryType
- Ticket::Frontend::AgentTicketNote###HistoryComment
- Frontend::Agent::Ticket::ViewOwner
- Ticket::Frontend::AgentTicketOwner###Permission
- Ticket::Frontend::AgentTicketOwner###RequiredLock
- Ticket::Frontend::AgentTicketOwner###TicketType
- Ticket::Frontend::AgentTicketOwner###Service
- Ticket::Frontend::AgentTicketOwner###Owner
- Ticket::Frontend::AgentTicketOwner###OwnerMandatory
- Ticket::Frontend::AgentTicketOwner###Responsible
- Ticket::Frontend::AgentTicketOwner###State
- Ticket::Frontend::AgentTicketOwner###StateType
- Ticket::Frontend::AgentTicketOwner###StateDefault
- Ticket::Frontend::AgentTicketOwner###Note
- Ticket::Frontend::AgentTicketOwner###Subject
- Ticket::Frontend::AgentTicketOwner###Body
- Ticket::Frontend::AgentTicketOwner###InvolvedAgent
- Ticket::Frontend::AgentTicketOwner###InformAgent
- Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
- Ticket::Frontend::AgentTicketOwner###ArticleTypes
- Ticket::Frontend::AgentTicketOwner###Priority
- Ticket::Frontend::AgentTicketOwner###PriorityDefault
- Ticket::Frontend::AgentTicketOwner###Title
- Ticket::Frontend::AgentTicketOwner###TicketFreeText
- Ticket::Frontend::AgentTicketOwner###TicketFreeTime
- Ticket::Frontend::AgentTicketOwner###ArticleFreeText
- Ticket::Frontend::AgentTicketOwner###HistoryType
- Ticket::Frontend::AgentTicketOwner###HistoryComment
- Frontend::Agent::Ticket::ViewPending
- Ticket::Frontend::AgentTicketPending###Permission
- Ticket::Frontend::AgentTicketPending###RequiredLock
- Ticket::Frontend::AgentTicketPending###TicketType
- Ticket::Frontend::AgentTicketPending###Service
- Ticket::Frontend::AgentTicketPending###Owner
- Ticket::Frontend::AgentTicketPending###OwnerMandatory
- Ticket::Frontend::AgentTicketPending###Responsible
- Ticket::Frontend::AgentTicketPending###State
- Ticket::Frontend::AgentTicketPending###StateType
- Ticket::Frontend::AgentTicketPending###StateDefault
- Ticket::Frontend::AgentTicketPending###Note
- Ticket::Frontend::AgentTicketPending###Subject
- Ticket::Frontend::AgentTicketPending###Body
- Ticket::Frontend::AgentTicketPending###InvolvedAgent
- Ticket::Frontend::AgentTicketPending###InformAgent
- Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
- Ticket::Frontend::AgentTicketPending###ArticleTypes
- Ticket::Frontend::AgentTicketPending###Priority
- Ticket::Frontend::AgentTicketPending###PriorityDefault
- Ticket::Frontend::AgentTicketPending###Title
- Ticket::Frontend::AgentTicketPending###TicketFreeText
- Ticket::Frontend::AgentTicketPending###TicketFreeTime
- Ticket::Frontend::AgentTicketPending###ArticleFreeText
- Ticket::Frontend::AgentTicketPending###HistoryType
- Ticket::Frontend::AgentTicketPending###HistoryComment
- Frontend::Agent::Ticket::ViewPhoneNew
- Ticket::Frontend::AgentTicketPhone###Priority
- Ticket::Frontend::AgentTicketPhone###ArticleType
- Ticket::Frontend::AgentTicketPhone###SenderType
- Ticket::Frontend::AgentTicketPhone###Subject
- Ticket::Frontend::AgentTicketPhone###Body
- Ticket::Frontend::AgentTicketPhone###StateDefault
- Ticket::Frontend::AgentTicketPhone###StateType
- Ticket::Frontend::AgentTicketPhone###TicketFreeText
- Ticket::Frontend::AgentTicketPhone###TicketFreeTime
- Ticket::Frontend::AgentTicketPhone###ArticleFreeText
- Ticket::Frontend::AgentTicketPhone###HistoryType
- Ticket::Frontend::AgentTicketPhone###HistoryComment
- Ticket::Frontend::AgentTicketPhone###SplitLinkType
- Frontend::Agent::Ticket::ViewPhoneOutbound
- Ticket::Frontend::AgentTicketPhoneOutbound###Permission
- Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
- Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
- Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
- Ticket::Frontend::AgentTicketPhoneOutbound###Subject
- Ticket::Frontend::AgentTicketPhoneOutbound###Body
- Ticket::Frontend::AgentTicketPhoneOutbound###State
- Ticket::Frontend::AgentTicketPhoneOutbound###StateType
- Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
- Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
- Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
- Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
- Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
- Frontend::Agent::Ticket::ViewPriority
- Ticket::Frontend::AgentTicketPriority###Permission
- Ticket::Frontend::AgentTicketPriority###RequiredLock
- Ticket::Frontend::AgentTicketPriority###TicketType
- Ticket::Frontend::AgentTicketPriority###Service
- Ticket::Frontend::AgentTicketPriority###Owner
- Ticket::Frontend::AgentTicketPriority###OwnerMandatory
- Ticket::Frontend::AgentTicketPriority###Responsible
- Ticket::Frontend::AgentTicketPriority###State
- Ticket::Frontend::AgentTicketPriority###StateType
- Ticket::Frontend::AgentTicketPriority###StateDefault
- Ticket::Frontend::AgentTicketPriority###Note
- Ticket::Frontend::AgentTicketPriority###Subject
- Ticket::Frontend::AgentTicketPriority###Body
- Ticket::Frontend::AgentTicketPriority###InvolvedAgent
- Ticket::Frontend::AgentTicketPriority###InformAgent
- Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
- Ticket::Frontend::AgentTicketPriority###ArticleTypes
- Ticket::Frontend::AgentTicketPriority###Priority
- Ticket::Frontend::AgentTicketPriority###PriorityDefault
- Ticket::Frontend::AgentTicketPriority###Title
- Ticket::Frontend::AgentTicketPriority###TicketFreeText
- Ticket::Frontend::AgentTicketPriority###TicketFreeTime
- Ticket::Frontend::AgentTicketPriority###ArticleFreeText
- Ticket::Frontend::AgentTicketPriority###HistoryType
- Ticket::Frontend::AgentTicketPriority###HistoryComment
- Frontend::Agent::Ticket::ViewQueue
- Ticket::Frontend::AgentTicketQueue###StripEmptyLines
- Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
- Ticket::Frontend::AgentTicketQueue###HighlightAge1
- Ticket::Frontend::AgentTicketQueue###HighlightColor1
- Ticket::Frontend::AgentTicketQueue###HighlightAge2
- Ticket::Frontend::AgentTicketQueue###HighlightColor2
- Ticket::Frontend::AgentTicketQueue###Blink
- Ticket::Frontend::AgentTicketQueue###QueueSort
- Ticket::Frontend::AgentTicketQueue###SortBy::Default
- Ticket::Frontend::AgentTicketQueue###Order::Default
- Frontend::Agent::Ticket::ViewResponsible
- Ticket::Frontend::AgentTicketResponsible###Permission
- Ticket::Frontend::AgentTicketResponsible###RequiredLock
- Ticket::Frontend::AgentTicketResponsible###TicketType
- Ticket::Frontend::AgentTicketResponsible###Service
- Ticket::Frontend::AgentTicketResponsible###Owner
- Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
- Ticket::Frontend::AgentTicketResponsible###Responsible
- Ticket::Frontend::AgentTicketResponsible###State
- Ticket::Frontend::AgentTicketResponsible###StateType
- Ticket::Frontend::AgentTicketResponsible###StateDefault
- Ticket::Frontend::AgentTicketResponsible###Note
- Ticket::Frontend::AgentTicketResponsible###Subject
- Ticket::Frontend::AgentTicketResponsible###Body
- Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
- Ticket::Frontend::AgentTicketResponsible###InformAgent
- Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
- Ticket::Frontend::AgentTicketResponsible###ArticleTypes
- Ticket::Frontend::AgentTicketResponsible###Priority
- Ticket::Frontend::AgentTicketResponsible###PriorityDefault
- Ticket::Frontend::AgentTicketResponsible###Title
- Ticket::Frontend::AgentTicketResponsible###TicketFreeText
- Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
- Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
- Ticket::Frontend::AgentTicketResponsible###HistoryType
- Ticket::Frontend::AgentTicketResponsible###HistoryComment
- Frontend::Agent::Ticket::ViewSearch
- Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
- Ticket::Frontend::AgentTicketSearch###SearchLimit
- Ticket::Frontend::AgentTicketSearch###SearchPageShown
- Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
- Ticket::Frontend::AgentTicketSearch###TicketFreeText
- Ticket::Frontend::AgentTicketSearch###TicketFreeTime
- Ticket::Frontend::AgentTicketSearch###SortBy::Default
- Ticket::Frontend::AgentTicketSearch###Order::Default
- Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
- Ticket::Frontend::AgentTicketSearch###SearchCSVData
- Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
- Frontend::Agent::Ticket::ViewStatus
- Frontend::Agent::Ticket::ViewZoom
- Ticket::Frontend::PlainView
- Ticket::Frontend::ZoomExpand
- Ticket::Frontend::ZoomExpandSort
- Ticket::ZoomAttachmentDisplay
- Ticket::ZoomAttachmentDisplayCount
- Ticket::ZoomTimeDisplay
- Ticket::Frontend::TicketArticleFilter
- Ticket::Frontend::ZoomRichTextForce
- Ticket::Frontend::HTMLArticleHeightDefault
- Ticket::Frontend::HTMLArticleHeightMax
- Frontend::Agent::TicketOverview
- Frontend::Customer
- Frontend::Customer::ModuleRegistration
- CustomerFrontend::Module###CustomerTicketOverView
- CustomerFrontend::Module###CustomerTicketMessage
- CustomerFrontend::Module###CustomerTicketZoom
- CustomerFrontend::Module###CustomerTicketPrint
- CustomerFrontend::Module###CustomerZoom
- CustomerFrontend::Module###CustomerTicketAttachment
- CustomerFrontend::Module###CustomerTicketSearch
- Frontend::Customer::Preferences
- Frontend::Customer::Ticket::ViewNew
- Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
- Ticket::Frontend::CustomerTicketMessage###Priority
- Ticket::Frontend::CustomerTicketMessage###PriorityDefault
- Ticket::Frontend::CustomerTicketMessage###StateDefault
- Ticket::Frontend::CustomerTicketMessage###ArticleType
- Ticket::Frontend::CustomerTicketMessage###SenderType
- Ticket::Frontend::CustomerTicketMessage###HistoryType
- Ticket::Frontend::CustomerTicketMessage###HistoryComment
- CustomerPanelSelectionType
- CustomerPanelSelectionString
- CustomerPanelOwnSelection
- CustomerPanel::NewTicketQueueSelectionModule
- Ticket::Frontend::CustomerTicketMessage###TicketFreeText
- Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
- Frontend::Customer::Ticket::ViewSearch
- Ticket::CustomerTicketSearch::SearchLimit
- Ticket::CustomerTicketSearch::SearchPageShown
- Ticket::CustomerTicketSearch::SortBy::Default
- Ticket::CustomerTicketSearch::Order::Default
- Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
- Ticket::Frontend::CustomerTicketSearch###TicketFreeText
- Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
- Frontend::Customer::Ticket::ViewZoom
- Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
- Ticket::Frontend::CustomerTicketZoom###ArticleType
- Ticket::Frontend::CustomerTicketZoom###SenderType
- Ticket::Frontend::CustomerTicketZoom###HistoryType
- Ticket::Frontend::CustomerTicketZoom###HistoryComment
- Ticket::Frontend::CustomerTicketZoom###Priority
- Ticket::Frontend::CustomerTicketZoom###PriorityDefault
- Ticket::Frontend::CustomerTicketZoom###State
- Ticket::Frontend::CustomerTicketZoom###StateDefault
- Ticket::Frontend::CustomerTicketZoom###StateType
- Frontend::Queue::Preferences
- Frontend::SLA::Preferences
- Frontend::Service::Preferences
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Schlüssel-Feldes 1 für Artikeln. Damit kann eine neue Artikel-Eigenschaft definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey1'} = {
'Work' => 'Work'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey1::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 1 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText1'} = {
'' => '-',
'Bugfix' => 'Bugfix',
'Consulting' => 'Consulting',
'Research' => 'Research'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText1::DefaultSelection'} = 'Research';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freier-Key-Feldes 2 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey2'} = {
'' => '-',
'Work' => 'Work'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 2 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey2::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 2 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText2'} = {
'' => '-',
'Bugfix' => 'Bugfix',
'Consulting' => 'Consulting',
'Research' => 'Research'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 2 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText2::DefaultSelection'} = 'Research';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 3 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey3'} = {
'' => '-',
'Work' => 'Work'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeKey3::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 3 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::ArticleFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ArticleFreeText3'} = {
'' => '-',
'Bugfix' => 'Bugfix',
'Consulting' => 'Consulting',
'Research' => 'Research'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wählen Sie das TicketSearchIndex-Modul um die Volltextsuch-Geschwindigkeit der Artikel (Von, An, Cc, Betreff und Body Suche) zu verbessern. Runtime sicht in dem allen aktuellen Datensätzen zur Laufzeit (bis ca. 50.000 Tickets). StaticDB entfernt unnötige oder doppelte Wörter und baut einen Index direkt nach der Artikel Erstellung (dies verbessert Volltextsuchen um bis zu ca. 50%). Um einen initialen Index zu erstellen kann "bin/otrs.RebuildFulltextIndex.pl" benutzt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::FulltextSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SearchIndexModule'} = 'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Attribute um den Volltext-Index zu konfigurieren (Notiz: Nach einer Änderung muss "bin/otrs.RebuildFulltextIndex.pl" aufgerufen werden um den Index neu zu generieren). | ||
| Group: | Ticket | ||
| SubGroup: | Core::FulltextSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SearchIndex::Attribute'} = {
'WordCountMax' => '1000',
'WordLengthMax' => '30',
'WordLengthMin' => '3'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul für automatisches erstellen des Artikel-Index nach eine Artikel-Erstellung. | ||
| Group: | Ticket | ||
| SubGroup: | Core::FulltextSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} = {
'Event' => '(ArticleCreate|ArticleUpdate)',
'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Maximale Anzahl von Auto-Antworten an eine Email-Adresse pro Tag (Schutz vor Emailschleifen). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterMaxEmails'} = '40';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Maximale Größe für Mails, die via POP3/POP3S/IMAP/IMAPS abgeholt werden können (in KBytes). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMasterMaxEmailSize'} = '16384';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die "bin/PostMasterMailAccount.pl" baut eine neue Verbindung zum POP3/POP3S/IMAP/IMAPS-Server nach der hier angegebenen Anzahl an Nachrichten auf. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMasterReconnectMessage'} = '20';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Modul zum Schutz vor Endlos-Schleifen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'LoopProtectionModule'} = 'Kernel::System::PostMaster::LoopProtection::DB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn "FS" für LoopProtectionModule ausgewählt wurde, muss eine Logdatei angegeben werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'LoopProtectionLog'} = '<OTRS_CONFIG_Home>/var/log/LoopProtection';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sollen HTML-Mails in Textnachrichten umgewandelt werden? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterAutoHTML2Text'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sollen auf die Header-Einträge für In-Reply-To und References-Header Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInReferences'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sollen in den Email-Body Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInBody'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sollen in den Email-Anhängen Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInAttachment'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sollen in den Email-Plain/Raw Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist? | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpSearchInRaw'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Geben Sie die UserID in der Datenbank für Postmaster an. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterUserID'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Postmaster default Queue. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterDefaultQueue'} = 'Raw';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Priorität neuer Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterDefaultPriority'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Der Standard-Status neuer Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterDefaultState'} = 'new';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Status für ein Ticket, für das ein Follow-up eintrifft. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpState'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Status für ein Ticket, für das ein Follow-up eintrifft und das Ticket bereits geschlossen war. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpStateClosed'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll eine Benachrichtigung über ein Follow-up nur an den Eigentümer des Tickets gesendet werden? Der Standard ist, dass alle Agenten über ein Follow up und somit über ein freies Ticket benachrichtigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Alle überwachten X-Header-Einträge. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostmasterX-Header'} = [
'From',
'To',
'Cc',
'Reply-To',
'ReplyTo',
'Subject',
'Message-ID',
'Message-Id',
'Resent-To',
'Resent-From',
'Precedence',
'Mailing-List',
'List-Id',
'List-Archive',
'Errors-To',
'References',
'In-Reply-To',
'X-Loop',
'X-Spam-Flag',
'X-Spam-Status',
'X-Spam-Level',
'X-No-Loop',
'X-Priority',
'Importance',
'X-Mailer',
'User-Agent',
'Organization',
'X-Original-To',
'Delivered-To',
'Return-Path',
'X-OTRS-Loop',
'X-OTRS-Info',
'X-OTRS-Priority',
'X-OTRS-Queue',
'X-OTRS-Lock',
'X-OTRS-Ignore',
'X-OTRS-State',
'X-OTRS-State-PendingTime',
'X-OTRS-Type',
'X-OTRS-Service',
'X-OTRS-SLA',
'X-OTRS-CustomerNo',
'X-OTRS-CustomerUser',
'X-OTRS-ArticleKey1',
'X-OTRS-ArticleKey2',
'X-OTRS-ArticleKey3',
'X-OTRS-ArticleValue1',
'X-OTRS-ArticleValue2',
'X-OTRS-ArticleValue3',
'X-OTRS-SenderType',
'X-OTRS-ArticleType',
'X-OTRS-TicketKey1',
'X-OTRS-TicketKey2',
'X-OTRS-TicketKey3',
'X-OTRS-TicketKey4',
'X-OTRS-TicketKey5',
'X-OTRS-TicketKey6',
'X-OTRS-TicketKey7',
'X-OTRS-TicketKey8',
'X-OTRS-TicketKey9',
'X-OTRS-TicketKey10',
'X-OTRS-TicketKey11',
'X-OTRS-TicketKey12',
'X-OTRS-TicketKey13',
'X-OTRS-TicketKey14',
'X-OTRS-TicketKey15',
'X-OTRS-TicketKey16',
'X-OTRS-TicketValue1',
'X-OTRS-TicketValue2',
'X-OTRS-TicketValue3',
'X-OTRS-TicketValue4',
'X-OTRS-TicketValue5',
'X-OTRS-TicketValue6',
'X-OTRS-TicketValue7',
'X-OTRS-TicketValue8',
'X-OTRS-TicketValue9',
'X-OTRS-TicketValue10',
'X-OTRS-TicketValue11',
'X-OTRS-TicketValue12',
'X-OTRS-TicketValue13',
'X-OTRS-TicketValue14',
'X-OTRS-TicketValue15',
'X-OTRS-TicketValue16',
'X-OTRS-TicketTime1',
'X-OTRS-TicketTime2',
'X-OTRS-TicketTime3',
'X-OTRS-TicketTime4',
'X-OTRS-TicketTime5',
'X-OTRS-TicketTime6',
'X-OTRS-FollowUp-Priority',
'X-OTRS-FollowUp-Queue',
'X-OTRS-FollowUp-Lock',
'X-OTRS-FollowUp-State',
'X-OTRS-FollowUp-State-PendingTime',
'X-OTRS-FollowUp-Type',
'X-OTRS-FollowUp-Service',
'X-OTRS-FollowUp-SLA',
'X-OTRS-FollowUp-ArticleKey1',
'X-OTRS-FollowUp-ArticleKey2',
'X-OTRS-FollowUp-ArticleKey3',
'X-OTRS-FollowUp-ArticleValue1',
'X-OTRS-FollowUp-ArticleValue2',
'X-OTRS-FollowUp-ArticleValue3',
'X-OTRS-FollowUp-SenderType',
'X-OTRS-FollowUp-ArticleType',
'X-OTRS-FollowUp-TicketKey1',
'X-OTRS-FollowUp-TicketKey2',
'X-OTRS-FollowUp-TicketKey3',
'X-OTRS-FollowUp-TicketKey4',
'X-OTRS-FollowUp-TicketKey5',
'X-OTRS-FollowUp-TicketKey6',
'X-OTRS-FollowUp-TicketKey7',
'X-OTRS-FollowUp-TicketKey8',
'X-OTRS-FollowUp-TicketKey9',
'X-OTRS-FollowUp-TicketKey10',
'X-OTRS-FollowUp-TicketKey11',
'X-OTRS-FollowUp-TicketKey12',
'X-OTRS-FollowUp-TicketKey13',
'X-OTRS-FollowUp-TicketKey14',
'X-OTRS-FollowUp-TicketKey15',
'X-OTRS-FollowUp-TicketKey16',
'X-OTRS-FollowUp-TicketValue1',
'X-OTRS-FollowUp-TicketValue2',
'X-OTRS-FollowUp-TicketValue3',
'X-OTRS-FollowUp-TicketValue4',
'X-OTRS-FollowUp-TicketValue5',
'X-OTRS-FollowUp-TicketValue6',
'X-OTRS-FollowUp-TicketValue7',
'X-OTRS-FollowUp-TicketValue8',
'X-OTRS-FollowUp-TicketValue9',
'X-OTRS-FollowUp-TicketValue10',
'X-OTRS-FollowUp-TicketValue11',
'X-OTRS-FollowUp-TicketValue12',
'X-OTRS-FollowUp-TicketValue13',
'X-OTRS-FollowUp-TicketValue14',
'X-OTRS-FollowUp-TicketValue15',
'X-OTRS-FollowUp-TicketValue16',
'X-OTRS-FollowUp-TicketTime1',
'X-OTRS-FollowUp-TicketTime2',
'X-OTRS-FollowUp-TicketTime3',
'X-OTRS-FollowUp-TicketTime4',
'X-OTRS-FollowUp-TicketTime5',
'X-OTRS-FollowUp-TicketTime6'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Filtern und Ändern eingehender Nachrichten. Blocken und Ignorieren von Spam mit Hilfe der noreply@-Adresse. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
'Match' => {
'From' => 'noreply@'
},
'Module' => 'Kernel::System::PostMaster::Filter::Match',
'Set' => {
'X-OTRS-Ignore' => 'yes'
},
'StopAfterMatch' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Filtern und Ändern eingehender Nachrichten. Generiert eine 4 stellige Nummer im Ticket-Frei-Text, verwendet reguläre Ausdrücke in Form von => '(.+?)@.+?', und verwendet () als [***] in Set =>. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = {
'Match' => {
'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
},
'Module' => 'Kernel::System::PostMaster::Filter::Match',
'Set' => {
'X-OTRS-TicketKey-1' => 'SomeNumber',
'X-OTRS-TicketValue-1' => '[***]'
},
'StopAfterMatch' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Blocken aller Emails ohne gültiger Ticket-Nummer in Betreff mit Von: @example.com-Adresse. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} = {
'Match' => {
'From' => '@example.com'
},
'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
'Set' => {
'X-OTRS-Ignore' => 'yes'
},
'StopAfterMatch' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Betreff für NewTicketReject-Filter Email. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} = 'Email Rejected';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nachricht für NewTicketReject-Filter Email. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} = '
Dear Customer,
unfortunately you have no valid ticket number
in your subject, so this email can\'t processed.
Please create a new ticket via the customer panel.
Thanks for your help!
Your Helpdesk Team
';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | CMD Beispiel Setup. Ignorieren alle Emails wenn das externe eine Rückgabe liefert (Email wird auf STDIN in some.bin piped). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} = {
'CMD' => '/usr/bin/some.bin',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Ignore' => 'yes'
}
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Spam Assassin Beispiel Setup. Von Spamassassin gekennzeichnete Nachrichten werden ignoriert. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = {
'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Ignore' => 'yes'
}
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Spam Assassin Beispiel Setup. Markierte Nachrichten werden in eine Spam-Queue verschoben. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} = {
'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Queue' => 'spam'
}
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Anwenden von Datenbank-Filter-Ablagen (als erstes anwenden). | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} = {
'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul um eingehende Email als "email-internal" zu setzen (wenn an diesen Sender die Email urspruenglich als "email-internal" weitergeleitet wirde). ArticleType und SenderType definieren die Werte welche die neue eingehende Email haben soll. | ||
| Group: | Ticket | ||
| SubGroup: | Core::PostMaster | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} = {
'ArticleType' => 'email-internal',
'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
'SenderType' => 'customer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket-Identifikator, z. B. Ticket#,Call#, MyTicket#. Als Standard wird Ticket# verwendet. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Hook'} = 'Ticket#';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Der Teiler zwischen Ticket-Identifikator (TicketHook) und der Ticket-Nummer. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::HookDivider'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Maximal zulässige Größe des Betreffs bei einer Email-Antwort. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SubjectSize'} = '100';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Präfix im Betreff bei einer Email-Antwort, z. B. RE, AW oder AS. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::SubjectRe'} = 'Re';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Name der persönlich zusammengestellten Queues eines Agenten. Diese Queues können innerhalb der persönlichen Einstellungen ausgewählt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomQueue'} = 'My Queues';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn es möglich sein soll, jeden Agenten des Systems zum Besitzer eines Tickets machen zu können muss dies aktiviert werden (kann für ASP nützlich sein). Normal werden nur die Agenten angezeigt, welche rw-Rechte in der Queue des Tickets haben. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ChangeOwnerToEveryone'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modus, wie der 'neue Nachrichten' Zähler im Agenten-Navigationsbar benutzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NewMessageMode'} = 'ArticleLastSender';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivieren des Ticket-Verantwortlichkeits-Features. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn das Ticket-Verantwortlichkeits-Feature aktiviert ist, wird beim nicht gesetzten Verantwortlichen der Besitzer auch automatisch als Verantwortlich gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::ResponsibleAutoSet'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn das Ticket-Typ Feature aktiviert ist, können Ticket Typen pro Ticket gesetzt werden (z. B. incident, problem, change, ...). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Type'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn das Ticket-Service/SLA Feature aktiviert ist, können Ticket Services und SLAs pro Ticket gesetzt werden (z. B. Email, Arbeitsplatz, Netzwerk, ...). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl des Moduls zur Generierung der Ticketnummern. "AutoIncrement" zählt die Ticketnummer automatisch hoch und verbindet sie mit der SystemID. Es wird das Format SystemID. Counter verwendet, z. B. 1010138, 1010139. "Date" generiert die Ticketnummer aus Datum, SystemID und dem Counter, es wird das Format "Jahr.Monat.Tag.SystemID.Counter verwendet, z. B. 200206231010138, 200206231010139. "DateChecksum" erzeugt die Ticketnummer aus dem Datum, der SystemID, dem Counter und einer Checksumme. Es wird das Format "Jahr.Monat.Tag.SystemID.Counter.CheckSumme verwendet, z. B. 2002070110101520, 2002070110101535. "Random" generiert aus der SystemID und einer Zufallszahl die Ticketnummern. Es wird das Format SystemID.Random verwendet, z. B. 100057866352, 103745394596. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::DateChecksum';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn "AutoIncrement" für TicketNumberGenerator ausgewählt wurde, kann hier die minimale Länge des Zählers (Counters) festgelegt werden. Standard ist 5, d.h. der Counter startet ab 10000. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NumberGenerator::MinCounterSize'} = '5';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | SystemID benutzen um Nachfragen zu erkennen (auf "Nein" stellen, wenn die SystemID im Betrieb verändert wurde). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::NumberGenerator::CheckSystemID'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Pfad und Verzeichnis zur Logdatei für den Ticket-Counter. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CounterLog'} = '<OTRS_CONFIG_Home>/var/log/TicketCounter.log';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | IndexAccelerator, wählen Sie das gewünschte BackendModul aus. "RuntimeDB" generiert jede QueueAnsicht "on the fly" aus der Tickettabelle. Bis zu einer Anzahl von 60.000 Tickets insgesamt und 6.000 offenen Tickets sollten Sie mit diesem Modul kein Performanceproblem bekommen. Für Installationen mit über 80.000 Tickets insgesamt und 6.000 offenen Tickets sollte das Modul "StaticDB" gewählt werden. Für das Modul wird eine extra Tabelle (ticket_index) verwendet, die ähnlich wie ein "view" arbeitet. Benutzen Sie für die erste Einrichtung der Tabelle das Skript "bin/RebuildTicketIndex.pl". | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::IndexModule'} = 'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wählen Sie das TicketStorage-Modul aus und legen sie fest, wie die Anhänge zu Artikeln gespeichert werden sollen. "DB" speichert alle Daten in der Datenbank. Wird nur mit kleinen Anhängen gearbeitet, ist das kein Problem. "FS" legt die Daten im Filesystem ab, der Zugriff ist schneller. Allerdings sollte bei Verwendung von "FS" der WEB-Server unter dem selben Benutzer laufen, der auch für OTRS verwendet wird. Sie können das Modul auch für laufende Systeme ändern, es wird trotzdem weiter auf alle Daten zugegriffen und auch die Daten, die mit Hilfe des anderen Moduls gespeichert wurden, bleiben verfügbar. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::StorageModule'} = 'Kernel::System::Ticket::ArticleStorageDB';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wurde "FS" als ArticleStorageModule ausgewählt, muss das Verzeichnis angegeben werden, in dem die Daten abgelegt werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'ArticleDir'} = '<OTRS_CONFIG_Home>/var/article';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul aktualisiert den Ticket Übersichts-Index. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-AcceleratorUpdate'} = {
'Event' => '(TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate)',
'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul für automatisches Setzen eines neuen Ticketstatus nach dem das Ticket gesperrt wurde. Der Schlüssel ist der aktuelle Status, der Inhalt der Status nach dem Sperren. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-ForceStateChangeOnLock'} = {
'Event' => 'TicketLockUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceState',
'new' => 'open'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul um Besitzer zurück zu setzen Ticket zu entsperren wenn das Ticket verschoben wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-ForceOwnerResetOnMove'} = {
'Event' => 'TicketQueueUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul um den Verantwortlichen (wenn noch nicht gesetzt) automatisch nach dem ersten Besitzer Update zu aktualisieren. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'1-ResponsibleAutoSet'} = {
'Event' => 'TicketOwnerUpdate',
'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul um Benachrichtigungen zu versenden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'5-NotificationEvent'} = {
'Event' => '',
'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
'Transaction' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul für automatische Aufhebung der Sperrung eines Tickets nach dem verschieben in eine andere Queue. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} = {
'Event' => 'TicketQueueUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ticket Event Modul aktualisiert den Ticket Eskalations-Index. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'99-EscalationIndex'} = {
'Event' => '(TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate)',
'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ein Modul mit angepassten Funktionen das Kernel::System::Ticket überschreibt (z. B. Kernel::System::Ticket::Custom). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::CustomModule'} = 'Kernel::System::Ticket::Custom';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig sichtbare Sender Typen (Default: customer). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ViewableSenderTypes'} = [
'\'customer\''
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig angezeigte Locks. Default: unlock, tmp_lock. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ViewableLocks'} = [
'\'unlock\'',
'\'tmp_lock\''
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Status für Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ViewableStateType'} = [
'new',
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Status für nicht gelockte Ticketes. Sie können Tickets mit Hilfe des Skripts "bin/UnlockTickets.pl" in diesen Status versetzen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::UnlockStateType'} = [
'new',
'open'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Erinnerungs-Nachrichten von entsperrten Tickets nach dem Erreichen des Termins nur an den Besitzer senden (nicht an alle Agenten der Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingNotificationOnlyToOwner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benachrichtigung des Verantwortlichen beim versenden von Erinnerungs-Nachrichten deaktivieren (Ticket::Responsible muss aktiviert sein um Verantwortlichen-Unterstützung zu unterstützen). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingNotificationNotToResponsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Status für die Erinnerung an wartende Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingReminderStateType'} = [
'pending reminder'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mögliche Status für anstehende (pending) Tickets, für die das Zeitlimit erreicht wurde. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::PendingAutoStateType'} = [
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition welche Status automatisch gesetzt werden soll (Inhalt) nach dem erreichen des "Warten Zeit" (Schlüssel). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::StateAfterPending'} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die unterschiedlichen Zugriffsrechte der Agenten innerhalb des Systems (möglich sind zusätzlich note, close, pending, customer, freetext, move, compose, responsible, forward und bounce - rw sollte das letzte in der Aufzählung bleiben). | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'System::Permission'} = [
'ro',
'move_into',
'create',
'note',
'owner',
'priority',
'rw'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Überprüfen des Eigentümers. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'1-OwnerCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Überprüfen des Verantwortlichen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zur Überprüfung, ob ein Benutzer in einer bestimmten Gruppe ist. Hat der Benutzer ro- und rw-Zugriffsrechte, wird der Zugriff erlaubt. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'3-GroupCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Überprüfen des Beobachters. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Permission'}->{'4-WatcherCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zur Überprüfung der Zugriffsrechte für Benutzergruppen auf Customer-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} = {
'Granted' => '0',
'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
'Required' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Den Zugriff erlauben, wenn die Customer ID übereinstimmt und auf die Gruppe zugegriffen werden darf. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum überprüfen der Rechte eines Customers. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
'Required' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Customer-Benachrichtigungen an bestimmte gemapte Customer verschicken. Standardmäßig wird nur der letzte Customer-Sender benachrichtigt. | ||
| Group: | Ticket | ||
| SubGroup: | Core::Ticket | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerNotifyJustToRealCustomer'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Dieses ACL Modul ermöglicht es, Eltern-Tickets so lange nicht zu schließen, wie noch Kinder-Tickets offen sind ("State" definiert welcher Status nicht mehr möglich sein soll). | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketACL | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} = {
'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
'State' => [
'closed successful',
'closed unsuccessful'
]
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivierung der Ticket-Bulk-Action Funktionalität im Agent-Frontend um gleichzeitig mehreren Tickets bearbeiten zu können. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketBulkAction | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::BulkFeature'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Schlüssel-Feldes 1 für Tickets. Damit kann eine neue Ticket-Eigenschaft definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey1'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey1::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 1 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText1'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText1::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 1 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText1::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freier-Key-Feldes 2 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey2'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 2 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey2::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 2 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText2'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 2 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText2::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 2 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText2::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 3 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey3'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey3::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 3 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText3'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText3::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 3 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText3::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 4 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey4'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 4 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey4::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 4 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText4'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 4 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText4::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 4 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText4::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 5 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey5'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 5 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey5::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 5 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText5'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 5 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText5::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 5 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText5::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 6 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey6'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 6 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey6::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 6 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText6'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 6 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText6::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 6 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText6::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 7 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey7'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 7 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey7::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 7 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText7'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 7 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText7::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 7 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText7::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 8 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey8'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 8 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey8::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 8 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText8'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 8 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText8::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 8 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText8::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 9 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey9'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 9 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey9::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 9 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText9'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 9 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText9::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 9 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText9::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 10 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey10'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 10 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey10::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 10 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText10'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 10 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText10::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 10 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText10::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 11 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey11'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 11 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey11::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 11 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText11'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 11 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText11::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 11 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText11::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 12 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey12'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 12 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey12::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 12 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText12'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 12 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText12::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 12 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText12::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 13 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey13'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 13 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey13::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 13 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText13'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 13 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText13::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 13 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText13::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 14 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey14'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 14 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey14::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 14 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText14'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 14 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText14::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 14 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText14::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 15 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey15'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 15 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey15::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 15 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText15'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 15 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText15::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 15 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText15::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiSchlüsselFeldes 16 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey16'} = {
'Product' => 'Product'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiSchlüsselFeldes 16 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeKey16::DefaultSelection'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des FreiTextFeldes 16 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText16'} = {
'' => '-',
'Notebook' => 'Notebook',
'PC' => 'PC',
'Phone' => 'Phone'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Auswahl des FreiTextFeldes 16 wenn mehrere Optionen definiert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText16::DefaultSelection'} = 'Notebook';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Freien-Text-Feldes 16 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeText16::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Registrierung des TicketFreeFieldDefault Event-Moduls. Wenn alle über dieses Modul definierten Aktionen bei dem gleichen Event ausgeführt werden kann auch zusätzlich das Event definiert werden (z. B. Event => TicketCreate). Dies bringt weitere Performance für das System. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} = {
'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
'Transaction' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. Welche Events zur Verfügung stehen kann man im Developer-Handbuch Kapitel "Ticket Event Module" nachlesen, welches unter http://doc.otrs.org/ einzusehen ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} = {
'Counter' => '1',
'Event' => 'TicketCreate',
'Key' => 'TicketType',
'Value' => 'Default'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTextDefault | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} = {
'Counter' => '',
'Event' => '',
'Key' => '',
'Value' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Schlüssels von TicketFreeTime Feld 1. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey1'} = 'Termin1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definiert, ob TicketFreeTime Feld 1 optional ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional1'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 1. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff1'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition der Zeitspanne, die im TicketFreeTime Feld 1 selektiert werden kann. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod1'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Schlüssels von TicketFreeTime Feld 2. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey2'} = 'Termin2';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definiert, ob TicketFreeTime Feld 2 optional ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional2'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 2. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff2'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition der Zeitspanne, die im TicketFreeTime Feld 2 selektiert werden kann. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod2'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Schlüssels von TicketFreeTime Feld 3. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey3'} = 'Termin3';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definiert, ob TicketFreeTime Feld 3 optional ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional3'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 3. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff3'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition der Zeitspanne, die im TicketFreeTime Feld 3 selektiert werden kann. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod3'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Schlüssels von TicketFreeTime Feld 4. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey4'} = 'Termin4';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definiert, ob TicketFreeTime Feld 4 optional ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional4'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 4. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff4'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition der Zeitspanne, die im TicketFreeTime Feld 4 selektiert werden kann. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod4'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Schlüssels von TicketFreeTime Feld 5. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey5'} = 'Termin5';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definiert, ob TicketFreeTime Feld 5 optional ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional5'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 5. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff5'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition der Zeitspanne, die im TicketFreeTime Feld 5 selektiert werden kann. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimePeriod5'} = {
'YearPeriodFuture' => '5',
'YearPeriodPast' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Schlüssels von TicketFreeTime Feld 6. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeKey6'} = 'Termin6';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definiert, ob TicketFreeTime Feld 6 optional ist. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeOptional6'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 6. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketFreeTime | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'TicketFreeTimeDiff6'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivieren oder deaktivieren der Ticket-Beobachter Funktionalität. | ||
| Group: | Ticket | ||
| SubGroup: | Core::TicketWatcher | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Watcher'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminQueue-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminQueue'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Queue',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminResponse-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminResponse'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Responses',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Response'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminQueueRespnses-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminQueueResponses'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Responses <-> Queue',
'Prio' => '300'
},
'NavBarName' => 'Admin',
'Title' => 'Responses <-> Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminAutoResponses-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminAutoResponse'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Auto Responses',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Auto Responses'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminQueueAutoResponses-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Auto Responses <-> Queue',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Auto Responses <-> Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminAttachment-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminAttachment'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Attachments',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'Attachment'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminResponseAttachment-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminResponseAttachment'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block2',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Attachments <-> Responses',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Attachments <-> Responses'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminSalutation-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSalutation'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Salutation',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Salutation'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminSignature-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSignature'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Signature',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Signature'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminSystemAddress-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSystemAddress'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Email Addresses',
'Prio' => '300'
},
'NavBarName' => 'Admin',
'Title' => 'System address'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminNotification-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminNotification'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Notification',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Notification'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminNotificationEvent-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminNotificationEvent'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Notification (Event)',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Notification'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration der AdminService Konfiguration im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminService'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Service',
'Prio' => '900'
},
'NavBarName' => 'Admin',
'Title' => 'Service'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration der AdminSLA Konfiguration im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminSLA'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'SLA',
'Prio' => '1000'
},
'NavBarName' => 'Admin',
'Title' => 'SLA'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminType-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminType'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Type',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Type'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminState-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminState'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Status',
'Prio' => '800'
},
'NavBarName' => 'Admin',
'Title' => 'State'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminPriority-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminPriority'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block3',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Priority',
'Prio' => '850'
},
'NavBarName' => 'Admin',
'Title' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AdminGenericAgent-Objekts im Admin-Bereich. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Admin::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AdminGenericAgent'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Block4',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'GenericAgent',
'Prio' => '300'
},
'NavBarName' => 'Admin',
'Title' => 'GenericAgent'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeit die für pending-Status zur aktuellen Zeit addiert wird (Angabe in Sekunden; 86400 Sekunden = 1 Tag). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PendingDiffTime'} = '86400';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzeige aller Eltern/Kind Queue-Listen als Liste (list) oder in Baumstruktur (tree). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ListType'} = 'tree';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Standard-Antworten im Agent-Interface können in einer Auswahlbox (Formular) oder als Links angezeigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::StdResponsesMode'} = 'Link';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzahl der Zeichen pro Zeile im EMail-Fenster. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TextAreaEmail'} = '82';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzahl der Zeichen pro Zeile im Notiz-Fenster. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TextAreaNote'} = '78';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzeige von Customer-Informationen in der Maske zum Erstellen einer Antwort (Telefon und Email)? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoCompose'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max. Anzeige an Zeichen für die Customer-Infomationen innerhalb der Antwort-Erstellen-Maske (Telefon and Email)? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} = '22';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzeige der Customer-Informationen im Ticket-Inhalt? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoZoom'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max. Anzeige der Zeichen in der Customer-Info für die Ticket-Zoom-Maske. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} = '22';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzeige der Customer-Info in der Queue-Ansicht? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoQueue'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Max. Anzeige der Zeichen in der Customer-Info für die Queue-Ansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} = '18';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivieren der Zeiterfassung. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AccountTime'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der Zeiteinheiten bei der Zeiterfassung (z. B. Arbeitseinheiten, Stunden, Minuten). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TimeUnits'} = ' (work units)';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Muss die benötigte Bearbeitungszeit angegeben werden? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NeedAccountedTime'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Müssen neu erstellte Nachrichten auf Rechtschreibfehler geprüft werden? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NeedSpellCheck'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möchten Sie die Besitzerauswahl im Telefon- und Email-Ticket gezeigt bekommen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewOwnerSelection'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möchten Sie die Verantworterauswahl im Telefon- und Email-Ticket gezeigt bekommen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewResponsibleSelection'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl des To: Anzeige-Typs. "Queue" zeigt alle Queues an, "SystemAddress" zeigt alle Systemadressen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewQueueSelectionType'} = 'Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn "Queue" für NewQueueSelectionType ausgewählt wurde, kann hier eine Zeichenkette für die Auswahl angegeben werden. Beispiel: "<Queue>" ist für Queue sinnvoll und "<Realname> <<Email>>" für SystemAddress. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewQueueSelectionString'} = '<Queue>';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn Sie diese Auswahl benutzen, ist sie nur für die TelefonAnsicht gültig. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::NewQueueOwnSelection'} = {
'1' => 'First Queue!',
'2' => 'Second Queue!'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sollen Kunden-Historie-Tickets in AgentTicketPhone, AgentTicketEmail und AgentTicketCustomer angezeigt werden? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ShowCustomerTickets'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardlink zur Customer-Datenbank (z. B. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' oder ''). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerDBLink'} = '$Env{"CGIHandle"}?Action=AgentTicketCustomer&TicketID=$Data{"TicketID"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Target-Attribut für den Link zur externen Customer-DB. Z.B. 'Target="cdb"'. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerDBLinkTarget'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Pfad zur Datei in der alle Einstellung zum QueueObject-Objekt gespeichert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonObject'}->{'QueueObject'} = 'Kernel::System::Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Pfad zur Datei in der alle Einstellungen zum TicketObject-Objekt gespeichert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonObject'}->{'TicketObject'} = 'Kernel::System::Ticket';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardwert des Action-Parameters. Dieses Frontend-Modul wird benutzt wenn kein Action-Parameter vorhanden ist. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonParam'}->{'Action'} = 'AgentDashboard';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard ID für die Queue, auf die sich das System beziehen soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Frontend::CommonParam'}->{'QueueID'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivieren oder deaktivieren der Autocomplete-Funktionalität für die Kundensuche im Agenteninterface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mindestanzahl von Zeichen zum Ausfuehren der Autocomplete-Funktionalität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} = '2';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wartezeit zwischen zwei Autocomplete-Queries. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} = '0.1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivieren oder deaktivieren von TypeAhead für die Autocomplete-Funktionalität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} = 'false';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzahl der Suchergebnisse für die Autocomplete-Funktionalität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} = '20';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Container für die Suchergebnisse der Autocomplete-Funktionalität dynamisch seine Breite anpassen?. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::CustomerSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das Dashboard Backend. "Limit" bedeutet die default angezeigten Einträge. "Group" ist verwendet um den Zugriff auf das Plugin einzuschränken (z. B. Group: admin;group1;group2;). ""Default" bedeutet ob das Plugin per default aktiviert ist oder ob dies der Anwender manuell machen muss. "CacheTTLLocal" ist die Cache-Zeit in Minuten nach der das Plugin erneut aufgerufen wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = {
'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All tickets where the reminder date has reached!',
'Filter' => 'Locked',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'UntilTime',
'Title' => 'Reminder Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das Dashboard Backend. "Limit" bedeutet die default angezeigten Einträge. "Group" ist verwendet um den Zugriff auf das Plugin einzuschränken (z. B. Group: admin;group1;group2;). ""Default" bedeutet ob das Plugin per default aktiviert ist oder ob dies der Anwender manuell machen muss. "CacheTTLLocal" ist die Cache-Zeit in Minuten nach der das Plugin erneut aufgerufen wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} = {
'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All tickets which are escalated!',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'EscalationTime',
'Title' => 'Escalated Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das Dashboard Backend. "Limit" bedeutet die default angezeigten Einträge. "Group" ist verwendet um den Zugriff auf das Plugin einzuschränken (z. B. Group: admin;group1;group2;). ""Default" bedeutet ob das Plugin per default aktiviert ist oder ob dies der Anwender manuell machen muss. "CacheTTLLocal" ist die Cache-Zeit in Minuten nach der das Plugin erneut aufgerufen wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0120-TicketNew'} = {
'Attributes' => 'StateType=new;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All new tickets!',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'Age',
'Title' => 'New Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das Dashboard Backend. "Limit" bedeutet die default angezeigten Einträge. "Group" ist verwendet um den Zugriff auf das Plugin einzuschränken (z. B. Group: admin;group1;group2;). ""Default" bedeutet ob das Plugin per default aktiviert ist oder ob dies der Anwender manuell machen muss. "CacheTTLLocal" ist die Cache-Zeit in Minuten nach der das Plugin erneut aufgerufen wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = {
'Attributes' => 'StateType=open;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'Tickets which need to be answered!',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'Age',
'Title' => 'Open Tickets / Need to be answered'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das Dashboard Backend. "Group" ist verwendet um den Zugriff auf das Plugin einzuschränken (z. B. Group: admin;group1;group2;). ""Default" bedeutet ob das Plugin per default aktiviert ist oder ob dies der Anwender manuell machen muss. "CacheTTL" ist die Cache-Zeit in Minuten nach der das Plugin erneut aufgerufen wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0250-TicketStats'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '45',
'Closed' => '1',
'Created' => '1',
'Default' => '1',
'Group' => '',
'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
'Permission' => 'rw',
'Title' => '7 Day Stats'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das Dashboard Backend. "Limit" bedeutet die default angezeigten Einträge. "Group" ist verwendet um den Zugriff auf das Plugin einzuschränken (z. B. Group: admin;group1;group2;). ""Default" bedeutet ob das Plugin per default aktiviert ist oder ob dies der Anwender manuell machen muss. "CacheTTL" ist die Cache-Zeit in Minuten nach der das Plugin erneut aufgerufen wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Dashboard | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'DashboardBackend'}->{'0260-TicketCalendar'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '2',
'Default' => '1',
'Group' => '',
'Limit' => '6',
'Module' => 'Kernel::Output::HTML::DashboardCalendar',
'Permission' => 'rw',
'Title' => 'Upcoming Events'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul für das Agent-Interface, das Tickets in den Status "seen" setzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleNotify | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NotifyModule'}->{'3-Ticket::AgentTicketSeen'} = {
'Module' => 'Kernel::Output::HTML::NotificationAgentTicketSeen'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul, das den Agents auf wichtige Tickets aufmerksam macht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleNotify | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NotifyModule'}->{'4-Ticket::TicketNotify'} = {
'Module' => 'Kernel::Output::HTML::NotificationAgentTicket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul, welches auf Benachrichtigungen und Eskalationen aufmerksam macht (ShownMax: maximal gezeigte Eskalationen, EscalationInMinutes: Zeigt Tickets welche in dieser Zeit eskallieren werden, CacheTime: Cache der Berechnung in Sekunden). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleNotify | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} = {
'CacheTime' => '40',
'EscalationInMinutes' => '120',
'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
'ShownMax' => '25'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketQueue-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketQueue'} = {
'Description' => 'Overview of all open Tickets',
'NavBar' => [
{
'AccessKey' => 'o',
'Block' => '',
'Description' => 'Overview of all open Tickets',
'Image' => 'overview.png',
'Link' => 'Action=AgentTicketQueue',
'Name' => 'QueueView',
'NavBar' => 'Ticket',
'Prio' => '100',
'Type' => ''
},
{
'AccessKey' => 't',
'Block' => 'ItemArea',
'Description' => 'Ticket-Area',
'Image' => 'desktop.png',
'Link' => 'Action=AgentTicketQueue',
'Name' => 'Ticket',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => 'Menu'
}
],
'NavBarName' => 'Ticket',
'Title' => 'QueueView'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketPhone-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPhone'} = {
'Description' => 'Create new Phone Ticket',
'NavBar' => [
{
'AccessKey' => 'n',
'Block' => '',
'Description' => 'Create new Phone Ticket (Inbound)',
'Image' => 'phone-new.png',
'Link' => 'Action=AgentTicketPhone',
'Name' => 'Phone-Ticket',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Phone-Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketPhoneOutbound-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} = {
'Description' => 'Phone Call',
'NavBarName' => 'Ticket',
'Title' => 'Phone-Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketEmail-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketEmail'} = {
'Description' => 'Create new email Ticket',
'NavBar' => [
{
'AccessKey' => 'e',
'Block' => '',
'Description' => 'Create new Email Ticket and send this out (Outbound)',
'Image' => 'mail_new.png',
'Link' => 'Action=AgentTicketEmail',
'Name' => 'Email-Ticket',
'NavBar' => 'Ticket',
'Prio' => '210',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Email-Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketSearch-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketSearch'} = {
'Description' => 'Search Tickets',
'NavBar' => [
{
'AccessKey' => 's',
'Block' => '',
'Description' => 'Search Tickets',
'Image' => 'search.png',
'Link' => 'Action=AgentTicketSearch',
'Name' => 'Search',
'NavBar' => 'Ticket',
'Prio' => '300',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Search'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketMailbox-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketMailbox'} = {
'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView',
'NavBarName' => 'Ticket',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketLockedView-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketLockedView'} = {
'Description' => 'Locked Tickets',
'NavBarName' => 'Ticket',
'Title' => 'Locked Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketResponsibleView-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} = {
'Description' => 'Responsible Tickets',
'NavBarName' => 'Ticket',
'Title' => 'Responsible Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketWatchView-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketWatchView'} = {
'Description' => 'Watched Tickets',
'NavBarName' => 'Ticket',
'Title' => 'Watched Tickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentCustomerSearch-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentCustomerSearch'} = {
'Description' => 'AgentCustomerSearch',
'NavBarName' => 'Ticket',
'Title' => 'AgentCustomerSearch'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketStatusView-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketStatusView'} = {
'Description' => 'Overview of all open tickets',
'NavBar' => [
{
'AccessKey' => 'v',
'Block' => '',
'Description' => 'Overview of all open Tickets',
'Image' => 'overview.png',
'Link' => 'Action=AgentTicketStatusView',
'Name' => 'StatusView',
'NavBar' => 'Ticket',
'Prio' => '110',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Status View'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketEscalationView-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} = {
'Description' => 'Overview of all escalated tickets',
'NavBar' => [
{
'AccessKey' => 'e',
'Block' => '',
'Description' => 'Overview Escalated Tickets',
'Image' => 'overview.png',
'Link' => 'Action=AgentTicketEscalationView',
'Name' => 'EscalationView',
'NavBar' => 'Ticket',
'Prio' => '120',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Escalation View'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentZoom-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentZoom'} = {
'Description' => 'compat module for AgentZoom to AgentTicketZoom',
'NavBarName' => 'Ticket',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketZoom-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketZoom'} = {
'Description' => 'Ticket Zoom',
'NavBarName' => 'Ticket',
'Title' => 'Zoom'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketAttachment-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketAttachment'} = {
'Description' => 'To download attachments',
'NavBarName' => 'Ticket',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketPlain-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPlain'} = {
'Description' => 'Ticket plain view of an email',
'NavBarName' => 'Ticket',
'Title' => 'Plain'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketNote-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketNote'} = {
'Description' => 'Ticket Note',
'NavBarName' => 'Ticket',
'Title' => 'Note'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketNote-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketMerge'} = {
'Description' => 'Ticket Merge',
'NavBarName' => 'Ticket',
'Title' => 'Merge'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketPending-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPending'} = {
'Description' => 'Ticket Pending',
'NavBarName' => 'Ticket',
'Title' => 'Pending'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Alle Parameter des TicketWatcher-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketWatcher'} = {
'Description' => 'A TicketWatcher Module',
'NavBarName' => 'Ticket-Watcher',
'Title' => 'Ticket-Watcher'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketPriority-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPriority'} = {
'Description' => 'Ticket Priority',
'NavBarName' => 'Ticket',
'Title' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketLock-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketLock'} = {
'Description' => 'Ticket Lock',
'NavBarName' => 'Ticket',
'Title' => 'Lock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketMove-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketMove'} = {
'Description' => 'Ticket Move',
'NavBarName' => 'Ticket',
'Title' => 'Move'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketHistory-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketHistory'} = {
'Description' => 'Ticket History',
'NavBarName' => 'Ticket',
'Title' => 'History'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketOwner-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketOwner'} = {
'Description' => 'Ticket Owner',
'NavBarName' => 'Ticket',
'Title' => 'Owner'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketResponsible-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketResponsible'} = {
'Description' => 'Ticket Responsible',
'NavBarName' => 'Ticket',
'Title' => 'Responsible'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketCompose-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketCompose'} = {
'Description' => 'Ticket Compose email Answer',
'NavBarName' => 'Ticket',
'Title' => 'Compose'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketBounce-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketBounce'} = {
'Description' => 'Ticket Compose Bounce Email',
'NavBarName' => 'Ticket',
'Title' => 'Bounce'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketForward-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketForward'} = {
'Description' => 'Ticket Forward Email',
'NavBarName' => 'Ticket',
'Title' => 'Forward'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketCustomer-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketCustomer'} = {
'Description' => 'Ticket Customer',
'NavBarName' => 'Ticket',
'Title' => 'Customer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketClose-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketClose'} = {
'Description' => 'Ticket Close',
'NavBarName' => 'Ticket',
'Title' => 'Close'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketFreeText-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketFreeText'} = {
'Description' => 'Ticket FreeText',
'NavBarName' => 'Ticket',
'Title' => 'Free Fields'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketPrint-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketPrint'} = {
'Description' => 'Ticket Print',
'NavBarName' => 'Ticket',
'Title' => 'Print'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des AgentTicketBulk-Objekts im Agent-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::Module'}->{'AgentTicketBulk'} = {
'Description' => 'Ticket bulk module',
'NavBarName' => 'Ticket',
'Title' => 'Bulk-Action'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul mit dem Agents über das Agent-Interface über die Anzahl von beobachteten Tickets benachrichtigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketWatcher'} = {
'Module' => 'Kernel::Output::HTML::NavBarTicketWatcher'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul mit dem Agents über das Agent-Interface über den Zeichensatz von Tickets benachrichtigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::LockedTickets'} = {
'Module' => 'Kernel::Output::HTML::NavBarLockedTickets'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul im Agenten-Interface zum direkten Zugriff auf Such-Profile. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchProfile'} = {
'Block' => 'ItemSearchProfile',
'Description' => 'Search-Template',
'MaxWidth' => '40',
'Module' => 'Kernel::Output::HTML::NavBarTicketSearchProfile',
'Name' => 'Search-Template'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul im Agenten-Interface zum direkten Zugriff auf Volltext-Suche. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::NavBarModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchFulltext'} = {
'Block' => 'ItemSearchFulltext',
'Description' => 'Fulltext-Search',
'Module' => 'Kernel::Output::HTML::NavBarTicketSearchFulltext',
'Name' => 'Fulltext-Search',
'Size' => '10'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das NewTicketNotify-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'NewTicketNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if there is a new ticket in "My Queues".',
'Label' => 'New ticket notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendNewTicketNotification',
'Prio' => '1000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das FollowUpNotify-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'FollowUpNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.',
'Label' => 'Follow up notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendFollowUpNotification',
'Prio' => '2000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das LockTimeoutNotify-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if a ticket is unlocked by the system.',
'Label' => 'Ticket lock timeout notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendLockTimeoutNotification',
'Prio' => '3000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das MoveNotify-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'MoveNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".',
'Label' => 'Move notification',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSendMoveNotification',
'Prio' => '4000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das WatcherNotify-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'WatcherNotify'} = {
'Activ' => '1',
'Colum' => 'Mail Management',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '0',
'Desc' => 'Send me a notification of an watched ticket like an owner of an ticket.',
'Label' => 'Watch notification',
'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher',
'PrefKey' => 'UserSendWatcherNotification',
'Prio' => '5000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das CustomQueue-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'CustomQueue'} = {
'Activ' => '1',
'Colum' => 'Other Options',
'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.',
'Label' => 'My Queues',
'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue',
'Permission' => 'ro',
'Prio' => '2000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das RefreshTime-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'RefreshTime'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'0' => 'off',
'10' => '10 minutes',
'15' => '15 minutes',
'2' => ' 2 minutes',
'5' => ' 5 minutes',
'7' => ' 7 minutes'
},
'DataSelected' => '0',
'Desc' => 'Select your QueueView refresh time.',
'Label' => 'QueueView refresh time',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserRefreshTime',
'Prio' => '3000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das CreateNextMask-Objekt in der Ansicht für die Einstellungen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'PreferencesGroups'}->{'CreateNextMask'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'' => 'CreateTicket',
'AgentTicketZoom' => 'TicketZoom'
},
'DataSelected' => '',
'Desc' => 'Select your screen after creating a new ticket.',
'Label' => 'Screen after new ticket',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserCreateNextMask',
'Prio' => '5000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Links um im AgentTicketZoom Attachments zum Download anzubieten. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleAttachmentModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} = {
'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Links um im AgentTicketZoom HTML-Attachments ansehen zu können. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleAttachmentModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} = {
'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Erstellen signierter Nachrichten (PGP oder S/MIME). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleComposeModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} = {
'Module' => 'Kernel::Output::HTML::ArticleComposeSign'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zum Verschlüsseln von neu erstellten Nachrichten (PGP oder S/MIME). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleComposeModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} = {
'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ein Agent-Interface-Artikel-Notiz-Modul um den PGP-Schlüssel zu checken. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Ein Agent-Interface-Modul um bei eingehenden Emails im der Ticketansicht den S/MIME-Schlüssel zu checken. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModule | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul für die Vorschau von PGP-verschlüsselten Nachrichten. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModulePre | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul für die Vorschau von mit S/MIME verschlüsselten Nachrichten. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ArticleViewModulePre | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} = {
'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird der Zurück-Link in der Linkleiste der Ticketansicht angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} = {
'Action' => '',
'Description' => 'Back',
'Link' => '$Env{"LastScreenOverview"}&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Back'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird der Sperren- bzw. Freigeben-Link in der Linkleiste der Ticketansicht angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} = {
'Action' => 'AgentTicketLock',
'Module' => 'Kernel::Output::HTML::TicketMenuLock',
'Name' => 'Lock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird der Historie-Link in der Linkleiste der Ticketansicht angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} = {
'Action' => 'AgentTicketHistory',
'Description' => 'Shows the ticket history!',
'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'History'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird der Drucken-Link in der Linkleiste der Ticketansicht angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} = {
'Action' => 'AgentTicketPrint',
'Description' => 'Print this ticket!',
'Link' => 'Action=AgentTicketPrint&TicketID=$QData{"TicketID"}',
'LinkParam' => 'target="print"',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Print'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird der Priorität-Link in der Linkleiste der Ticketansicht angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} = {
'Action' => 'AgentTicketPriority',
'Description' => 'Change the ticket priority!',
'Link' => 'Action=AgentTicketPriority&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link für "Freifelder" im Menü der Ticketansicht anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} = {
'Action' => 'AgentTicketFreeText',
'Description' => 'Change the ticket free fields!',
'Link' => 'Action=AgentTicketFreeText&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Free Fields'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird ein Link im Menü der Ticketansicht angezeigt, mit dem ein Ticket mit einem anderen Objekt verknüpft werden kann. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'320-Link'} = {
'Action' => 'AgentLinkObject',
'Description' => 'Link this ticket to an other objects!',
'Link' => 'Action=AgentLinkObject&SourceObject=Ticket&SourceKey=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Link'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zu den Besitzereinstellungen eines Tickets im Menü der Ticketansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} = {
'Action' => 'AgentTicketOwner',
'Description' => 'Change the ticket owner!',
'Link' => 'Action=AgentTicketOwner&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Owner'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zu den Verantwortlichereinstellungen eines Tickets im Menü der Ticketansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} = {
'Action' => 'AgentTicketResponsible',
'Description' => 'Change the ticket responsible!',
'Link' => 'Action=AgentTicketResponsible&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuResponsible',
'Name' => 'Responsible'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zur Anzeige des Customer-Links im Menü der Ticketansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} = {
'Action' => 'AgentTicketCustomer',
'Description' => 'Change the ticket customer!',
'Link' => 'Action=AgentTicketCustomer&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Customer'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul zur Anzeige des Notiz-Links innerhalb des Menüs der Ticketansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} = {
'Action' => 'AgentTicketNote',
'Description' => 'Add a note to this ticket!',
'Link' => 'Action=AgentTicketNote&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Note'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul kann der Link für "Merge" im Menü der Ticketansicht angezeigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} = {
'Action' => 'AgentTicketMerge',
'Description' => 'Merge this ticket!',
'Link' => 'Action=AgentTicketMerge&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Merge'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul kann der Link für "Warten" (pending) im Menü der Ticketansicht angezeigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} = {
'Action' => 'AgentTicketPending',
'Description' => 'Set this ticket to pending!',
'Link' => 'Action=AgentTicketPending&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Pending'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul werden die Subscribe- bzw. Unsubscribe-Links in der Linkleiste angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} = {
'Action' => 'AgentTicketWatcher',
'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher',
'Name' => 'Watch'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mit diesem Modul wird der Link zum schließen eines Tickets im Menü der Ticketansicht angezeigt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} = {
'Action' => 'AgentTicketClose',
'Description' => 'Close this ticket!',
'Link' => 'Action=AgentTicketClose&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Close'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zum Löschen verarbeiten. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Delete this ticket!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Delete'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zum Spam verarbeiten. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModule | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Mark as Spam!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Spam'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link für gesperrt / nicht gesperrt in der Ticketvorschau. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} = {
'Action' => 'AgentTicketLock',
'Module' => 'Kernel::Output::HTML::TicketMenuLock',
'Name' => 'Lock'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zum Zoomen in der Ticketvorschau. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} = {
'Action' => 'AgentTicketZoom',
'Description' => 'Look into a ticket!',
'Link' => 'Action=AgentTicketZoom&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Zoom'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | History Link in der Ticketvorschau. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} = {
'Action' => 'AgentTicketHistory',
'Description' => 'Shows the ticket history!',
'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'History'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link für die Priorität in der Ticketvorschau. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} = {
'Action' => 'AgentTicketPriority',
'Description' => 'Change the ticket priority!',
'Link' => 'Action=AgentTicketPriority&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Priority'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link für eine Notiz in der Ticketvorschau. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} = {
'Action' => 'AgentTicketNote',
'Description' => 'Add a note to this ticket!',
'Link' => 'Action=AgentTicketNote&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Note'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zum Schließen in der Ticketvorschau. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} = {
'Action' => 'AgentTicketClose',
'Description' => 'Close this ticket!',
'Link' => 'Action=AgentTicketClose&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Close'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zum Löschen in der Ticketvorschau. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Delete this ticket!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Delete'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Link zum Spam verarbeiten in der Ticketvorschau. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::MenuModulePre | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} = {
'Action' => 'AgentTicketMove',
'Description' => 'Mark as Spam!',
'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Spam'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} = 'bounce';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächster standardmäßiger Status nach dem Bouncen eines Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status für 'gebouncete' Nachrichten. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Bounce-Benachrichtigung an Kunden/Sender. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBounce | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::BounceText'} = 'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} = [
'open',
'closed',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewBulk | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} = 'close';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} = [
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} = '$Text{"Close"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewClose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} = 'compose';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig eingestellter Status bei der Beantwortung eines Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach der Beantwortung eines Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} = [
'open',
'closed',
'pending auto',
'pending reminder'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Textformat für Antworten ($QData{"OrigFrom"} ist Von-Feld 1:1, $QData{"OrigFromName"} ist nur der "Realname" des Von-Feldes). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"}
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}
$QData{"StdResponse"}
$QData{"Signature"}
';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeichen für Email Quotes. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Quote'} = '>';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Kunden Email-Adresse erstellen einer Antwort immer zu Empfänger-Liste hinzufügen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Beim Antwort erstellen originale Sender-Email mit der Email des derzeitigen Kunden ersetzen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Cc-Empfänger sollen beim Email-Beantworten nicht in die Empfänger Liste aufgenommen werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCompose | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCustomer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewCustomer | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Priorität für neue Email-tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Artikeltyp für neue Email-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} = 'email-external';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sender-Typ für neue Email-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} = 'agent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Betreff für neue Email-Tickets (z. B. 'Email ausgehend'). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext für ein neues Email-Ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status nach einem Email-Ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mögliche Status nach der Erstellung eines Email-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} = [
'open',
'pending auto',
'pending reminder',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Historien-Typ für neue Email-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEmailNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} = 'EmailAgent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeigt alle offenen Tickets an unabhängig ob Tickets von anderen Agenten gesperrt sind oder nicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEscalation | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} = '50';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung der Queue. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEscalation | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} = 'EscalationTime';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Reihenfolge der Queue (nach der Priorität). ASC: die ältesten Tickets zuerst. DESC: die neuesten zuerst. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewEscalation | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} = 'forward';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächster standardmäßiger Status nach dem Weiterleiten eines Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Weiterleiten eines Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Typ für weitergeleitete Nachrichten. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} = 'email-external';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mögliche Artikel-Typen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} = [
'email-external',
'email-internal'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewForward | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} = 'rw';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt. Wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} = [
'open',
'closed',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} = '$Text{"Note"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit eine Priorität auszuwählen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} = {
'1' => '1',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '1',
'3' => '1',
'4' => '1',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewFreeText | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung der Mailbox. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Reihenfolge der Mailbox. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung der Mailbox. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Reihenfolge der Mailbox. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung der Mailbox. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMailbox | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} = 'rw';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn Tickets zusammengefasst werden, kann der Sender ("Sender informieren"-Checkbox) darüber informiert werden. In diesem Textfeld kann die zugehörige Textvorlage definiert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MergeText'} = 'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn Tickets zusammengefasst werden, wird automatisch ein Artikel in dem stillgelegten Ticket erstellt, welcher folgenden Inhalt hat. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMerge | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AutomaticMergeText'} = 'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Die Queue-Auswahl beim Verschieben eines Tickets kann als Dropdown-Box oder in einem neuen Fensters angezeigt werden. Ist "Neues Fenster" ausgewählt kann eine Notiz beim Verschieben an das Ticket angefügt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::MoveType'} = 'form';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Setzen eines neuen Ticket-Status beim Verschieben. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mögliche Status nach dem Verschieben von Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::DefaultNextMoveStateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewMove | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} = 'note';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} = [
'open',
'closed',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} = '$Text{"Note"}';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewNote | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} = 'owner';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} = [
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} = '$Text{"Owner Update"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewOwner | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} = 'pending';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} = [
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} = 'pending reminder';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} = '$Text{"Pending"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPending | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardpriorität eines neuen Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Artikeltyp für neue Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} = 'phone';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sender-Typ bei neuen Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Betreff für neue Telefontickets (z. B. 'Telefon Anruf'). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard-Text für neue Telefontickets, z. B. 'Neues Ticket durch Anruf!'. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig vergebener nächster Status bei neuen Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mögliche Status nach einem Telefonticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} = [
'open',
'pending auto',
'pending reminder',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Historie-Typ bei neuen Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} = 'PhoneCallCustomer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Kommentar für die Historie bei neuen Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig vergebener Verknüpfungs-Typ von geteilten Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} = {
'Direction' => 'Target',
'LinkType' => 'ParentChild'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} = 'phone';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Notiztyp bei Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} = 'phone';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sendertyp bei Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} = 'agent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Betreff bei Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} = '$Text{"Phone call"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Text für Notizen für Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Vorauswahl des nächsten Status bei einer Telefonnotiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} = 'closed successful';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Mögliche Status nach dem hinzufügen einer Telefonnotiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} = [
'open',
'pending auto',
'pending reminder',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard History-Typ für Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} = 'PhoneCallAgent';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Historie-Kommentar bei Telefontickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPhoneOutbound | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} = 'priority';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} = [
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} = '$Text{"Priority Update"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewPriority | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Entfernen von leeren Zeilen in der Ticket Vorschau der QueueView. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeigen aller Queues in der Queue-Ansicht für die Schreib- und Leserechte vorhanden sind? Standardmäßig werden nur die Queues angezeigt, für die Schreibrechte vergeben wurden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeit ab dem eine Queue mit nicht bearbeiteten Inhalten in erster Stufe gehighlighted wird (Angabe in Minuten). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} = '1440';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Farbe mit der eine Queue mit nicht bearbeiteten Inhalten in erster Stufe gehighlighted wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightColor1'} = 'orange';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeit ab dem eine Queue mit nicht bearbeiteten Inhalten in zweiter Stufe gehighlighted wird (Angabe in Minuten). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} = '2880';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Farbe mit der eine Queue mit nicht bearbeiteten Inhalten in zweiter Stufe gehighlighted wird. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightColor2'} = 'red';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktivieren des Blinkmechanismus der Queue mit dem ältesten Ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sortierreihenfolge für die Tickets innerhalb der Queue-Ansicht einer einzelnen Queue, nachdem die Sortierung nach Priorität durchgeführt wurde. Mögliche Werte: 0 = Aufsteigend (alte Tickets zuerst), 1 = absteigend. Als Schlüssel muss die Queue-ID angegeben werden, für Inhalt entweder 0 oder 1. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} = {
'3' => '0',
'7' => '1'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierkriterium für alle Queues innerhalb der Queue-Ansicht nachdem nach der Priorität sortiert wurde. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sortierreihenfolge für alle über die Queue-Ansicht angezeigten Tickets, nachdem nach der Priorität sortiert wurde. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewQueue | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} = 'Up';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Benötigte Rechte zur Bearbeitung des Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} = 'responsible';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Besitzer gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Steuert, ob der Besitzer des Tickets vom Agent ausgewählt werden muss. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn der Verantwortliche gesetzt werden soll. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird? | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status nach dem Hinzufügen einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} = [
'open',
'pending reminder',
'pending auto'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardmäßig ausgewählter nächster Status. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Betreff einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} = '$Text{"Responsible Update"}!';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardtext im Textfeld einer Notiz. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der involvierten Agents anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Voreingestellter Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} = 'note-internal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} = {
'note-external' => '0',
'note-internal' => '1',
'note-report' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Möglichkeit der Auswahl für die Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Default Auswahl der Priorität. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Eingabemöglichkeit für Title. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Artikel-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} = {
'1' => '0',
'2' => '0',
'3' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historientyp für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} = 'AddNote';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Historienkommentar für diese Aktion. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewResponsible | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} = '%%Responsible';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Erweiterte Such-Ausdruecke. Es ist dann z. B. möglich Abfragen wie z. B. "(key1&&key2)" oder "(key1||key2)" zu benutzen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier legen Sie die maximale Anzahl der Treffer in der Ticketsuche fest. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} = '2000';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzahl der angezeigten Treffer pro Seite bei der Ticketsuche. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} = '40';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzahl der Zeilen eines Tickets, die durch das Suchwerkzeug angezeigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} = '10';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Ticket-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} = {
'1' => '1',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '1',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung beim Suchergebnissen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Reihenfolge bei Suchergebnissen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} = 'Down';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Exportiere im Suchergebnisexport auch den ganzen Artikelbaum. Achten Sie bei dieser Einstellung auf die System-Performance!. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angaben für den Export des Suchergebnisses im CSV-Format. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} = [
'TicketNumber',
'Age',
'Created',
'Closed',
'FirstLock',
'FirstResponse',
'State',
'Priority',
'Queue',
'Lock',
'Owner',
'UserFirstname',
'UserLastname',
'CustomerID',
'CustomerName',
'From',
'Subject',
'AccountedTime',
'TicketFreeKey1',
'TicketFreeText1',
'TicketFreeKey2',
'TicketFreeText2',
'TicketFreeKey3',
'TicketFreeText3',
'TicketFreeKey4',
'TicketFreeText4',
'TicketFreeKey5',
'TicketFreeText5',
'TicketFreeKey6',
'TicketFreeText6',
'TicketFreeKey7',
'TicketFreeText7',
'TicketFreeKey8',
'TicketFreeText8',
'TicketFreeTime1',
'TicketFreeTime2',
'TicketFreeTime3',
'TicketFreeTime4',
'TicketFreeTime5',
'TicketFreeTime6',
'ArticleTree',
'SolutionInMin',
'SolutionDiffInMin',
'FirstResponseInMin',
'FirstResponseDiffInMin'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeigt alle offenen Tickets an unabhängig ob Tickets von anderen Agenten gesperrt sind oder nicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewStatus | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} = '50';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung der Queue. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewStatus | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Reihenfolge der Queue (nach der Priorität). ASC: die ältesten Tickets zuerst. DESC: die neuesten zuerst. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewStatus | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} = 'Down';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Den Plain/Klar-Link in der Inhalts-Ansicht für Emails im Artikel-Baum anzeigen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::PlainView'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Alle Artikel eines Tickets in der Inhalts-Ansicht anzeigen? Wird hier "Nein" gesetzt, muss der anzuzeigende Artikel explizit gewählt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ZoomExpand'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeige die Artikel normal oder rückwärts sortiert im Agent-Interface unter der Ticket-Zoom-Ansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ZoomExpandSort'} = 'normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeigt ein Icon in der Ansicht für den Ticketinhalt an, wenn ein Attachment für einen Artikel vorhanden ist. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ZoomAttachmentDisplay'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeigt Anzahl von Icons in der Ansicht für den Ticketinhalt an, wenn ein Attachment für einen Artikel vorhanden ist. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::ZoomAttachmentDisplayCount'} = '3';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeigt die Zeit innerhalb der Ansicht für den Ticketinhalt an, die für einen Artikel erfasst wurde (Die Zeitangabe bezieht sich immer auf einen Artikel). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::ZoomTimeDisplay'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Aktiviert den Artikel-Filter in der Inhalts-Ansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::TicketArticleFilter'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Zeige die Artikel in der Ticket-Zoom-Ansicht im Rich Text Moduls auch wenn Rich Text deaktiviert ist. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::ZoomRichTextForce'} = '0';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard-Höhe (in Pixeln) von eingebundenen HTML-Artikeln in AgentTicketZoom. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} = '100';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul Registrierung für Ticket Small Übersicht (CustomerInfo => 1 - zeigt auch Kunden-Info an). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Overview'}->{'Small'} = {
'CustomerInfo' => '1',
'Image' => 'overviewsmall.png',
'ImageSelected' => 'overviewsmall-selected.png',
'Module' => 'Kernel::Output::HTML::TicketOverviewSmall',
'Name' => 'Small',
'PageShown' => '25'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Anzeige des Betreffs des letzten Kundenartikels oder des Ticket-Titels in der Small-Ansicht. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} = 'LastCustomerSubject';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul Registrierung für Ticket Medium Übersicht (CustomerInfo => 1 - zeigt auch Kunden-Info an). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Overview'}->{'Medium'} = {
'CustomerInfo' => '0',
'Image' => 'overviewmedium.png',
'ImageSelected' => 'overviewmedium-selected.png',
'Module' => 'Kernel::Output::HTML::TicketOverviewMedium',
'Name' => 'Medium',
'PageShown' => '20'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul Registrierung für Ticket Preview Übersicht (CustomerInfo => 1 - zeigt auch Kunden-Info an, CustomerInfoMaxSize max. Anzeige der Zeichen in der Kunden-Info). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Agent::TicketOverview | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::Overview'}->{'Preview'} = {
'CustomerInfo' => '0',
'CustomerInfoMaxSize' => '18',
'Image' => 'overviewpreview.png',
'ImageSelected' => 'overviewpreview-selected.png',
'Module' => 'Kernel::Output::HTML::TicketOverviewPreview',
'Name' => 'Preview',
'PageShown' => '15'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Pfad zur Datei in der alle Einstellungen für das QueueObject-Objekt für das Kunden-Interface gespeichert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} = 'Kernel::System::Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Pfad zur Datei in der alle Einstellungen für das TicketObject-Objekt für das Kunden-Interface gespeichert sind. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} = 'Kernel::System::Ticket';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standardwert für den Action-Parameter innerhalb des Kunden-Interfaces. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::CommonParam'}->{'Action'} = 'CustomerTicketOverView';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerTicketOverview-Objekts im Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} = {
'Description' => 'Overview of customer tickets',
'NavBar' => [
{
'AccessKey' => 'm',
'Block' => '',
'Description' => 'MyTickets',
'Image' => 'ticket.png',
'Link' => 'Action=CustomerTicketOverView&Type=MyTickets',
'Name' => 'MyTickets',
'NavBar' => '',
'Prio' => '110',
'Type' => ''
},
{
'AccessKey' => 'c',
'Block' => '',
'Description' => 'CompanyTickets',
'Image' => 'tickets.png',
'Link' => 'Action=CustomerTicketOverView&Type=CompanyTickets',
'Name' => 'CompanyTickets',
'NavBar' => '',
'Prio' => '120',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Overview'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerTicketMessage-Objekts im Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} = {
'Description' => 'Create tickets',
'NavBar' => [
{
'AccessKey' => 'n',
'Block' => '',
'Description' => 'Create new Ticket',
'Image' => 'new.png',
'Link' => 'Action=CustomerTicketMessage',
'Name' => 'New Ticket',
'NavBar' => '',
'Prio' => '100',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'New Ticket'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerTicketZoom-Objekts im Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} = {
'Description' => 'Ticket zoom view',
'NavBarName' => 'Ticket',
'Title' => 'Zoom'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerTicketPrint-Objekts im Kunden-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} = {
'Description' => 'Customer Ticket Print Module',
'NavBarName' => '',
'Title' => 'Print'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerZoom-Objekts im Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} = {
'Description' => 'compat mod',
'NavBarName' => '',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerTicketAttachment-Objekts im Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} = {
'Description' => 'To download attachments',
'NavBarName' => '',
'Title' => ''
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Frontendmodul-Registration des CustomerTicketSearch-Objekts im Customer-Interface. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::ModuleRegistration | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} = {
'Description' => 'Customer ticket search',
'NavBar' => [
{
'AccessKey' => 's',
'Block' => '',
'Description' => 'Search',
'Image' => 'search.png',
'Link' => 'Action=CustomerTicketSearch',
'Name' => 'Search',
'NavBar' => '',
'Prio' => '300',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'Search'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das ClosedTicket-Objekt in den Einstellungen für Kunden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPreferencesGroups'}->{'ClosedTickets'} = {
'Activ' => '1',
'Colum' => 'Other Options',
'Data' => {
'0' => 'No',
'1' => 'Yes'
},
'DataSelected' => '1',
'Desc' => 'Show closed tickets.',
'Label' => 'Closed Tickets',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserShowClosedTickets',
'Prio' => '2000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das ShownTickets-Objekt in den Einstellungen für Customer. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'15' => '15',
'20' => '20',
'25' => '25',
'30' => '30'
},
'DataSelected' => '25',
'Desc' => 'Max. shown Tickets a page in Overview.',
'Label' => 'Shown Tickets',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserShowTickets',
'Prio' => '4000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für das RefreshTime-Objekt in den Einstellungen für Customer. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Preferences | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} = {
'Activ' => '1',
'Colum' => 'Frontend',
'Data' => {
'' => 'off',
'10' => '10 minutes',
'15' => '15 minutes',
'2' => ' 2 minutes',
'5' => ' 5 minutes',
'7' => ' 7 minutes'
},
'DataSelected' => '',
'Desc' => 'Select your QueueView refresh time.',
'Label' => 'QueueView refresh time',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserRefreshTime',
'Prio' => '4000'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächste Eingabemaske nach neuem Customer-Ticket. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} = 'CustomerTicketOverView';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Priorität des Tickets darf vom Kunden gesetzt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Priorität von Customer-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Status neuer Customer-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Artikeltyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} = 'webrequest';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sendertyp für neue Tickets aus dem Customer-Panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard History Typ. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} = 'WebRequestCustomer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Kommentar für Einträge in der History innerhalb des Customer-Panels. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Auswahl des To: Anzeige-Typs. "Queue" zeigt alle Queues an, "SystemAddress" zeigt alle Systemadressen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerPanelSelectionType'} = 'Queue';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Wenn "Queue" für CustomerPanelSelectionType ausgewählt wurde, kann hier eine Zeichenkette für die Auswahl angegeben werden (z. B. 'Queue: <Queue> - <QueueComment>'). | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPanelSelectionString'} = '<Queue>';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Hier können die Queues eingegeben werden, aus denen ein Kunde im Kunden-Panel auswählen kann. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'CustomerPanelOwnSelection'} = {
'Junk' => 'First Queue',
'Misc' => 'Second Queue'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Modul für die Auswahl im To-Feld innerhalb der Bildschirm-Maske für neue Tickets im Customer-Panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} = 'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewNew | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Limit für die Suche innerhalb von Customer-Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} = '5000';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Limit für Artikel pro Seite, die nach einer Suche über die Tickets angezeigt werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} = '40';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Sortierung beim Suchergebnissen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} = 'Age';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sortierreihenfolge bei Suchergebnissen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::CustomerTicketSearch::Order::Default'} = 'Down';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Erweiterte Such-Ausdruecke. Es ist dann z. B. möglich Abfragen wie z. B. "(key1&&key2)" oder "(key1||key2)" zu benutzen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Gezeigte Ticket-Frei-Text-Felder. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} = {
'1' => '0',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewSearch | ||
| Valid: | 1 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} = {
'1' => '0',
'2' => '0',
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächste Eingabemaske nach neuem Kunden-Nachfrage. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} = 'CustomerTicketOverView';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Notiztyp. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} = 'webrequest';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Sendertyp von Anfragen aus dem Kunden-Panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} = 'customer';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Historie im Kunden-Panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} = 'FollowUp';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Historie Kommentar im Kunden-Panel. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} = '';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Priorität des Tickets darf vom Kunden verändert werden. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Standard Priorität von Kunden-Nachfragen. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} = '3 normal';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächster Status für vom Customer erstellte Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} = '1';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächster Status eines Tickets nach einem Kunden-Follow-up. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} = 'open';
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Nächstmögliche Status für vom Kunden erstellte Tickets. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Customer::Ticket::ViewZoom | ||
| Valid: | 1 | ||
| Required: | 1 | ||
| Config-Setting: |
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateType'} = [
'open',
'closed'
];
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für den Beispiel-Kommentar 2 der Queue-Attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Queue::Preferences | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'QueuePreferences'}->{'Comment2'} = {
'Block' => 'TextArea',
'Cols' => '50',
'Desc' => 'Define the queue comment 2.',
'Label' => 'Comment2',
'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric',
'PrefKey' => 'Comment2',
'Rows' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für den Beispiel-Kommentar 2 der SLA-Attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::SLA::Preferences | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'SLAPreferences'}->{'Comment2'} = {
'Block' => 'TextArea',
'Cols' => '50',
'Desc' => 'Define the sla comment 2.',
'Label' => 'Comment2',
'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric',
'PrefKey' => 'Comment2',
'Rows' => '5'
};
| ||
| Description | Value | ||
|---|---|---|---|
| Description: | Parameter für den Beispiel-Kommentar 2 der Service-Attribute. | ||
| Group: | Ticket | ||
| SubGroup: | Frontend::Service::Preferences | ||
| Valid: | 0 | ||
| Required: | 0 | ||
| Config-Setting: |
$Self->{'ServicePreferences'}->{'Comment2'} = {
'Block' => 'TextArea',
'Cols' => '50',
'Desc' => 'Define the service comment 2.',
'Label' => 'Comment2',
'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
'PrefKey' => 'Comment2',
'Rows' => '5'
};
| ||