Default frontend charset. "utf-8" is a good choice for environments with many possible charsets. Specify another charset (e.g "iso-8859-1"), if only this specific charset is needed.
Individual themes for Customers and Agents are possible in OTRS. These can be activated by a seperate domain. The field "Key" contains the domain or a regexp to match a domain. "Content" states the name of the theme being used.
Activate the demo system? If set to "Yes", agents can change their preferences like selection of language and theme via the agent frontend just for the current session. Also it isn't possible to change passwords.
The different system permissions of the agents in the system (also possible in addition is note, close, pending, customer, freetext, move, compose, responsible, forward and bounce - rw should be the latest in the line).
Set this config parameter to "Yes", if you want to add a suffix with the actual year and month to the otrs logfile. A logfile for every month will be created.
If you want to use a mirror database for agent ticket fulltext search or to generate stats, you can specify the password to authenticate to this database.
List of online repositories (for example you also can use other installations as repositoriy by using Key="http://example.com/otrs/public.pl?Action=PublicRepository&File=" and Content="Some Name").
IP RegExp for accessing local repository. You need to enable this to have access to your local repository. Package::RepositoryList is required on the remote host.
Enable PerformanceLog to log the page response time. Take care, this will take system performance (you also need to enable Frontend::Module###AdminPerformanceLog!).
Module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. "SMTP" uses a specified (external) mailserver. "DoNotSendEmail" is not sending emails and useful for test systems.
If the application is used for example via a proxy farm or a dialup connection, the remote ip address is mostly different for the requests. Turn of this check, if you are in this situation.
Should the session management use html cookies? If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Install ispell or aspell on your system, if you want to use a spellchecker. Please specify the path to the aspell or ispell binary on your operating system.
Placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).
Body for notification mail to agents with token about new requested password (after using this link the new password will be sent).
Group:
Framework
SubGroup:
Frontend::Agent
Valid:
1
Required:
1
Config-Setting:
$Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link to get a new password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword&Token=<OTRS_TOKEN>
Your OTRS Notification Master
';
Body for notification mail to agents about new password.
Group:
Framework
SubGroup:
Frontend::Agent
Valid:
1
Required:
1
Config-Setting:
$Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has requested to change your OTRS
password.
New Password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
Your OTRS Notification Master
';
Module to inform agents via the agent interface about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
FrontendModuleRegistration for Stats to define the registration settings in the program and to set rights and positions of icons in the navigation bar.
This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Body for notification mail to customers with token about new requested password (after using this link the new password will be sent).
Group:
Framework
SubGroup:
Frontend::Customer
Valid:
1
Required:
1
Config-Setting:
$Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link to get a new password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword&Token=<OTRS_TOKEN>
Your OTRS Notification Master
';
Body of notification mail for customers about new password.
Group:
Framework
SubGroup:
Frontend::Customer
Valid:
1
Required:
1
Config-Setting:
$Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has requested to change your OTRS
password.
New Password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
Your OTRS Notification Master
';
Body of notification email to customer about new account.
Group:
Framework
SubGroup:
Frontend::Customer
Valid:
1
Required:
1
Config-Setting:
$Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>,
you or someone impersonating you has created a new OTRS account for
you (<OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>).
Login: <OTRS_USERLOGIN>
Password: <OTRS_USERPASSWORD>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
Your OTRS Notification Master
';
If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to auth because he is in a posixGroup, e.g. user needs to be in a group xyz to use otrs. Specify the group, who may access the system.
If "LDAP" was selected for Customer::AuthModule, you can specify user attributes. For LDAP posixGroups objectclass UID, for non ldap posixGroups objectclass full user DN.
If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
If "LDAP" was selected for Customer::AuthModule an if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your ldap directory exists user@domain.
If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a server can't connected (e. g. network problems).
If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a server can't connected (e. g. network problems).