Via their
preferences
agents and customers can select the system events for notifications.
Through the "Notification" link in the adminarea you can manage the
notifications of your system. You can customize the subject and the text of
the notifications. Just select the notification you want to change from the
listbox and load the content of the notification via the "Change" button.
The name of the notification tells you for which language the notification
is used, which event triggers the notification and if the notification is
send to an agent or a customer.
Like signatures or salutation it is possible to create the content of a
notification dynamicly by using special variables. In the lower part of the
notification screen you can find a list of all variables that can used for
notifications.
