Since OTRS 2.0 it is possible to change nearly all configuration parameter
of the ticket system through the web interface. The new graphical
configuration frontend makes it possible.
The "SysConfig" link in the admin area of OTRS loads the graphical
configuration frontend. You can upload own config files for the system and
backup all your current settings into a file. Almost all config parameters
of the OTRS framework and the installed applications can be viewd and
changed through the web interface. Because all config parameters are sorted
into groups and sub groups it is possible to navigate quickly through the
multitude of the parameters. Also it is possible to mae a full-text
search through all the config parameters.
