The simplest and most comfortable way to install OTRS is to use prebuilt
packages. Many prebuilt packages of OTRS can be found in the download area
on
http://www.otrs.org
. The following sections describe the installation of OTRS with a prebuilt
or binary package on SUSE, Debian and Microsoft Windows systems. Use
prebuilt packages to install OTRS and only setup OTRS manually, if you have
no other possibility.
This section describes the installation of a prebuilt rpm package on a SUSE
Linux distro. We tested the SUSE versions from 7.x to 10.0. Before you
start the installation please have a look on
http://www.otrs.org
and check, if a newer OTRS rpm package is available. Please use the newer
rpm package, if available.
Please install OTRS with yast (yast2) or via
the command line and rpm. Because OTRS needs some perl
modules which are not installed on a SUSE system by default, we recommend
to use yast, because
yast solves the package dependencies automatically.
If you decide to install OTRS via the command line and
rpm, you have to install the needed perl modules
manually before. Lets say, that you have saved the file
otrs.rpm into the directory
/tmp, you can execute the following command to install
OTRS:
linux:~ # rpm -ivh /tmp/otrs.rpm
otrs ##################################################
Check OTRS user (/etc/passwd)... otrs exists.
Next steps:
[SuSEconfig]
Execute 'SuSEconfig' to configure the webserver.
[start Apache and MySQL]
Execute 'rcapache restart' and 'rcmysql start' in case they don't run.
[install the OTRS database]
Use a webbrowser and open this link:
http://localhost/otrs/installer.pl
[OTRS services]
Start OTRS 'rcotrs start-force' (rcotrs {start|stop|status|restart|start-force|stop-force}).
Have fun!
Your OTRS Team
http://otrs.org/
linux:~ #
After the installation of the OTRS rpm package, you have to run
SuSEconfig. Use the following command:
linux:~ # SuSEconfig
Starting SuSEconfig, the SuSE Configuration Tool...
Running in full featured mode.
Reading /etc/sysconfig and updating the system...
Executing /sbin/conf.d/SuSEconfig.aaa_at_first...
Executing /sbin/conf.d/SuSEconfig.apache...
Including /opt/otrs/scripts/apache-httpd.include.conf
Executing /sbin/conf.d/SuSEconfig.bootsplash...
Executing /sbin/conf.d/SuSEconfig.doublecheck...
Executing /sbin/conf.d/SuSEconfig.guile...
Executing /sbin/conf.d/SuSEconfig.hostname...
Executing /sbin/conf.d/SuSEconfig.ispell...
Executing /sbin/conf.d/SuSEconfig.perl...
Executing /sbin/conf.d/SuSEconfig.permissions...
Executing /sbin/conf.d/SuSEconfig.postfix...
Setting up postfix local as MDA...
Setting SPAM protection to "off"...
Executing /sbin/conf.d/SuSEconfig.profiles...
Finished.
linux:~ #
The installation of the OTRS rpm is finished. Restart your webserver to
load the OTRS specific changes in your web server configuration:
linux:~ # rcapache restart
Shutting down httpd done
Starting httpd [ PERL ] done
linux:~ #
In the next step you have to setup the OTRS database. If you use
MySQL as the database backend, you can use the web
installer of OTRS to setup the database. Use the following address to
access the web installer start file.
http://localhost/otrs/installer.pl
The web installer starts. Please follow the steps and setup the system.
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It is never a good idea to use default passwords. Please change the default
password for the OTRS database!
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Please restart the OTRS service now, to use the new configuration settings:
linux:~ # rcotrs restart-force
Shutting down OTRS
Disable /opt/otrs/bin/PostMaster.pl ... done.
no crontab for otrs
Shutting down cronjobs ... failed!
Shutting down OTRS (completely)
Shutting down Apache ... done.
Shutting down MySQL ... done.
done
Starting OTRS (completely)
Starting Apache ... done.
Starting MySQL ... done.
Starting OTRS
Checking Apache ... done.
Checking MySQL ... done.
Checking database connect... (It looks Ok!).
Enable /opt/otrs/bin/PostMaster.pl ... done.
Checking otrs spool dir... done.
Creating cronjobs (source /opt/otrs/var/cron/*) ... done.
-->> http://linux.example.com/otrs/index.pl <<--
done
done
linux:~ #
Now the installation of OTRS is finished and you should be able to work
with the system. To log into the web interface of OTRS, use the address
http://localhost/otrs/index.pl
in your web browser. Log in as OTRS admin and configure the system for your
needs. To log in as OTRS admin use the username root@localhost and the
password root.
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Please change the pasword for the OTRS admin as soon as possible. It is
also a default password!
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