OTRS 2.0 - Admin Manual
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5.16. Admin email

The OTRS administrator can send a message to specific users or user groups. The "Admin Notification" link opens the screen where the users and groups can be selected that should be notified by the admin.

The sender, the subject and the message text of the notification can be specified via the admin notification screen. Also the users and groups who should receive the message can be selected from the table.

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