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OTRS 1.3 - Manual
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Chapter 9. User

Table of Contents
How it works
User Backend
User Auth Backend

This chapter will show you more details about the system users (agents).

How it works

You need system users (agents) to deal with all the tickets.

Admin-Interface

Edit your system user via the Admin-Interface.

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Via SMTP relay/smarthost (min. OTRS 1.1) User Backend