OTRS - Open Ticket Request System 2009-1-8
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Ticket topics
OTRS 1.3 - Manual
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Chapter 4. Ticket topics

Table of Contents
Answer ticket via email
Answer ticket via phone
Zoom ticket
History of ticket
Add note to ticket
Close ticket
Forward ticket
Ticket priority
Ticket print view

Answer ticket via email

It's quite simple to answer tickets via email. Goto the QueueView or TicketZoom and click on one of tle listed items under "Compose Answer (email)". A new screen will be opened, the compose screen. The cool thing is, that the compose screen includes the item-standard answer!

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