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OTRS 1.3 - Manual
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Chapter 7. Receiving emails

Table of Contents
Via POP3 accounts - the easy way (PostMasterPOP3.pl)
Via command line program and e. g. procmail (PostMaster.pl)
Filtering/dispatching by OTRS/Webinterface
Filtering/dispatching by OTRS/PostMaster modules (for more complex dispatching)
Filtering/dispatching by Procmail (for more complex dispatching)
Example for filtering/dispatching by Procmail and a webform

Via POP3 accounts - the easy way (PostMasterPOP3.pl)

OTRS is able to receive emails from POP3 accounts.

Configure your POP3 accounts via the admin interface (POP3 Account).

Execute bin/PostMasterPOP3.pl and all emails will be fetched to your OTRS system.

There is also an example cronjob (var/cron/postmaster_pop3.dist) which execute your bin/PostMasterPOP3.pl every 10 minutes (see also chapter cronjobs).

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