Example for filtering/dispatching by Procmail and a webform

This is an example for a webform to generate an email for OTRS. You will find this perl scrtipt in $OTRS_HOME/scripts/webform.pl

You have a Topic, From, Email, Subject and Message field.

Change the config settings for the webform:

# -- # web form options # -- my $Ident = 'ahfiw2Fw32r230dddl2foeo3r'; # sendmail location and options my $Sendmail = '/usr/sbin/sendmail -t -i -f '; # email where the emails of the form will send to my $OTRSEmail = 'otrs-system@example.com'; # topics and dest. queues my %Topics = ( # topic => OTRS queue 'Info' => 'info', 'Support' => 'support', 'Bugs' => 'bugs', 'Sales' => 'sales', 'Billing' => 'billing', 'Webmaster' => 'webmaster', );

Take care, that your used $OTRSEmail and the used OTRS queues exists in your OTRS system.

Now, change the OTRS .procmailrc from:

# -- # Remove all X-OTRS Header (allow this only for trusted email) # e. g. from *@example.com # -- :0 fhw : * !^From.*@example.com | grep -vi '^X-OTRS-'

to:

# -- # Remove all X-OTRS Header (allow this only for trusted email) # just not emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header! # -- :0 fhw : * !^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r | grep -vi '^X-OTRS-'

If a email is generated by the webform.pl and sent to the $OTRSEmail it will be dispatched to the topic=>queue.