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OTRS 1.3 - Manual
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Chapter 3. First steps

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Login as root and create a new account
Login with user privilege

Login as root and create a new account

Let's presume that you have an installed OTRS system on your system and of course you do not want to waste too much time and see results quickly.

First you have to start your favourite webbrowser and have a look at http://localhost/otrs/index.pl

Login as root@localhost who by default has assigned the password root. Please change this in the admin part asap (of course it is totally independent from your normal linux root account).

You are the root user of OTRS now. That means that you can do everything! You have the power, you are admin of the system. Normally you will not want to work as root and of course you need an account for all agents. So the first thing is to go into the admin interface.

The admin interface is the central of your power. You can create and delete users, groups, queues and all sort of useful stuff here. Browse around and give it a try. But for now we want to create a new user at once.

Now add the new user to the 'users' and 'stats' group or some other groups.

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What is a ticket queue? Login with user privilege