This chapter will show you more details about the auto responses to customers after
customer actions. Of course auto-response need to be configured via the Admin
Interface and for each queue.
Reply
Used if a new ticket is created the customer (sender) gets the following auto-response.
A normal reply auto-response should contain somthing like that:
Thanks for your e-mail. A new ticket has been created.
You wrote:
<OTRS_CUSTOMER_EMAIL[6]>
Your e-mail will be answered by a human asap
Have fun with OTRS! :-)
Your OTRS Team
